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“A Birthday to remember!”

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Plaza on the River - Club and Residence
Ranked #211 of 1,063 Hotels in London
Certificate of Excellence
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“A Birthday to remember!”
Reviewed 29 February 2012

We were upgraded from a 1bed apt to a 2-bed apt which gave us that bit more welcoming space as we had a small birthday party gathering of friends and family. We had arranged in-room buffet dining and the food was scrumptious and so elegantly presented! The apartment had scenic views of the Thames and looked even better at night! Our room was decorated by prior arrangement with balloons and banners etc for a charge and we ordered a delicious Birthday cake gateau to share! The room decor was fresh, clean, bright and homely! There is plenty of storage space in the bedrooms as well as in the kitchen area. It is suitable for both short stay and long stay and is within walking distance of Vauxall tube station. The breakfast was an array of full English and continental delicacies. All the staff were extremely attentive, especially the Reception Manager and very accommodating with our requests. We were given complimentary drinks to have at the bar and we ordered some Tempura which was made to perfection and very well presented. The Lounge Bar area had a modern artistic flair with imagination! A great place to stay for so many reasons!

Room Tip: Higher floors give the best views.
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  • Stayed November 2011, travelled with family
    • Value
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Helpful?
1 Thank time2chillout321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Plazaontheriver, Manager at Plaza on the River - Club and Residence, responded to this review, 2 March 2012
Dear timetochillout321,
Thank you for your message on Trip Advisor and as always very please to see you had a brilliant Birtday with us.
Have a great weekend and we look forward seeing you soon.
Kindest Regards,
Albert van der Westhuizen
Resident Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
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  • Sleep Quality
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  • Value
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Traveller tips help you choose the right room.   Room tips (264)
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Lancashire
Level Contributor
100 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed 28 February 2012

We stayed at this classy apartment/hotel over the last weekend in February.

Gabriella at reception was superb and checked us in to a 2-bedroom apartment on the 4th floor with a lovely view of the River Thames. The apartment was very clean including both bathrooms. The walk-in shower was brilliant. One of the sinks in the bathroom didn't seem to drain the water properly but wasn't a problem given that we had another bathroom. The range of complimentary toileteries was excellent. The Nespresso machine was a very nice touch but they missed a trick by not providing any milk.

Fellow travellers should note that overnight parking on Plaza's secure on-site car parking will cost £26.00 per night. There was some confusion regarding this prior to our booking so we ended up parking on the side street given that it was a Saturday night.

We would stay at this hotel again and would recommend it to other travellers.

Room Tip: 4th floor upwards should be high enough for a good view and ask for the apartments facing the Big Be...
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  • Stayed February 2012, travelled with friends
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    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank cheekymonk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Plazaontheriver, Manager at Plaza on the River - Club and Residence, responded to this review, 2 March 2012
Dear Cheekymonk,
I do enjoy when my team goes that extra mile to deserve a personal mention on Trip Advisor. We will continue to ensure we keep Plaza on the River "classy" and look forward to your next visit.
Have a great weekend.
Kindest Regards,
Albert van der Westhuizen
Resident Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
68 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 20 February 2012

We recently stayed in the Albert Embankment Hotel in London in Feb, in one of the 1 bedroom appartment.The reception on arrival was very good and professional, as you would expect from a very good hotel in London. Our room was very elegant and clean.

Our stay had been planned since October, as part of our Valentines break, and we soon left for our dinner reservation. We got back to our room approximately around 12am, where we got greeted by a heat of 29 degrees (as the hotel provides thermometers in the rooms).
We tried to reduce the heat by engaging the air conditioning, which we found out later from the front desk, does not work in the winter (as only providing hot air).

We called the reception to provide a solution and help at approx 12.30am, who confirmed they would send someone.By 1.30am, we still had not seen anyone. We therefore called again, to no avail and had to call again approx 2.15am.

The only help the staff member could provide was to open the windows, as locked for safety requirements.
Having required a quite room (as per the booking in October), we then realised (when the first trains started running at 5.30am), that our quiet room was in fact the closest to a major train line in the hotel. I do not have to say that between 2.15 and 5.30, we did not get much sleep, which is appalling when you consider the number of different hotels we could have chosen in London.

