This is a very lovely hotel. We stay here whenever we are in London. This trip was especially important to us, as we really needed comfort. We got it. We are Marriott members and had sufficient points to rate access to the Executive Lounge which was a God send. The swimming pool in this hotel is wonderful.....amazing. Also, the views of Parliament, Big Ben....so iconic.......Everyone of the staff was very very friendly and helpful for our whole visit. I really must say, I can't think of anything to criticize, and I'm pretty critical. Thank goodness we stayed here.