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“Horrible Service”
Review of Aqua Shard

Aqua Shard
Ranked #2,263 of 25,288 Restaurants in London
Cuisines: Contemporary, British
More restaurant details
Restaurant details
Good for: Special Occasion Dining, View
Dining options: After-hours, Breakfast, Delivery, Reservations
Neighbourhood: Southwark
Description: Aqua shard is a lively, cosmopolitan restaurant serving innovative contemporary British cuisine. At breakfast, lunch, weekend brunch, afternoon tea or dinner, guests can enjoy spectacular views from Level 31 of The Shard. Only the best British and Irish produce is used including many ingredients sourced from nearby Borough Market, and elegant presentation makes every meal at aqua shard feel like a special occasion. The bar at aqua shard is London's ultimate destination bar, boasting unrivalled views of the capital from its spectacular three-storey atrium. Beautifully crafted cocktails made with premium spirits, as well as a thoughtfully chosen wine list by the glass or bottle, are available all day from 12 until late.
Reviewed 6 April 2018 via mobile

Went here for breakfast. Waited over an hour for a simple breakfast and a croissant. Not acceptable. View was nice though.

Thank nfltimbit78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
aquashard, Guest Relations Manager at Aqua Shard, responded to this reviewResponded 9 April 2018

Dear nfltimbit78,

Thank you for your feedback about your visit to aqua shard for Breakfast.

We appreciate you comments. It is important for us to know about our guests experience and we are sorry that you had to wait long for the food.

You can rest assured that this will be shared with the senior management for their review.

Yours sincerely,

Customer Service Team
Aqua Shard Restaurant

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviewed 6 April 2018 via mobile

My partner and I went for lunch on. Thursday afternoon without reservation, a last minute decision but what an experience.

The restaurant was buzzing but tables were available.

Of course the experience of the views of London speak for themselves, but here in the restaurant the service is great, drinks and food offered and served swiftly and every need taken care of but never overbearing.

We chose the set menu with an included Bellini and were not disappointed!

One member of staff even tweaked the plates of our starter into a different position and showed our waitress....an ongoing testimony how they strive to give the best experience.

What made this special was the attention and care of the manager. We were sat in the middle and not by a window, not unexpected as we hadn’t booked and we never considered anything different but we were promised we would be moved at an early opportunity.

We were just happy to be there, but sure enough just before dessert we were moved to a window seat to allow us to fulfil our photo opportunities!

Then came the complimentary glasses of champagne! It must be a mistake we thought, but no on our way out the manager explained he just simply wanted us to have a great experience and we had been sat at one of the middle tables without complaint.

Special touches like this just don’t happen to us and this goes to show that customer experience and service are the absolute aim here.

Our overall experience was that we were made to feel valued and special as customers and it was important to share that!

Thank you Aqua Shard!

Thank 27love2travel27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 April 2018

FANTASTIC! Well worth going too. Lovely set menu with attentive and friendly staff. Food outstanding with awesome views of the capital. Made to feel like Royalty!

Review collected in partnership with this restaurant
1  Thank cfr822
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 April 2018

Went with my grand-daughter for lunch in special deal. Food was excellent and staff were fantastic. Great experience looking out across London.

Review collected in partnership with this restaurant
1  Thank janegmbl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 April 2018 via mobile

My first visit to the Shard for drinks. Security is really good - just like being in the airport so you feel really safe. We visited here Saturday lunchtime and it was really busy - no tables but it didn't matter. There was a lovely choice of cocktails but at £18 each a touch expensive even for The Shard but that didn't stop us trying out a few - well it just has to be done!! The Breakfast at Tiffany's was really lovely and The Corpse Reviver 2 - well it speaks for itself! As you would expect the view is amazing. The toilets are very clean but there's not that many of them and they have mirrors inside the cubicle on all sides- not sure that's a good thing!! I will be back again to try some more next time I'm in London.

1  Thank Only_the_two_of_us
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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