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“So charming! Excellant service! Convenient!”

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St. Ermin's Hotel, Autograph Collection
Ranked #75 of 1,067 Hotels in London
Certificate of Excellence
Apex, North Carolina
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“So charming! Excellant service! Convenient!”
Reviewed 20 February 2012

Cant say enough positive things about this place! Staff/service was very attentive.
So much charm to this older hotel, but rooms (recently renovated) are very modern with all the amenities you can ask for. Convenient location to Westminster Abbey, Big Ben, House of Parliament, Buckingham Palace......just a couple minutes walk to all of these!! Just literally around the corner from St James tube station.
Ate breakfast and dinner there and food was wonderful. Everyone acknowledged my birthday from front desk staff, to restaurant employees. They even had a birthday cake in my room when we checked in that was amazing. Would highly recommend!

Room Tip: Great value for such a great location. Sunny room with all amenities. Wonderful tea in the rooms. Tu...
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  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RollingStones04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StErmins, General Manager at St. Ermin's Hotel, Autograph Collection, responded to this review, 21 February 2012
Dear Madam,

I am so pleased that we were able to make your birthday such a special one and thank you for your wonderful review! It is fantastic to read that you were overwhelmed by my team’s service and attentiveness and we hope that you will return to celebrate your birthday here again next year!
Warmest regards and many happy returns,

Douglas McHugh
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Traveller tips help you choose the right room.   Room tips (1,066)
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Lausanne, Switzerland
Level Contributor
95 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 20 February 2012

The only good thing I can say about this hotel is its location and blueberry pancakes. This hotel is on corporate rate with our company and I always stay there when I am in London for work purposes.

First thing, its very over hyped, it looks posh and bright from outside, but from inside its a little outdated, some may say its the character or old charm of the hotel, but well, not my type really!

The lift are soo narrow that if you are carrying a bag, you cant get in side by side.

The rooms are recently renovated and clean but the exhaust in the bathroom are noisy in all rooms, I have stayed in 5 different rooms till now, and all had same problem.

The first room I stayed in was at the back of the hotel, and was noisy because of the big pipes running everywhere... the only view you get from this side is back of other offices/buildings.

The ac/heater is so noisy that I prefer to switch it off and then sleep. The charges are extortionate.

1litre bottled water for £5, Internet for one day £18.

I know my company pays for it, but still they shouldn't be able to get away with charging so much and still you cant get a decent nights sleep.

  • Stayed February 2012, travelled on business
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank Sheikha K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Southampton, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 20 February 2012

Great experience right from the start. Very attractive entrance, doorman really helpful, valet parking is a fantastic benefit and I thought was very reasonably priced. All hotel staff were very friendly and helpful. Room was very comfortable although, being a corner room, was a bit of a strange shape. The only criticism I have is that there is no-where to use the hairdryer in front of a mirror. Obviously, for a lady this is of prime importance. Whether this was just a peculiarity of this specific room I don't know but I did find this particularly frustrating as I was trying to get ready for a birthday party that we were attending. I ended up using the mirror at the back of the tea/coffee making shelf. Not ideal.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Sharron B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Blackburn, United Kingdom
Level Contributor
34 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 19 February 2012

We stopped as a family 2 adults and 3 children, it hard work finding decent hotels that house the family in a room
The hotel wa very nice and the staff very professional and friendly, at all points of the stay helpful from start to finish

  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank stephen_crewdson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StErmins, General Manager at St. Ermin's Hotel, Autograph Collection, responded to this review, 21 February 2012
Dear Sir,
Thank you for your review. It is a pleasure to read that you found my team to be both professional and friendly and I shall pass on your kind comments to them. It is our aim to make everyone feel as at home as possible and it is good to know that your family felt comfortable and relaxed in one of our large family-rooms.
We hope that you will all return in the near future,
Warm regards
Douglas McHugh
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Warrington
Level Contributor
27 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 19 February 2012

Great hotel with nothing to find fault with except no free wifi. Good staff,very nice executive room, Great breakfast

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank david20051
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about St. Ermin's Hotel, Autograph Collection

Property: St. Ermin's Hotel, Autograph Collection
Address: 2 Caxton Street | Westminster, London SW1H 0QW, England
Region: United Kingdom > England > London > Westminster
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#34 Family Hotel in London
#52 Romantic Hotel in London
#56 Business Hotel in London
#71 Luxury Hotel in London
Price Range (Based on Average Rates): €€€
Hotel Class:4 star — St. Ermin's Hotel, Autograph Collection 4*
Number of rooms: 285
Official Description (provided by the hotel):
St. Ermin's Hotel re-opened its doors in April 2011, following a dramatic £30 million refurbishment. Nestled in the heart of London, this four star deluxe hotel is at the center of the city's vibrant business, leisure and government landmarks. St James’s Park, Parliament Square, the London Eye, Westminster Abbey, Houses of Parliament, and Queen Elizabeth II Conference Centre are all just minutes away. ... more   less 
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Also Known As:
Jolly St Ermins Hotel
Jolly St Ermins London
St. Ermin's Hotel, Autograph Collection London

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