The next morning, we went to the reception in order to review our situation with the receptionist. She confirmed that she was sorry and could only provide us with a free breakfast (£15 per person).
We therefore asked to meet the manager in order to explain our issues who after a long a varied conversation, confirmed that our complaint was not serious enough (her exact words) to offer any other compensation than a free upgrade (according to availability on our next stay).
Her exact words: I can give you a free stay but your complaint is not serious enough so you will only receive this free upgrade.
We did clearly explain that in those circumstances there would not be a next time (to which she said it is our problem).

Our overall feeling and perception about this hotel were great prior to our stay and actual accommodation was great but after our stay we can only say that the overall service and customer support has been so appalling with dealing with our request that we can only say at the moment, we will never stay in our of your hotels again.

Room Tip: ask for a river view!
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  • Stayed February 2012, travelled as a couple
    • Value
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Helpful?
9 Thank Froggylondon2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Plazaontheriver, Manager at Plaza on the River - Club and Residence, responded to this review, 2 March 2012
Dear FroggyLondon,

Please accept my apologies for the inconvenience that was caused to you with regards to the room being too hot. I know that my Team has explained how our system works however I would personally like to apologise for the way in which we handled the issue and I have ensured that all our Heads of Department have received your feedback and remedial training is currently taking place.

With regards to the request of a River view unfortunately this is only ever a request and cannot be guaranteed unless that room type is booked at the initial reservation stage.

After reviewing your hotel invoice I have seen that the hotel team made an adjustment on the day and furthermore we have offered a 25% discount off your rate and a complimentary upgrade to a River view on your next stay.

We do look forward to welcome you back in the near future and please do contact us if we can be of any assistance.

Kindest Regards,
Albert van der Westhuizen
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 16 February 2012

We stayed for a couple of nights and had ajoining rooms for 6 guests. Bags of room with lounge areas and bedrooms. Great service and excellent location.
Just need to sort out air conditioning as rooms hot in winter

  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank 622MDP622
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Plazaontheriver, Manager at Plaza on the River - Club and Residence, responded to this review, 17 February 2012
Dear 622,
Thank you for your email and comments on Trip Advisor. Very please to read that your Family enjoyed our hospitality and that the location was of benefit. We are currently looking into ways of improving our air conditioning which at times do not allow us exactly what we would like to offer. However I'm sure you will not let this spoil your decision to not return?!
Have a pleasant weekend and we are looking forward to see you back.
Kindest Regards,
Albert van der Westhuizen
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edinburgh, United Kingdom
Level Contributor
69 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 10 February 2012

I have stayed at Plaza on the River a total of over 20 nights over multiple occasions for business in the last year. I like the reception where you sit in an armchair for checkin and if at the right time of the day get offered a free glass of champagne. I have stayed in studios as well as 1 & 2 bed apartments and they are all of a very high standard and apartments include kitchenette incl dishwasher and washing machine although I have not used them personally.

The breakfasts are reasonably priced for London and the hotel is situated right on ther banks of the Thames. If you are lucky you may get one of the river view rooms which are stunning. The only downside is that some of the rooms are facing an atrium and are dark so ask first at checkin.If you are offered an upgrade it is quite easy to haggle the cost down.

Wifi is also free and works well and is easy to connect. Toiletries etc are of a high standard and they even leave you a pint of fresh milk in the fridge for making tea/coffee. A small touch but an important one and I also hate UHT milk. I plan to use this hotel continually as my base while on business in London.

Room Tip: Ask for river view and do not accept an atrium facing room as they are very dark.
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  • Stayed February 2012, travelled on business
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Ge0rdie_Mark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Plazaontheriver, Manager at Plaza on the River - Club and Residence, responded to this review, 13 February 2012
Dear Edinburgh,
It's our pleasure to ensure all our guest's is always leaving this hotel pleased and satisfied. The Team works really hard to ensure that we meet all our guests' expectations and appreciate the time you took to leave us such generous comments.
Have a great week and we meet again soon.
Kindest Regards
Albert van der Westhuizen
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Plaza on the River - Club and Residence

Property: Plaza on the River - Club and Residence
Address: 18 Albert Embankment, London SE1 7TJ, England
Phone Number:
Region: United Kingdom > England > London
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#62 Business Hotel in London
#104 Family Hotel in London
#160 Luxury Hotel in London
#175 Romantic Hotel in London
Price Range (Based on Average Rates): €€€
Hotel Class:5 star — Plaza on the River - Club and Residence 5*
Number of rooms: 66
Reservation Options:
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Also Known As:
Plaza On The River - Club And Residence Hotel London
Plaza On The River - Club And Residence London

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