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citizenM London Bankside
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Reviews (3,849)
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Traveller rating
2,563
1,051
155
63
17
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2,563
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All reviewscitizen mmood lightingfree moviesborough marketrooms are smallcontrolled by a tabletroom controlsfunky hotelhigh techlondon bridgehuge bedtate modernsouthwark tuberain showersouth banklounge arealoved this hotel
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483 - 488 of 3,849 reviews
Reviewed 13 August 2017

Lovely room. Big bed and clean. Mini bar fridge with everything included. You didn't pay. 4 cans of drink, two bottles of water and snacks.

Room controlled via a tablet. Lights, curtains, blinds, temp among things controlled on the tablet. Very easy to use.

Location close to the Tate. Very easy to walk to the West End.

  • Stayed: August 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank figgy1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
citizenMarc, General Manager at citizenM London Bankside, responded to this reviewResponded 14 August 2017

Thanks for sharing your thoughts Figgy.

Great to read that you enjoyed your stay with us- and particularly happy you liked the free minibar. Filled with local goodies produced by true artisans we think this adds a little something to your stay here.

See you next time,

citizenMarc

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 August 2017 via mobile

Wandered past on an exploration of the area one afternoon... looks like a great boutique hotel in fab location for the Tate, Borough Market and a walk over Millenium Bridge to St Paul's.... will be booking soon!

Stayed: August 2017, travelled with family
Thank Marais72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 August 2017 via mobile

From the ease of check in, the super helpful staff and the great little room that had everything we needed (even free stocked fridge), the nice bar that's open 24/7, we felt the Citizen M is a step up from most hotels in it's class, ensuring your stay is what you hoped for. The remote control blinds, the mood lighting and modular bathroom were just a few of the things we thought were pretty cool about our room in this hotel.

Stayed: August 2017, travelled as a couple
Thank Delta28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 August 2017

I spent four days sightseeing with my 10 year old son in London. CitizenM made our stay unforgettably friendly and easy. The location is great, the room was very comfortable, very clean and very beautifuly and conveniently designed. The hotel is not just children friendly, it is designed to be friendly to everyone and in every way (self check in, free minibar, great breakfast... everything very well-thought-out). The highlight of the hotel is the staff… when we checked in, they asked us why we came to London and I answered “it’s my son’s birthday and the trip is his present”… The same night we returned to the hotel to find our room full of “Happy Birthday” balloons and a card inviting us to the bar for a fruit cocktail and birthday cake… I strongly recommend citizenM London Bankside and will be back there soon...

Room Tip: All rooms are almost the same! So you can be sure that what you see is what you get!
  • Stayed: August 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank Antonis P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 August 2017

A modern hotel in a fantstic location for a visit to the Tate, the Globe Theatre and minutes away from St Pauls across the Millenium Bridge. The hotel is tucked away in a little side street and took a while to find. Checking is was great - we arrived early, planning to leave our luggage and explore but even at 11am were able to choose our room from a selection using one of several self-service terminals available. The hotel has a very modern, quirky design and definitely different to the majority of hotels around. Imaginitive decor and a great buzz add to the experience. The room itself has an unusual layout with the large, comfortable bed completely filling the width of the room - the downside being that if you're sleeping by the window, you have to climb over whoever you're sharing with. That said, the bed is large enough to turn everything 90 degrees so you face out into the room, I'm surprised the bed isn't made up that way. Everything in the room is controlled through the bedside tablet - lighting, blinds, temperature etc and there is almost everything you might need, including a small fridge containing free water, canned lemonade and snacks (although I was surprised that one of the snacks was peanuts which can trigger significant allergic reactions). The shower and toilet are housed in an oval pod - even a choice of showerheads and shower gel. Good wifi, different plug sockets for overseas visitors, a room safe, and very little noise from outside. Food and drink are available 24/7 from the canteen (the name doesn't do it justice - a bar where you can also buy coffee, snacks and get the very good self-service breakfast, surrounded by both casual lounging and cafeteria-style seating). Checkout was also straightforward using the same self-service terminals in the lobby. Luggage can be stored if needed. The staff were friendly and approachable.
For me, just a few small niggles made this a four star, rather than five star rating. The padded surround to our bed wasn't clean, a previous occupant had obviously spilt something and left behind a sticky dribble that hadn't been cleaned. Also, a stain on the mattress cover could clearly be seen through the bottom sheet - if I could see it, why couldn't the housekeeping team? If it hadn't been so late at night when I found it, I would have asked for both sheet and the mattress cover below to be changed, we covered it with a towel and made do. No coffee in the room - ok, they tell you that but I wasn't too happy about having to go down to the bar to pay for one when I just wanted to relax in bed. The last niggle (again, in the small print) is the £2.50 credit card surcharge when you pay your bill through the lobby terminal. When hotels are so credit-card dependent this was unexpected and unwelcome. Just a few tiny things that stopped this from being an outstanding stay.

  • Stayed: July 2017, travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank lazyjanie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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