Our flight was delayed causing us to miss our first night at this hotel. Although we called in advance and let them know and alerted hotels.com (our booking agent), the hotel contended since they gave us our key when we arrived the next morning that counted as an overnight stay and we should be fully charged.
Aside from all that, the hotel was somewhat cramped - our room was very tight with two adults. It was impossible to take a shower without getting water all over the floor - no curtain or door for it. The rooms are quite basic, but clean. If you're going for a budget trip and can get a deal here, this hotel is fine, but if you're looking for a fancy comfortable night in London, this probably isn't where you should look.More
- Room Service