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“Great Choice in South Kensington”
Review of The Pelham

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The Pelham
Ranked #146 of 1,068 Hotels in London
Certificate of Excellence
US
Level 4 Contributor
29 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“Great Choice in South Kensington”
Reviewed 12 March 2012

Formerly a Firmdale hotel, the property retains all the meticulously decorated rooms and public spaces. Very accommodating staff. Wonderfully located directly across from the S. Kensington tube station along with a bus stop in front of the hotel.

  • Stayed March 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Huuhu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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849 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (112)
Date | Rating
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English first
London, United Kingdom
2 reviews
Reviewed 7 March 2012

I had my 40th birthday party at the Pelham Hotel in January 2012. Bistro Fifteen was the perfect size for my 50+ guests and proved the most delightful setting for what was a very special evening. The hotel management had taken considerable time to dress the room for such an occasion and I was delighted with the result. My hotel room was very luxurious, exceeding my (already high) expectations for a five star hotel.

I was extremely impressed by the care and attention to detail taken by all members of staff at the Pelham, and particularly the front of house and bar staff. Many of my guests commented on the ‘above and beyond’ hospitality offered by the hotel, and I know that some of them are now planning a weekend break at the hotel so that they can sample that generosity once again!

I cannot recommend Bistro 15 and the Pelham highly enough.

  • Stayed January 2012, travelled with friends
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Helpful?
Thank Janet G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sevenoaks, United Kingdom
Level 6 Contributor
327 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 208 helpful votes
Reviewed 7 March 2012

Our room was spacious and beautifully designed. Cool and elegant with some modern touches in a classical setting, ENORMOUS bed, huge walk-in shower. Although only 50 metres from South Kensington tube all was tranquil inside. Downstairs lounges are gorgeous.The staff were all very friendly and helpful. Room service breakfast was fine, if not exceptional. Muesli was full of raisins and some rather nasty unidentifiable ground white bits. Smoked haddock was lovely, however, fruit was very good and coffee OK. Air conditioning was not very effective, however, and our room was stuffy even in early March, and the aerial connection for the television had been ripped out; reception, even when fixed was poor. To their credit, the staff offered us reasonable compensation without quibble.

Room Tip: Make sure to check the details of the room you are booking.
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  • Stayed March 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
2 Thank Tim W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Piermont, New York
Level 4 Contributor
36 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 4 March 2012

You know how travel sites always show great shots of hotels--and how disappointing it can be when the real thing doesn't pan out? Well, that's not the case here. Nothing you see online can hold a candle to the fabulous experience of staying at the Pelham. Not only is the place just as beautiful as it looks in pics, it's staffed with people who go out of their way to make you feel welcome.

Plus, it's perfectly situated. Take the tube from Heathrow to the South Kensington station, and there you are, at the hotel, right in the middle of a vibrant, walkable neighborhood, just steps or a train from everything--pubs, shops, museums, theater, restaurants--LONDON, in all it's wonderful glory.

If you happen to be there on a Saturday morning, check out a real insider's treat: Her Majesty's Horse Guards, exercising the horses along the quiet streets, 7 am.

After years of staying in posh chains and disappointing boutiques, we finally found our home in London, thanks to a recommendation from a friend (thanks, Larry!). Check this out. You will NOT be disappointed.

Room Tip: All the rooms are different--this isn't a box hotel--so call to tell them what you might be look...
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  • Stayed March 2012, travelled on business
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Helpful?
2 Thank Pat E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reiser1
Level 3 Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 2 March 2012

The location is great and the staff very wonderful and attentive and the place is amazingly clean. The reception rooms on the ground floor are very stylish and have a ton of daily newspapers to read.

Unfortunately, the rooms are very small (not much bigger than the bed). I looked at the floorplan on the door and most other rooms looked about the same. But for London this is probably normal. In my particular room there was also the problem of a door-slamming neighbour which was more than annoying.

  • Stayed February 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Reiser1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Pelham

Property: The Pelham
Address: 15 Cromwell Place, London SW7 2LA, England
Region: United Kingdom > England > London > South Kensington
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites
Hotel Style:
#96 Business Hotel in London
#122 Luxury Hotel in London
#171 Family Hotel in London
#200 Romantic Hotel in London
Price Range (Based on Average Rates): €€€
Hotel Class:5 star — The Pelham 5*
Number of rooms: 52
Official Description (provided by the hotel):
The Pelham is a unique, stylish boutique hotel in the very heart of South Kensington. Each and every room has been individually designed by Kit Kemp, blending the enchantment of English style with modern colours and flair, The Pelham has been described as one of London's finest townhouse hotels. Our guests have the privilege of exclusive use of the wood paneled drawing room and library both with open fireplaces, business centre as well as our 24-hour fitness room. Kensington is awash with boutiques, bars and bistros not to mention our La Trattoria by Alfredo Russo that brings traditional, homely and honest Italian food. The Chef Alfredo Russo brings his zestful, inquisitive approach to life with his cuisine based on traditional Italian recipes, with an easy and casual ambience. Our stylish Event Suites can be transformed from a corporate meeting area into a glamorous space for private dining, drinks receptions, baby showers and afternoon teas. Minutes from the Victoria & Albert and Natural History Museums, Harrods, Hyde Park and The Royal Albert Hall, The Pelham really is the perfect foundation for your sophisticated stay in London. ... more   less 
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Also Known As:
Pelham Hotel London
The Pelham London

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