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Reviewed 30 March 2016

This was my second stay at the Sofitel Saint James hotel and once again I appreciated the quality of the service. The rooms and bathrooms are very nice and the bar and the restaurant are perfect. I do recommend this hotel and believe it is good value for money.

Date of stay: March 2016
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
Thank F5071WQericb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N_Pesty, General Manager at Sofitel London St James, responded to this reviewResponded 31 March 2016

Dear guest,

Thank you so much for your words of praise with regards to the high level of service provided to you all throughout the hotel.

We look forward to welcoming you back.

A bientot.

Nicolas Pesty

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 March 2016

My wife and I enjoyed a combined business and pleasure visit in London staying at Sofitel and we were met and welcomed with the special warmth and touch caractherized by Sofitel- everthing worked perfectly!

Date of stay: March 2016
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Jens Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N_Pesty, General Manager at Sofitel London St James, responded to this reviewResponded 28 March 2016

Dear guests,

I am truly pleased to hear that your stay was fantastic at Sofitel London St James.

We look forward to welcoming you back.

A bientot.

Nicolas Pesty

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 March 2016

We stayed for two nights and our welcome at reception was excellent, especially as we were upgraded and had a really lovely room. We are Accor card holders. We enjoyed a free drink in the hotel bar and loved the atmosphere and the buzz. We are booked to stay again in a months time as the location, just near Piccadilly and the Royal Academy is great for getting out and about.

Date of stay: March 2016
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank Susan R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N_Pesty, General Manager at Sofitel London St James, responded to this reviewResponded 27 March 2016

Dear guest,

Thank you for your positive feedback.

I am pleased to hear that you have very enjoyed your stay at Sofitel London St James.

We look forward to welcoming you back.

A bientot.

Nicolas Pesty

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 March 2016

We enjoyed faultless service from all the staff at Sofitel London St James - from the front desk to the service engineer who (embarrassingly) had to show us how to turn off a tap in our bathroom.
Our room had been recently decorated and was perfect: bright, spacious, fabulous bed etc... membership to Accor Hotels' Le Club is definitely recommended for providing little extras.
We enjoyed watching all sorts of cocktails being made in the bar and found the hotel well placed for lots of touristy things, including the theatre and Buckingham Palace.
The hotel atmosphere is refined and moderately formal, yet unpretentious. The friendliness of the staff immediately help you feel relaxed and we left wishing we could stay longer having been made to feel truly at home.

Date of stay: March 2016
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank Adam S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N_Pesty, General Manager at Sofitel London St James, responded to this reviewResponded 27 March 2016

Dear guests,

Thank you for this wonderful feedback.

It was such a joy for both myself and the whole team to read that you have loved your experience at Sofitel London St James.

We look forward to your next visits.

A bientot.

Nicolas Pesty

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 March 2016

The hotel is absolutely lovely however the rooms were a little tired
We had just stayed at the sofitel la faubourg a few nights prior and this hotel was immaculate so we were expecting this to be as perfect
The hotel room was small, cluttered and dark
The service was wonderful and the hotel was very helpful in planning our days
Many restaurants/ bars and shopping withing walking distance
Not sure if i would stay at this hotel again though as we spotted a few reeeally nice hotels whilst we were out and about

Room tip: after staying at sofitel in paris which was STUNNING we were a little disappointed at the quality of the rooms in london
Date of stay: November 2015
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank nonikers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
N_Pesty, General Manager at Sofitel London St James, responded to this reviewResponded 27 March 2016

Dear guests,

I thank you for this feedback.

I thank you in particular to point out our "wonderful" service as we strive to provide genuine, very high standards of service.

We look forward to welcoming you back.

A bientot.

Nicolas Pesty

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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