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All reviews paddington station hyde park great location no lift winter wonderland one night triple room room was clean short stay continental breakfast third floor small hotel would stay here again hotel room yogurt budget hotel central location
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8 - 13 of 589 reviews
Reviewed 12 October 2018

I've stayed in several hotels in this area and none have so far come up to scratch apart from this one, so much so that I booked another week. Maybe it was the quiet ground floor room or the helpful staff and the fact that no-one was hanging around smoking at the front door, but it did me. Even the mouse didn't put me off - harmless little crittur!

Room tip: Don't book a ground floor room if you're squeamish!
Date of stay: October 2018
  • Trip type: Travelled solo
    • Value
    • Rooms
    • Service
Thank ILP-JP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best Western Pl... D, Duty Manager at Hotel Columbus, responded to this reviewResponded 1 December 2018


Dear Guest,

Thank you very much for sharing your kind feedback on TripAdvisor.

We are very pleased to find out from your kind words, that you were satisfied with the services of our helpful Staff and that you liked your quiet room.

We would like to sincerely apologize for the issue with the mouse - we called our pest control company straight away, as you have reported this issue to us. Unfortunately, in the colder periods of the season these animals try to find shelter in the buildings of the city. To avoid these issues, we are working with a first class pest control company, which is specialized in preventing these problems.

We truly hope, we will have the chance to welcome you again at our hotel and provide you even better services.

Kind regards,

Nora Szurszabo - Duty Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 September 2018 via mobile

I selected Columbus for its location and travel links and these were both fine.

However, having gone for a single room, it was slightly smaller than expected and so it was problematic to have any luggage and move around at the same time.

In hindsight, should have gone for a slightly bigger double room.

Other than that, all good with my 1 night.

Date of stay: September 2018
Trip type: Travelled solo
Thank antaoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best Western Pl... D, Manager at Hotel Columbus, responded to this reviewResponded 16 September 2018

Dear customer,

Thank you for taking time to review our property.

Your business is very important to us and we value your feedback.

Regarding the room sizes, please note that our property is a Victorian building, hence the reason the rooms are compact.

We do hope to have the pleasure of welcoming you back to our hotel again very soon.

Kind regards,

Boglarka Nemeth
Duty Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 September 2018 via mobile

It's close to everything, the underground, Oxford Street, Hyde Park och railway station. Great restaurants near by. Good standard for London with a great breakfast. Quiet area. Just check the flushing first.

Date of stay: September 2018
Trip type: Travelled as a couple
Thank josefinep197
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best Western Pl... D, Manager at Hotel Columbus, responded to this reviewResponded 8 September 2018

Dear guest,

Thank you for taking part of your time to write about your stay with us.

We are glad to hear you enjoyed the central location we are so privileged to occupy and you enjoyed your stay at the Hotel Columbus.

We look forward to welcoming you again in our hotel.

Kindest regards.

Boglarka Nemeth
Duty Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 August 2018

We stayed there this week - Room 505 - which happens to be below ground.

The staff were pleasant
The room was fine - good value.

There was no wifi available in the room. Plenty of signal when you come back up the stairs and sit in the lobby. But these days, where all information is on-line and you make phone calls with wifi via WhatsApp, wifi in your room is about as important as running water.

I asked for some form of compensation - just a gesture - but management didn't respond. Perhaps a complimentary breakfast or 10% off. All we heard was, "wifi is broken, being repaired in a few days." But given that the you could pick up wifi just outside the door to the room, it makes you wonder whether this is an ongoing issue with the rooms in the basement.

Important to know about management's commitment to guests in case you run into your own issues during your stay.

Room tip: avoid room 505 (which happens to be in the basement)
Date of stay: August 2018
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
Thank RandallB368
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best Western Pl... D, Manager at Hotel Columbus, responded to this reviewResponded 8 September 2018

Dear customer,

Thank you for taking the time to post a detailed review of your stay at Hotel Columbus.

I very much appreciate your honest feedback, and I am deeply disappointed that in this instance we failed to exceed your expectations.

Your review has been forwarded to the Executive Management team, and I would like to invite you to contact the Hotel Manager, at reception@hotelcolumbus.co.uk, when she can then have the opportunity to address your concerns personally and restore your faith in our hotel.

Kind regards,

Boglarka Nemeth
Duty Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 August 2018 via mobile

The location of this hotel is amazing, very close to tubes and Paddington station. The rooms are clean. Size is small but was adequate for a double room. Bathroom was small also, had to hunch to fit under the shower (6”2’ tall) so not unreasonable. The room was extremely hot with limited airflow as our room faced an internal courtyard. The fan provided helped, but if hot weather is predicted be aware that this may be an issue. Staff were very friendly.

Date of stay: July 2018
Trip type: Travelled as a couple
Thank Chris B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Best Western Pl... D, Manager at Hotel Columbus, responded to this reviewResponded 4 August 2018

Dear customer,

Thank you for taking the time to review your stay at our property.

We really do appreciate our guests taking the time to leave us feedback, and I am delighted that you enjoyed your stay with us.

Regarding the room sizes, please note that our property is a Victorian building, hence the reason the rooms are compact.

On behalf of the personnel I would like to thank you for your kind compliments towards them.

We do hope to have the pleasure of welcoming you back to our hotel again very soon.


Kind regards,

Boglarka Nemeth
Duty Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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