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“Mixed feelings” 3 of 5 bubbles
Review of Crowne Plaza London Kensington

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Crowne Plaza London Kensington
Ranked #149 of 1,087 Hotels in London
Certificate of Excellence
syd
Level Contributor
98 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Mixed feelings”
3 of 5 bubbles Reviewed 25 March 2012

Hotel was in a great location and very central. Staff are friendly and try very hard to be helpful.
We booked a breakfast, dinner and stay package and was dissapointed that no one told us that the restaurant was closed on the second night and we had to eat at the bar or in the club lounge. Wish they told us so we had the option of going else where for dinner or at least gave us the option of changing our booking type. Food was shockingly terrible.. not sure who prepared it but geez it was embarrasing! First night after having arrived late, we ordered room service and was told that only sandwiches were available (which was ok, given UK have good reputation for nice sandwiches). The food arrived in a tray that was uncovered, and the sandwiches were made of stale bread (so we just ate the filling), the hot chips were cooked in dirty oil because it tasted like everyother food that had been fried in the same oil.
Nothing special for a platinum priorty club member apart from the folder for your room key which says 'platinum member'
Club lounge was very small but pleasant enough.
Our room was next to some cupboard or staff door so it was very noisy. We mentioned this at check out and was told 'why didn't you ask for a new room!'

Room Tip: Ask for a new room if you find your room is next to a cupboard.
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  • Stayed March 2012, travelled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank stugs123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GenManager_CPKen, General Manager at Crowne Plaza London Kensington, responded to this review, 5 April 2012
Dear Stugs123
I am so sorry that you were disappointed with the food you were served by room service when yo arrived late on your first night. We do offer 24 hour room service including hot dishes, so we are trying to investigate who it was that only offered you sandwiches and chips; either way we will remind all our night staff of the full night menu.
I regret that Umami, our Asian retaurant was full on the 2nd night of your stay, but our Lounge menu does also offer a full a la carte selection of dishes , starters, main courses and sweets, with a British bias.
I'm pleased that you found our staff so helpful and do hope you will return again.
Best regards
Lawder Smith
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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2,172 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (447)
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English first
Chester, United Kingdom
Level Contributor
33 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 bubbles Reviewed 25 March 2012

So good! Back this week! Newly renovated! Great staff amazing gym and Sauna! Never fail to sleep well! The quality you adore for what ever reason your visiting!
Can get a better deal if you use last minute rather than front desk!

  • Stayed March 2012, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Parkhurst111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GenManager_CPKen, General Manager at Crowne Plaza London Kensington, responded to this review, 5 April 2012
Dear Parkhurst111
I am so pleased you like our refurbished ground floor - we have completely rennovated and refurbished our restaurant, bar, lounge and front hall in the last 3 months.
We look forward to welcoming you back again in the near future - the best deals are always available on our website.
Best regards
Lawder Smith
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Swansea, Wales, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 24 March 2012

I stayed for two nights in MArch - the hotel was a in a great location - really easy to get to from Paddington on the tube. Nice walk to the V&A, Harrods etc.
Room was nice decorated, bed comfy and good selection of tea/coffee provided.
Only down fall was that our room was extremnely warm - the AC control said it was at its lowest, the window opened but didnt stay open so it was quite uncomfortable at night.
Apart from this, great stay and would come back

  • Stayed March 2012, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank lea_f8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GenManager_CPKen, General Manager at Crowne Plaza London Kensington, responded to this review, 5 April 2012
Dear lea_f8
Thank you for your review, I am pleased that you enjoyed your stay and that you will be returning again soon.
I am sorry that we had an issue with the Air Conditioning and that you were not comfortable at night - our engineer is investigating to find out what caused the problem so that we can prevent it again.
Best regards
Lawder Smith
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Derby
Level Contributor
51 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
5 of 5 bubbles Reviewed 23 March 2012

Although, on the map, this Hotel looks quite a way out, it couldn't have been more convenient. We'd travelled to London by train and were able to catch the Piccadilly Line Underground train directly from Kings Cross to Gloucester Road, which is just around the corner from the Hotel. We also went to a show in the evening and once again, the underground took us straight to the heart of Theatre Land.
Within a short walk from the Hotel, you can see some lovely buildings and soak up the atmosphere of the 'affluent' area of South Kensington. There are cafes and restaurants near to the Hotel and a Supermarket across the road. Kensington Gardens are within easy walking distance too.
The staff at the Crowne Plaza could not have been more helpful. We were made to feel welcome from the second we walked through the door. The Decor was attractive and everywhere was SPOTLESSLY clean.
Staff were so attentive and friendly over breakfast and there was plenty of choice of things to eat. The whole experience of staying there was brilliant and we left feeling really relaxed, wanting to repeat the experience, if finances ever allow.

Room Tip: We were at the front of the Hotel which overlooked the street but you could hear no noise and it was...
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  • Stayed March 2012, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank brijill2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GenManager_CPKen, General Manager at Crowne Plaza London Kensington, responded to this review, 5 April 2012
Dear Brijill2
We are all delighted that you enjoyed yourstay with us and hope you will be back again very soon.
Best regards
Lawder Smith
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
56 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed 22 March 2012

Stayed for a week with friends and absolutely loved this hotel, which features a private garden, a truly unique gem in the busy heart of Kensington. The staff is professional and well trained. I really appreciated the assistance of the Concierge Tony & Karim, and Joanna the front of house manager. Ayo' Will definitely come back!!

  • Stayed December 2011, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank fabrix82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GenManager_CPKen, General Manager at Crowne Plaza London Kensington, responded to this review, 23 March 2012
Dear Fabrix82
Thank you for your kind comments which have been shared with Tony, Karim and Joanna - just 3 of our great team members.
We hope you will be back again very soon.
Best regards
Lawder Smith
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Crowne Plaza London Kensington

Property: Crowne Plaza London Kensington
Address: 100 Cromwell Road | Kensington, London SW7 4ER, England
Phone Number:
Region: United Kingdom > England > London > South Kensington
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#120 Luxury Hotel in London
#122 Business Hotel in London
#135 Family Hotel in London
#166 Romantic Hotel in London
Price Range (Based on Average Rates): €€
Hotel Class:4 star — Crowne Plaza London Kensington 4*
Number of rooms: 162
Official Description (provided by the hotel):
Crowne Plaza London Kensington is a contemporary designed boutique hotel just a stone's throw away from Gloucester Road tube station with direct connectivity from Heathrow Airport (via the Piccadilly line) and from Victoria train station (via the District or Circle line). Harrods, Hyde Park, Natural History Museum, Royal Albert Hall and Science Museum, Earls Court and Olympia Exhibition Centres are few of London's top tourist attractions that are in close proximity to the hotel. Crowne Plaza London Kensington is a perfect hub for shopaholics as Knightsbridge, Sloane Square and the West End are all easily accessible. Retreat and recharge in one of the 162 spacious bedrooms featuring new beds, linen and other facilities such as highspeed broadband internet access and 32 inch flat screen televisions to meet the requirements of a savvy traveller. Of all of Kensington's bars, The Bar seems to be a favourite hang out for locals that end up dining at the Umami restaurant. Crowne Plaza London Kensington boasts over 250 square metres of event spaces that all have natural daylight. The boardroom and garden room overlook the hotels private landscaped garden; a rare sight in a central London hotel. The hotel also has a state of the art fitness suite with the most up to date training equipment. ... more   less 
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Also Known As:
Crowne Plaza Kensington Hotel London
Crowne Plaza London Kensington

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