I really don't know where to start on this place, We traveled over from Ireland for a business meeting with 80 of our colleagues, when I booked the hostel I specifically asked for an ensuite room for the group leaders which I was promised they would get, when we arrived at the hostel, our room keys were thrown at us and left for the group leaders to organise.
There was no bed linen in the rooms, the rooms were disgusting, dirt all over the floor so bad that you had to wear shoes in the room, a broken mirror in our room and surprise surprise NO ensuite. when i went back to reception to ask for the ensuite room - No Joke - they LAUGHED at me and said they do not have any ensuite and never had an ensuite room!
After a super night out we all came back to the hostel every one at different times, when I got back there was a note on my door to tell me to contact reception, I went into the room to change my shoes and heard a banging on my door, when I opened the door there was a security guard and the "manager" there, they spoke to me very angrily and took my arm and told me to follow them to another room, I was extermly nervous at this stage and called out for my colleague who was in a room along the corridor. He came out and escorted us to the room where the 2 staff were bring me, the whole time their tone and stance was extermly aggressive they told me that one of our party had been smoking in the room and they wanted me to give them 200pounds there and then!! my colleague left to go and get a female my colleague as he was gettting very angry at how the 2 staff were speaking to us, I argued with the "manager"as he had no prof there was anyone smoking in the room he was horrifically rude and started screaming in my face, he then stormed off and came back to me and continued to shout in my face, one of my colleagues was coming back from her nightout and was 2 floors down and could hear the commotion so she ran up to see what was happening and found him screaming in my face and me shaking with fear, she told him she was calling the police if he did not stop, he then took his phone out and said he would call them himself. my colleague brought me to the room to pack our bags as we were very frighted and did not want to stay the night there, I was so shaking up by the whole incident I ended up having an extreme panic attack, the rest of our colleagues heard about the incident and all 80 of them packed there bags and left the disgusting hostel. when I came down from my room being supported by 2 colleagues and I still could not breathe and I was shaking very badly the manger started to shout at me again!!
I have never experienced anything like this, the staff were horrific, even when we came home and I called to complain I was told to send an email, I received a mail back to say that they had no record of the incident! I received no apology. I also called pretending to make a reservation 1 week after our return and was again told that yes I could book an Ensuite room!!!!!
honestly guys stay well away from this place, dirty rooms, no bed linen, showers than not even cockroaches would live in, abusive and rude staff, honestly i wouldn't let me dog stay here.
- Official Description (provided by the hotel):
- Piccadilly Backpackers Hostel London's most central hostel for the budget travelers! ... more less
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- Also Known As:
- Piccadilly Backpackers Hotel London
- Piccadilly Backpackers Hostel London