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“BEST SERVICE EVER”
Review of Aqua Shard

Aqua Shard
Ranked #2,201 of 24,997 Restaurants in London
Cuisines: Contemporary, British
More restaurant details
Restaurant details
Good for: View, Special Occasion Dining
Dining options: Breakfast, After-hours, Delivery, Reservations
Neighbourhood: Southwark
Description: Aqua shard is a lively, cosmopolitan restaurant serving innovative contemporary British cuisine. At breakfast, lunch, weekend brunch, afternoon tea or dinner, guests can enjoy spectacular views from Level 31 of The Shard. Only the best British and Irish produce is used including many ingredients sourced from nearby Borough Market, and elegant presentation makes every meal at aqua shard feel like a special occasion. The bar at aqua shard is London's ultimate destination bar, boasting unrivalled views of the capital from its spectacular three-storey atrium. Beautifully crafted cocktails made with premium spirits, as well as a thoughtfully chosen wine list by the glass or bottle, are available all day from 12 until late.
Reviewed 6 April 2018

I went there for lunch to celebrate my boyfriend's birthday. We were looked after by Nic S who made our lunch experience truly unforgettable. He was very professional and very friendly, and he made sure that we are happy with the food. In addition, he did his best to get us a window table and treated us a birthday cake. Not only that, but the food was bursting in flavours and we have enjoyed every single dish. Thank you Nic S, you were amazing and we will remember our visit there.

Also, big thank you to David who came to check on us too, and ensured we have an amazing experience at Aqua Shard.

Highly recommend.

    • Value
    • Service
    • Food
Thank Gabriel S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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815 - 819 of 14,289 reviews

Reviewed 6 April 2018 via mobile

Me and my boyfriend went for dinner, and celebrated our anniversary, we were lucky to get a spot near the window, with Tower Bridge in front of us.. Food was good, different flavours, very nice.. The only problem I had was that I had octopus and veal and I wasn't able to cut it through easily, took me a while to cut with butter knives.. Dessert was recommended by the waitress, for which I enjoyed it very much, delicious.. The view is to die for, beautiful and breathtaking and good atmosphere.. Worth a visit :)

Thank IndiaFulco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 April 2018 via mobile

Visited the restaurant with my wife last night and we were completely blown away with the entire experience. From the moment we arrived (early) we were shown to a table near the reception, whilst they prepared a table for us at the window.
We then had four different staff serve us, being attentive to drinks, etc.
The food was wonderful, but the real magic of the hotel is the view from its position on the 35th floor of Shard. The clientele were of mixed ages and the atmosphere vibrant. We will certainly return next time in London.

1  Thank David M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 April 2018 via mobile

Went here for breakfast. Waited over an hour for a simple breakfast and a croissant. Not acceptable. View was nice though.

Thank nfltimbit78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aquashard, Guest Relations Manager at Aqua Shard, responded to this reviewResponded 9 April 2018

Dear nfltimbit78,

Thank you for your feedback about your visit to aqua shard for Breakfast.

We appreciate you comments. It is important for us to know about our guests experience and we are sorry that you had to wait long for the food.

You can rest assured that this will be shared with the senior management for their review.

Yours sincerely,

Customer Service Team
Aqua Shard Restaurant

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 April 2018 via mobile

My partner and I went for lunch on. Thursday afternoon without reservation, a last minute decision but what an experience.

The restaurant was buzzing but tables were available.

Of course the experience of the views of London speak for themselves, but here in the restaurant the service is great, drinks and food offered and served swiftly and every need taken care of but never overbearing.

We chose the set menu with an included Bellini and were not disappointed!

One member of staff even tweaked the plates of our starter into a different position and showed our waitress....an ongoing testimony how they strive to give the best experience.

What made this special was the attention and care of the manager. We were sat in the middle and not by a window, not unexpected as we hadn’t booked and we never considered anything different but we were promised we would be moved at an early opportunity.

We were just happy to be there, but sure enough just before dessert we were moved to a window seat to allow us to fulfil our photo opportunities!

Then came the complimentary glasses of champagne! It must be a mistake we thought, but no on our way out the manager explained he just simply wanted us to have a great experience and we had been sat at one of the middle tables without complaint.

Special touches like this just don’t happen to us and this goes to show that customer experience and service are the absolute aim here.

Our overall experience was that we were made to feel valued and special as customers and it was important to share that!

Thank you Aqua Shard!

Thank 27love2travel27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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