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“What a dump”

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Westbury Hotel Kensington
Ranked #752 of 1,078 Hotels in London
Reviewed 3 August 2017 via mobile

This hotel is a dump

Awful

The rooms are tiny. The whole place is badly damaged and broken. The room we had was so small. The lift bangs all night The bathroom was broken. Toilet broken shower broken

I would seriously recommend to find somewhere else. The receptionist was nice. But it could not take away from the place being a complete disaster.

Stayed: August 2017, travelled with family
Thank alastair w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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13 - 17 of 666 reviews

Reviewed 21 July 2017 via mobile

I was quite happy with the location of the hotel, very close to the underground, and restaurants.
Everything else was lacking:
- The room I stayed in (108) was tiny.
- The bathroom needed a scrub (see pic of basin attached)
- There is no shower door so the bathroom floor flooded when I showered.
- The walls are incredibly thin, so it was quite noisy (I could hear every sound from the people above me); and people in the hallways.

I would stay in the same area, but never again will I stay at Westbury.

Stayed: July 2017, travelled solo
2  Thank Sandy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 July 2017

Stayed in this hotel for 5 nights. Though the room was a bit cramped for four of us (myself, my wife and my daughter and son aged 22 and 18), best thing about the hotel was its location. Very conveniently situated walking distance from Earls Court station, for easy commute by tube to anywhere in London. Well maintained and clean rooms, though corridors were cramped and stairs a bit steep (had to lug along heavy luggage while going up the room as lift was malfunctioning at that time!)

  • Stayed: June 2017, travelled with family
    • Value
    • Rooms
    • Service
3  Thank Arunkumartn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 June 2017

The quad room would not suit 2 people must less 4 !! The bathroom was too small, the walls had holes in them, there was no lock on the bathroom door and the pillows were dirty. There was no talking to the receptionist when we complained. We were just told that the room would be sold again as a quad room.
We had no option but to book another hotel in London.
Never Again !!! Would NOT recommend this hotel to anyone.

Room Tip: Quad room not as advertised.
See more room tips
  • Stayed: June 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank kat15152017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 June 2017

The room was very small. We were expecting a small room (reading the reviews here) but it was a shock. Seems like the double bed takes 90% of the room. However, we heard it's common in London.
The bathroom is very small as well.
We did not take the breakfast.
There is no air-condition in the room. It was pretty tough, considering the 29-30 degrees Celsius (84-86F). Again, A/C is not very common in London hotels.
The room was very clean - spotless.
The crew was very nice, although we asked for a fan but didn't get one.
The main complaint - we wrote to the hotel before we arrived, as we always do - to make sure the reservation is OK. No reply.
We wrote another mail but still got no reply.
To conclude - we do not recommend this hotel.

  • Stayed: June 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Noam_Avnery
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Westbury Hotel Kensington

Address: 22-24 Collingham Place, London SW5 0PZ, England
Region: United Kingdom > England > London > South Kensington , Earls Court , Kensington and Hyde Park
Amenities:
Free Breakfast
Hotel Style:
Ranked #752 of 1,078 Hotels in London
Price Range: €43 - €160 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Westbury Hotel Kensington 2.5*
Number of rooms: 40
Official Description (provided by the hotel):
Small, newly refurbished hotel with friendly staff - close to museums, Earl's Court and Olympia exhibition centers, underground. ... more   less 
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Also Known As:
Westbury Kensington London
Westbury Kensington Hotel London
Westbury Hotel London
Westbury Hotel Kensington London

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