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Crowne Plaza London Kensington
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Reviews (2,733)
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1,438
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All reviewsthe club loungetube stationumami restauranttwo double bedsduplex suitethe natural history museumcromwell roadunagiwaitrose supermarketoverlooking the gardenthe royal albert hallpiccadilly lineholiday innheathrow airportconcierge staffhyde parkexcellent location
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63 - 68 of 2,733 reviews
Reviewed 6 April 2018

Very nice hotel with an attentive staff. It is In a great location. The restaurant inside the hotel is very good. The Concierge was very helpful with the excursions in London. I had a wonderful holiday and looking forward to returning in July.

Room Tip: Nice and cozy.
  • Stayed: April 2018, travelled with family
    • Value
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Review collected in partnership with this hotel
Thank tyc3808
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gianlu0901, Guest Relations Manager at Crowne Plaza London Kensington, responded to this reviewResponded 10 April 2018

Dear tyc3808,

Thank you very much for taking the time to share your experience on TripAdvisor, it is delightful to see your enthusiasm about different aspects of the hotel and how you have enjoyed your stay with us. I am excited to mention your glowing comment with the entire team.

We very much look forward to having you and your sister with us again in the near future.

Yours sincerely,

Gianluca Bassi
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2018

Stayed at the Crowne Plaza for one night to attend a concert at the Albert Hall. It is so conveniently located, only about a ten to fifteen minutes walk to the Victoria and Albert and Natural History Museums also the Albert Hall and Hyde Park. There are numerous good restaurants in the area. The hotel is on the number 74 bus route direct to Baker Street station also close to Gloucester Road underground The Crowne Plaza is an exceptionally good hotel. Our room was spacious and spotlessly clean. We didn’t eat in the hotel apart from breakfast which was very good. All the staff from the cleaners to reception and restaurant staff were very polite, friendly and helpful. They went out of their way to help in anyway they could. I really couldn’t find any fault whatsoever and would certainly stay again next timeI am in London

Stayed: March 2018, travelled with family
Thank Tilly59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gianlu0901, Guest Relations Manager at Crowne Plaza London Kensington, responded to this reviewResponded 10 April 2018

Dear Tilly59,

I was thrilled to read your review of your recent stay with us and I am always pleased to hear such positive feedback on not only the hotel but also about the team who made your time with us so special.

Our aim, always, is to provide our guests with an experience to remember and to know we have achieved this fills me with great pride and joy. I will certainly make sure to pass your kind words on to our teams.

Thank you once again for sharing your glowing feedback with us and I hope to welcome you back to London in the not-too-distant future.

Yours sincerely,

Gianluca Bassi
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2018

Nothing special here. But nothing really bad - like many of the hotels in this area. Breakfast OK, location OK, all in all not bad. Subway nice and close, and walks in the park are great. But, you will return home, and never think of this place again. It's just blah.

  • Stayed: May 2017, travelled on business
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1  Thank MobiusTraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gianlu0901, Guest Relations Manager at Crowne Plaza London Kensington, responded to this reviewResponded 10 April 2018

Dear MobiusTraveller,

Thank you for taking the time to review your visit at the Crowne Plaza London Kensington. I am truly sorry to read that your experience did not match your expectations. I have well noted your comments and will discuss accordingly with the team.
I sincerely hope to be able to welcome you back on a future occasion.

Yours sincerely,

Gianluca Bassi
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2018

We spent three nights in a family room which was very convenient. Excellent location, very close to Gloucester Road underground station. Very friendly and helpful staff. Good breakfast although quite noisy.

  • Stayed: April 2018, travelled with family
    • Value
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Review collected in partnership with this hotel
Thank bofilipgustafson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gianlu0901, Guest Relations Manager at Crowne Plaza London Kensington, responded to this reviewResponded 10 April 2018

Dear bofilipgustafson,

Thank you very much for your kind comments and I am delighted that you enjoyed the hotel and its location. I am always pleased to hear that our guests were impressed with the staff as well as the quality of the facilities, I will pass on your feedback to the team.

I do hope that we have the opportunity to welcome you back with us soon.

Yours sincerely,

Gianluca Bassi
Guest Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 April 2018

We enjoyed our trip immensely with the hotel. The staff is friendly and courteous. The room was spacious for a family of 4 and close to a subway station and lots of lovely eateries. We would stay here again.

  • Stayed: March 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank clairejimmyf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gianlu0901, Guest Relations Manager at Crowne Plaza London Kensington, responded to this reviewResponded 10 April 2018

Dear clairejimmyf,

Thank you very much for taking the time to share your experience on TripAdvisor, it is delightful to see your enthusiasm about different aspects of the hotel and how you have enjoyed your stay with us. I am excited to mention your glowing comment with the entire team.

We very much look forward to having you and your sister with us again in the near future.

Yours sincerely,

Gianluca Bassi
Guest Relations Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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