I travelled with my mum and we stayed seven nights. Our room was small, but we weren't expecting anything else. We had to live out of our suitcases as there are no shelves in the wardrobe, only a couple of hangers. The beds are comfortable, but we didn't get fresh sheets throughout our stay. The walls and ceiling are very thin, so it was impossible to get an uninterrupted night of sleep.
The bathroom was also incredibly small and uncomfortable, it didn't have a cupboard or a shelf, there was nowhere to put toiletries. We had fresh towels every day, but surprise, surprise, those were tiny too. For some reason, the cleaners were frugal with toilet paper and we had to go up to reception to ask for more.
The breakfast is very basic. Nutella, jams, honey, butter, baked beans and boiled eggs and you could make yourself toast. I overheard the receptionist saying to someone that it costs six pounds. Our booking included the breakfast, but I'd advise anyone staying here to go and spend that six pounds at Pret or Greggs on a more balanced breakfast.
All these shortcomings would have been forgivable if our room wasn't constantly damp and cold. It was in the basement so I'm guessing that all basement rooms are the same. I'm prone to respiratory infections so having to stay in a damp room was more than unfortunate.
The one great advantage of this hotel is its location, but otherwise it is below average and in need of refurbishment. The staff was very kind and attentive.
- Official Description (provided by the hotel):
- Small, newly refurbished hotel with friendly staff - close to museums, Earl's Court and Olympia exhibition centers, underground. ... more less
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- Also Known As:
- Westbury Kensington London
- Westbury Kensington Hotel London
- Westbury Hotel London
- Westbury Hotel Kensington London