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The Grand at Trafalgar Square
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Reviews (1,705)
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Reviewed 14 December 2011

This hotel is in a very central location giving you quick and easy access to the best museums, shows, shopping and dining in the city. Boyd's restaurant has delicious food and top level service. My request for a Manhattan cocktail brought the bartender over to my table for a detailed consultation! The exercise room has everything you need and the machines are in very good condition. I would not hesitate to stay in this hotel again or recommend it to a friend.

  • Stayed: December 2011, travelled as a couple
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1  Thank Peter L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 December 2011

Stayed with my wife for two nights on 9 and 10 December.The plus points:-great central location;pleasant bar staff;comfortable beds,excellent shower,and well stocked guest cupboards on landing with extra tea,coffee, bathroom toiletries etc.

The negatives:-Indifferent, not particularly welcoming reception staff,who said that breakfast for two people for two nights was not included even though it was clearly marked as such and paid for on the booking confirmation (booking.com), my colleague had the same experience at check- in:serious because breakfast costs £20pp each day.There was no explanation of hotel facilities.

Serious negative -we went out at 10.15 am Sat, returning at 3.40 pm -room not made up.This is unacceptable,and our hearts dropped,dirty coffee cups etcstill there just as we had left it as we needed to rest before leaving for a function at 5.30pm.Phoned housekeeping and said to come and do it after 5.30.No apology, but I did ask for more toiletries and coffee/milk sachets.A pleasant member of staff came up with some supplies and at that stage pointed out the location of the guest supply station on the floor.

My wife and I travel the world usually staying in 4* or 5* hotels, and judging by 4* standards this hotel is poor (I would have judged it as average if I had been staying in 3* and judging it by 3* standards).It may be that with such a central London location, there is always excellent room occupancy anyway, so perhaps they don't care whether they get repeat business or not- that's how we felt anyway.

  • Stayed: December 2011, travelled as a couple
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2  Thank welford54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 November 2011

This is my 2nd time staying here this year! Could not fault this hotel from the service to the bar to the room! We were given a room that was actually designed for wheelchair users I think based on the door and bathroom. It actually meant we had a lovely sized room. There is free water stations on each floor and cabinets for all guests to use for supplies and irons etc which is brilliant. Could not fault this hotel at all!

  • Stayed: November 2011
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Thank murzd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 November 2011

I return to this hotel time after time because it puts me right in the middle of everything I could possibly need while in London.

The Grand really can't be beat for location and price. I have stayed at this hotel five or six times now, and each stay has been worry free. I often arrive on a red-eye and have been able to check-in and get to my room before the official 3pm check-in time, which is always a relief. The rooms are comfortable, there is free wifi, free bottled water, and the staff is always friendly. Also, they have good luggage storage facilities if you need to leave your bags after checking out at noon on your last day.

There is a 24 hour Tesco on the corner, and many of the vendors in Charring Cross Station (a block away), such as M&S Simply Food, are open until midnight, which is great for picking up late night snacks. The hotel is also within very easy walking distance of Picadilly Circus, Leicester Square, Covent Garden, The Strand, Westminster, Waterloo and the South Bank. Both Charring Cross and Embankment tube stations are just a few minutes walk away, and there are two Starbucks and a Pret A Manger nearby as well.

  • Stayed: November 2011, travelled solo
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2  Thank Adin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Stjordal Municipality, Norway
122
Reviewed 26 November 2011

Very near communication, great rooms. Fresh water in the hall of every floor. Not bad fitness room. Might hear noise at night from the street.

Room Tip: Select rooms at south and as high as posibel
  • Stayed: November 2011, travelled solo
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Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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