When we arrived at Victoria coach station I rang the number (given online) for the free Courtesy coach to come and take us to the hostel. 1st and 2nd call went straight to answerphone. I rang hostel and was told that I had the wrong number. Instead of contacting the driver themselves they gave me another number. I rang the number and was told we could maybe get picked up at 5p.m. It was 1.30 so I said we needed picking up now please and the guy just hung up on me. My daughter rang and was told that the driver was unavailable but maybe he could pick us up at 5.30. Apparently he was out shopping. We were told to make our own way there maybe bus or underground. We got the bus(4 x £2.30) and arrived an hour later as it was quite a walk from the bus stop. We had quite a wait as there were quite a few people either booking in or complaining. When we voiced our complaint the young lady on reception just shrugged her shoulders. Then we were told that we did not have a booking. She could not check on the pc as this was still not working so just had names written on a piece of paper. The manager was called inside from her 'fag break' and she disappeared with my paperwork. 10mins later she returned and said that it was ok and that they did have a room for us...at this point, I now know that. we should have just left and found somewhere else to stay...We paid what was owed in cash and then was asked for a £10 key deposit. As we did not have any more cash we said we would go and find a cash machine. At this point my daughters passport was taken from her hand and told she would get it back when we paid the £10. Luckily we had €10 so she took that.
The lift was not working...so 3 flights of stairs later we were ready for a nice sit down...1 chair and 2 very uncomfortable bunk beds with well worn mattresses,pillows and blankets inside duvet cases were what we found in our room. The sink and shower seemed ok until water was run then it did not drain away until much later. The communal toilets were ok. We went out for the evening and came back hoping for a good nights sleep..no chance..Very loud music and people shouting until 4.30a.m ish.
We were up at 8 for breakfast..sainsburys basic cornflakes and cold, almost toasted bread, juice and tea/coffee/chocolate. Dining area not nearly big enough and people were just stood about eating breakfast.
We went out for the day and came back at around 10pm to find our room door open. My husband went down to complain and was told to come back if anything had been taken then they would check cctv. Apparently the cleaner ( I use the term loosely) sometimes forgets to lock the doors. We were lucky as nothing was missing. The people on reception just did not seem to care and again just shrugged. After another sleepless night we were up and out of there and will definately never go back. Travelodge are much safer,cheaper,cleaner and more comfortable and where we will be staying in future.
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- Also Known As:
- Hostel 639 Hotel London
- Hostel 639 Kensal Green Backpackers London