Had to give this apology for a hotel a 1rating otherwise could not write review.We didn't even get to stay but the treatment we received was beyond anything I could imagine.
We booked one night over the net for today and arrived at hotel reception around 13:00 hrs. We were told no rooms were available till 14:00 hrs as the receptionist scanned the room list. That's ok we said, we would wander down to the science museum for a couple of hours and book in later. We got back at around 16:00 hrs and then the trouble started. We were told that due to maintenance troubles they were shifting us to a sister hotel just down the road. We were hurriedly given a refund a letter of apology signed by Adam the revenue Manager with a map. We should have smelled a rat there and then as the letter was dated 24th October 2011 and the grammar was that of a child. We went to this alternative hotel it was a slum I kid you not. The man at the entrance table, not a reception even to a blind person, was not expecting us. He showed us a room which stank and the bathroom was disgusting. It was frankly a hotel from hell. We left and could not stay there it was disgusting.
This treatment from Lexham Gardens Hotel was more than outrageous. I phoned them and the receptionist told me all guests were affected and that meant they had to be found alternative accomodation. They are obviously liars. Look at the other reviews for this hotel, avoid it at any cost. There we were at gone 16:00 hrs 300 miles from home no accomodation and an appointment in London next day. We eventually found a great hotel which was ten times Lexham Gardens Hotel smart and stylish and. . . Only 7 pounds more expensive which goes to show you don't have to put up with these con merchants. Stay clear of this hotel at all costs. . . You have been warned.
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- Also Known As:
- 1 Lexham Gardens London
- 1 Lexham Gardens Hotel London