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“TERRIBLE HOTEL”

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Westbury Hotel Kensington
Ranked #752 of 1,077 Hotels in London
Reviewed 29 June 2017

The quad room would not suit 2 people must less 4 !! The bathroom was too small, the walls had holes in them, there was no lock on the bathroom door and the pillows were dirty. There was no talking to the receptionist when we complained. We were just told that the room would be sold again as a quad room.
We had no option but to book another hotel in London.
Never Again !!! Would NOT recommend this hotel to anyone.

Room Tip: Quad room not as advertised.
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  • Stayed: June 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank kat15152017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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17 - 21 of 668 reviews

Reviewed 28 June 2017

The room was very small. We were expecting a small room (reading the reviews here) but it was a shock. Seems like the double bed takes 90% of the room. However, we heard it's common in London.
The bathroom is very small as well.
We did not take the breakfast.
There is no air-condition in the room. It was pretty tough, considering the 29-30 degrees Celsius (84-86F). Again, A/C is not very common in London hotels.
The room was very clean - spotless.
The crew was very nice, although we asked for a fan but didn't get one.
The main complaint - we wrote to the hotel before we arrived, as we always do - to make sure the reservation is OK. No reply.
We wrote another mail but still got no reply.
To conclude - we do not recommend this hotel.

  • Stayed: June 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank Noam_Avnery
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 June 2017 via mobile

This hotel was booked last minute and for the time of the year, it's pretty cheap for 4 adults comfortably staying in one room. They have lifts. In a quiet & elegant area. A big sainsbury's & laundromat is just 200m. Earls court tube and restaurants also 300m. They have left luggage facilities.

The staff here were all amazing! They're very accommodating and helpful.
I'll certainly go back!!!

Stayed: June 2017, travelled with family
1  Thank TEYWEY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 June 2017 via mobile

I normally use our corporate system for getting a hotel in London but on this date the hotels on offer exceeded the daily allowance. The Westbury was cheaper and the reviews, although mixed, were good enough! I arrived just after 7 to a friendly greeting. The entrance to the hotel is tidy. I went to my room (203) - it had 3 beds (two singles and a double) and was fairly cramp (normal by London standards) but clean and the linen was good - one of my measures. The bathroom was small but good hot water and the room was warm. The bed was comfortable. I got a friendly goodbye when I left. It was £40 cheaper than other hotels I have stayed in on that night and it was perfect for a business overnight trip. Location is good with shops and restaurants a short 5 minutes away. Yes it is a little bit tired in places but absolutely fine if you don't expect luxury. Thank you to everyone at the hotel for the pleasant stay.

Stayed: June 2017, travelled on business
1  Thank Jon L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 May 2017

For us it was a night away from home (Yeovil Somerset) due to officiating at a football aid match at Chelsea fc on bank holiday Friday in late May. First off the hotel is so very easy to find from Earls Court tube station around 5 to 10 mins walk if that.
Next its right on the corner of Collingham Place so you really cant miss it.

We were warmly greeted by the owner and another member of staff and directed to our ground floor room (watch out for the step though (wouldn't want to go back after a few drinks) The room (G7) was light and airy with a double and single bed in it. A decent ensuite with shower was ideal for us. Tea and coffee was in the room and a wardrobe for clothes and a safe should you need to use it. We didn't have breakfast as we had to shoot off early for our train but believe its available if you do. A nice cherrio as we left which was nice. Would certainly recommend if you want a reasonably priced hotel for a night or two. Would certainly use again

Room Tip: pot luck i think but we were well looked after
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  • Stayed: May 2017, travelled as a couple
    • Value
    • Cleanliness
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1  Thank mark t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Westbury Hotel Kensington

Address: 22-24 Collingham Place, London SW5 0PZ, England
Region: United Kingdom > England > London > South Kensington , Earls Court , Kensington and Hyde Park
Amenities:
Free Breakfast
Hotel Style:
Ranked #752 of 1,077 Hotels in London
Price Range: €42 - €157 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Westbury Hotel Kensington 2.5*
Number of rooms: 40
Official Description (provided by the hotel):
Small, newly refurbished hotel with friendly staff - close to museums, Earl's Court and Olympia exhibition centers, underground. ... more   less 
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Also Known As:
Westbury Kensington London
Westbury Kensington Hotel London
Westbury Hotel London
Westbury Hotel Kensington London

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