When I read bout some fool adventure at the reception of this hotel I smiled, I booked anyway for its good rate and for the outstanding position. If you are arriving with RyanAir there is a bus station from Stansted right out of the hotel making it really convenient.
I stayed there last December with my wife.
The flight was late and so we arrived at 1.30 AM at the reception. The man at the desk was surprised to see us and he started to type at the computer for a ling time, I guess that if I hadn't the printed copy of my booking he would have difficulties to check us in.
After a long period he confessed that he was experiencing a IT problem that prevented him to retreive our booking, anyway after 20 minutes he gave us a room in the other building where a russian porter helped us to take our luggage.
After additional 5-10 minutes walk we finally arrived to OUR room. The russian guy opened the door, switched the light on and ..... surprise, surprise, surprise .... a guy was sleeping in the bed and he got awake looking at me ... I will never forget his face (luckily he was alone).
We got back to reception (2 AM was already passed) and the same guy at the desk didn't apologize too much, just complained with his previous collegue that he specify was chinese (by the way I also considered a lack of professionality complaining about collegues with us).
At 2.15AM we finally were assigned in a room in the main building, we were upgraded and had fre breakfast. We were on holiday so we mainly smiled at all the adventure but the incredible experience we had demonstrates the orrible organization of the hotel.
In my opinion this hotel is too big and the management is not strong enough to handle such big volume of guests.
One last comment is about breakfast: it was definitely good (especially since it was free) but the breakfast room in the basement was more similar to a college canteen without windows
than to a 4 star hotel.
I will not go back.
- Official Description (provided by the hotel):
- The Cumberland Hotel is one of London's most famous and finest four star hotels. Opposite Marble Arch, it is perfectly located with superb service and facilities. Its inspiring lobby exhibits inspirational original works of modern art, perfectly complimenting its contemporary style. A great hotel in a perfect location in one of the world's great cities! ... more less
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- Also Known As:
- The Cumberland Hotel London
- Cumberland Hotel London
- Cumberland London
- The Cumberland London