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“Truly an exceptional classy hotel”

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Jumeirah Carlton Tower
Ranked #161 of 1,077 Hotels in London
Certificate of Excellence
Reviewed 4 weeks ago

A great cheery welcome by the helpful doormen and an upgrade to an executive suite due to being a Jumeirah Gold Member, so we were very happy at the outset. Very good spacious suite and they brought a spare bed for my daughter as soon as we asked for it. Huge bed and good pillows. Great room service with a menu which you can browse and order through an in-room tablet. Very good food, fast, brought by professional polite staff, very good service all round. Good security downstairs and extremely polite and welcoming staff everywhere, even when you see them in the elevator.
Daniel the concierge was very professional and got us into Sumosan Twiga Restaurant, which even the concierge at my Centurion Amex didn’t manage to do!! The suite didn’t have the best views but hey, you can’t have it all. The view was good enough. An incredible English Breakfast with lots of choice was also free due to us being Jumeirah Gold members! I really cannot fault this hotel. I have stayed in a lot of hotels in London and the Jumeirah Carlton is without doubt one of the best when it comes to service and attention to detail. Examples: Artisan chocolate left in the room, Relaxing music on TV that you can also purchase at turndown. We will definitely be staying here again. The staff without doubt make this hotel exceptional from the experienced and helpful doormen, to the very accommodating concierge and everyone else. You can clearly see that the management of this hotel spend a lot of time training staff in providing exceptional service all-round and it truly shows. Well done Jumeirah Carlton. See you soon.

Room Tip: Executive Suite is very spacious.
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  • Stayed: November 2017, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank pdcasapian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JumeirahGroup, Manager at Jumeirah Carlton Tower, responded to this reviewResponded 2 weeks ago

Dear pdcasapian,

Thank you so very much for this excellent review. We are thrilled that your stay lived up to your expectations and thank you for taking the time to write such a detailed review. I am pleased Daniel was able to assist with the dinner reservation and that the service was appreciated.
Hopefully we'll be able to welcome you back soon
Festive Greetings
Paul Skinner
Director of Operations

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4 - 8 of 640 reviews

Reviewed 4 weeks ago via mobile

Easy location, but expensive food and drinks. Staff very friendly, professional and courteous. Hotel is easy walking distance to Knightsbridge and Harrods etc. for shopping and public transportation to rest of London.

Stayed: November 2017, travelled solo
Thank KBA1628
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JumeirahGroup, General Manager at Jumeirah Carlton Tower, responded to this reviewResponded 4 weeks ago

Dear KBA1628,

Thank you for taking the time to leave a review here on Tripdavisor. We are most grateful to hear about your thoughts and comments.
We hope to be able to welcome you back in the not too distant future.

My very best regards
Katie Benson
General Manager

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Reviewed 5 weeks ago

We live in London but wanted to have a night out in the town. The Jumeirah Carlton Tower had everything we wanted from great food, gym and local to everything. Big thanks to Giulia Pinto who took care of us as soon as we arrived and ensured our stay was special. Highly recommend this hotel and all Jumeirah Hotels. We travel often to Dubai and stay at Jumeirah Beach Hotel. Same standards carried out in all their Hotels. You will not be disappointed.

  • Stayed: October 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Anthony M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JumeirahGroup, General Manager at Jumeirah Carlton Tower, responded to this reviewResponded 4 weeks ago

Dear Anthony M,

Thank you for your lovely review and learning that you are so loyal to Jumeirah.
It is particularly great to read that Giulia left such a lasting impression and made your stay extra special. We at JCT all hope that you continue choosing Jumeirah when travelling to Dubai or indeed when another break is planned in London.

My very best regards
Katie Benson
General Manager

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Reviewed 30 October 2017

Superb location, great rooms, great breakfast and staff that really make a difference!
From the moment we checked into this hotel we were made to feel so welcome by everyone. One member of staff called Shawn was an absolute credit to the group and the hotel, so much so I wrote to the manager saying it was lovely to be able to write and thank a hotel for going that extra mile - what made it different and special was Shawn had remembered what we were doing with our weekend, what we had spoken about and made reference to our arrangements, showing that he really did take interest and it wasn’t just small talk making it so personal to us.

We love the Jumeirah Group anyway - but the staff at this hotel are an absolute credit to the Hotel and its brand and we would like to express our thanks - Customers are very quick to complain (sometimes fairly) but it is a pleasure to actually take time to write to compliment someone for a job well done - we will recommend and be coming back to stay with you.

  • Stayed: October 2017, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank Helen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JumeirahGroup, General Manager at Jumeirah Carlton Tower, responded to this reviewResponded 4 weeks ago

Dear Helen C,

Thank you for leaving such a positive review here on TripAdvisor. We are extremely pleased that Shaun was such a gem when dealing with you and I'd like to extend my thanks for writing to us also to share your comments and give all this praise. Shaun is extremely grateful and your comments are surely one of the reasons why he chose hotel industry.
Looking forward to hopefully welcoming you back soon.

My very best regards
Katie Benson
General Manager

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Reviewed 26 October 2017 via mobile

My partner took me here for my birthday. The whole experience from walking in the front door to checking out at the end of our 2 days was a complete delight. The staff couldn’t do enough to make the customer experience one to remember. They were friendly, courteous and nothing was too much trouble.
The staff also went the extra mile to make sure I had a birthday to remember. So thankyou for everything you did for us.

We had a fantastic room. Breakfast was out of this world and the spa and pool was fantastic. It really is 5 star opulent luxury from start to finish. I would heartedly recommend this hotel.
Such a lovely way to spend time right in the heart of London.

Stayed: October 2017, travelled as a couple
Thank Di20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JumeirahGroup, General Manager at Jumeirah Carlton Tower, responded to this reviewResponded 4 weeks ago

Dear Di20,

Thank you for taking the time to leave such a complimentary review here on Tripadvisor. We very much appreciate all the great feedback and are happy to have been able to contribute to your birthday celebrations.
We hope we are given the opportunity to welcome you back sometime soon.

My very best regards
Katie Benson
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Jumeirah Carlton Tower

Address: 2 Cadogan Place, London SW1X 9PY, England
Region: United Kingdom > England > London > Belgravia
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#36 Spa Hotel in London
#74 Business Hotel in London
#74 Family Hotel in London
#98 Romantic Hotel in London
#126 Luxury Hotel in London
Price Range: €318 - €755 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Jumeirah Carlton Tower 5*
Number of rooms: 216
Official Description (provided by the hotel):
A beacon of British style and sophistication, Jumeirah Carlton Tower is a renowned five star hotel in central London. Stay with us and enjoy stunning views of the London skyline, access to private gardens and tennis courts and one of London's most exclusive health clubs, The Peak Health Club & Spa. Located on Sloane Street in the heart of Knightsbridge, this luxury hotel is one of the best hotels in London and boasts 216 guest rooms including 58 suites. These include the exclusive Royal Suite, offering superb views across London, and spacious Executive Suites, ideal for business travellers. Home to The Peak Health Club & Spa, you can enjoy a relaxing spa treatment, invigorating workout in the gym or swim in our 20 metre indoor pool. Combined with a selection of restaurants and elegant bars, Jumeirah Carlton Tower is the ideal destination for your next London city break. ... more   less 
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Also Known As:
Jumeirah Carlton Tower Hotel London
Jumeirah Carlton Hotel
Jumeirah Carlton London
Jumeirah Carlton Tower London

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