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All reviews cardinal suite signature suite fulham road south kensington restaurant downstairs romantic weekend quiet neighborhood the general manager afternoon tea continental breakfast a lovely stay single room luxury chelsea mirror basement heathrow
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Reviewed 11 July 2017

From the moment we checked in till we checked out, everything was perfect.
This Hotel has it all, the rooms were very stylish, they were also very comfortable,
the restaurant is proper 5 star, the food was really great, afterwards, we went down to the bar at the basement where there is live DJ, the bar is stylish and fun with great atmosphere, The service was the best part, from the beginning till the end.

Room Tip: Garden rooms were great, or high up.
  • Stayed: July 2017, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank jamal a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BlakesHotel, General Manager at Blakes Hotel, responded to this reviewResponded 12 July 2017

Dear Jamal
Thank you for taking the time to write this review, and thank you for spending some time with us at Blakes.
We have undergone many changes over the last few months, and it is wonderful to read how much our guests are enjoying the new Blakes.
We pride our self on our service, and the addition of the new restaurant and bar have been a big hit with our guests, you must come back and see us soon.
Kind Regards
Ian Telford
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 June 2017

Despite having taken a lot of time to select this hotel, I think we really missed something along the way.

From the start, we did not get the room we booked, despite a lot of back and forth with the reservation team by email. So, a bit of wasted effort on our part. Disappointing perhaps, but the room we got was still quite nice and more of less matched the photos provided for this room on their website.

After we settled in, we began to notice an odd and very erratic approach to service. For example, something which we found baffling was zero introduction by the staff to the various amenities on the property. Maybe we were welcomed by the 'B-Team' but we had go to their website to figure this out. On checking in they basically walk you up to your room and leave you to figure it out on you own.

One amenity we really did enjoy (after reading about it on the website of course) was the compact but inviting courtyard, which was a great place to enjoy a cocktail and chill. Service there was both attentive and helpful.

But the rest of the service was hit and miss - the laundry service approached near light speed, but our room wasn't always made up and we had to call to get our minibar replenished with water. Room service was prompt but we had to ask not once, but twice, to get the temperature of our initially stuffy room under control.

So would we go back? Probably not.

More than once we felt like residents of the hotel were second class citizens compared to patrons of the other undisclosed services. Compared to other properties in London we have stayed in, for the price point they really need to step up the service. Don't get me wrong; the staff are friendly, just not proactive.

At some point cool or funky simply isn't enough if you want happy, repeat customers. The only constructive advice I can offer them is to hire a real manager or hotelier to help shape the customer experience, especially within the context of a Starwood property.

Other than that, we wish them luck.

Room Tip: Choose a higher floor if you want to avoid noise from the reception / restaurant level.
  • Stayed: March 2017, travelled as a couple
    • Location
    • Cleanliness
    • Service
5  Thank Philip W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BlakesHotel, General Manager at Blakes Hotel, responded to this reviewResponded 5 July 2017

Dear Boh_1
I am so sorry you did not get the full Blakes experience, and you felt our team did not live up to your expectations.
We are a fairly new team at Blakes, and have made many changes, but it obvious to me we still have some way to go to ensure all guests leave Blakes with fond memories.
I will address all of your points with the team, to ensure the level of service we expect at Blakes is consistent no matter which team member is taking care of our guests. Thank you for taking the time to write this review, and brining it to our attention, we really do listen and learn from our guests feedback.
Kind Regards
Ian Telford
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2017

Along with another couple, my husband and I traveled to London at the end of April 2017 and stayed at the Blakes Hotel. We had let the assistant manager know that we would be arriving in the early morning after flying overnight from the U.S. and needed a place to freshen up and store our bags while we started a full day of sightseeing. Not only did Ian, the General Manager, assist us with our bags, but also provided us with a temporary space where we could have some privacy and use the facilities. He also made arrangements for us in the lovely hotel dining room where we enjoyed a delicious, relaxing breakfast. This hotel is a very unique place that is run by a group of talented and kind people. We all certainly look forward to our next opportunity to stay at Blakes!

  • Stayed: April 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Linda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BlakesHotel, General Manager at Blakes Hotel, responded to this reviewResponded 5 July 2017

Dear Linda
Thank you for telling the world about your experience at Blakes, we really feel we offer something quite special and different here.
We always try to accommodate our early arrival guests, especially after a long flight as we know how tiring travelling can be, I am so please I could personally help.
I hope you enjoyed the rest of your time in London, please consider Blakes your London home from now on.
Kind Regards
Ian Telford
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 June 2017

we stayed here for 5 nights... it was an awesome experience.. love the neighborhood and the hotel design and service. we'll definitely return again...
the concierge was super helpful in getting reservations for restaurants

Room Tip: try the breakfast and courtyard very nice and cozy
  • Stayed: June 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Rama N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BlakesHotel, General Manager at Blakes Hotel, responded to this reviewResponded 5 July 2017

Dear Rama
Thank you for taking the time to review Blakes.
I am so pleased you enjoyed your stay at our house in Chelsea and enjoyed your experience, you must come back and see us soon.
We pride ourselves on our service, especially our concierge who really do know what is hot in London and able to get you tables at some of London's best restaurants.
Let me know when you are next with us, so I can say hello and thank you in person.
Kind Regards
Ian Telford
General Manager

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Reviewed 19 June 2017

Stayed here a week and enjoyed it very much. The restaurant is very cozy and the food was perfect, you get a artichoke as a starter (yum yum). The staff are mostly Italian and extremely kind and attentive. Same for breakfast and the bar downstairs with live music.
Rooms are very nice and you get nice mint water in the evening. Someone is looking after all the details very carefully. Would highly recommend.

Room Tip: Make love to the receptionists
  • Stayed: June 2017, travelled on business
    • Location
    • Cleanliness
    • Service
Thank JoR1553
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BlakesHotel, Owner at Blakes Hotel, responded to this reviewResponded 20 June 2017

Dear Jo R,

I am delighted to hear your positive feedback following your recent stay with us, thank you for taking time to share it with us and other readers.

Here at Blakes, we pride ourselves in going the extra mile to deliver the best service we can and the attention to details is of utmost importance to us. It is, after all, the smallest details that make a difference and create lasting memories.

I am very pleased you enjoyed your stay and found our staff kind and attentive.

I hope to welcome you back to Blakes in the near future again.

Kind Regards,

Meir Abutbul
Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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