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Reviews (755)
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117 - 122 of 755 reviews
Reviewed 10 November 2017 via mobile

Easy location, but expensive food and drinks. Staff very friendly, professional and courteous. Hotel is easy walking distance to Knightsbridge and Harrods etc. for shopping and public transportation to rest of London.

Stayed: November 2017, travelled solo
Thank Karim A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JumeirahGroup, General Manager at Jumeirah Carlton Tower, responded to this reviewResponded 11 November 2017

Dear KBA1628,

Thank you for taking the time to leave a review here on Tripdavisor. We are most grateful to hear about your thoughts and comments.
We hope to be able to welcome you back in the not too distant future.

My very best regards
Katie Benson
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 November 2017

We live in London but wanted to have a night out in the town. The Jumeirah Carlton Tower had everything we wanted from great food, gym and local to everything. Big thanks to Giulia Pinto who took care of us as soon as we arrived and ensured our stay was special. Highly recommend this hotel and all Jumeirah Hotels. We travel often to Dubai and stay at Jumeirah Beach Hotel. Same standards carried out in all their Hotels. You will not be disappointed.

  • Stayed: October 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Anthony M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JumeirahGroup, General Manager at Jumeirah Carlton Tower, responded to this reviewResponded 11 November 2017

Dear Anthony M,

Thank you for your lovely review and learning that you are so loyal to Jumeirah.
It is particularly great to read that Giulia left such a lasting impression and made your stay extra special. We at JCT all hope that you continue choosing Jumeirah when travelling to Dubai or indeed when another break is planned in London.

My very best regards
Katie Benson
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 October 2017

Superb location, great rooms, great breakfast and staff that really make a difference!
From the moment we checked into this hotel we were made to feel so welcome by everyone. One member of staff called Shawn was an absolute credit to the group and the hotel, so much so I wrote to the manager saying it was lovely to be able to write and thank a hotel for going that extra mile - what made it different and special was Shawn had remembered what we were doing with our weekend, what we had spoken about and made reference to our arrangements, showing that he really did take interest and it wasn’t just small talk making it so personal to us.

We love the Jumeirah Group anyway - but the staff at this hotel are an absolute credit to the Hotel and its brand and we would like to express our thanks - Customers are very quick to complain (sometimes fairly) but it is a pleasure to actually take time to write to compliment someone for a job well done - we will recommend and be coming back to stay with you.

  • Stayed: October 2017, travelled with friends
    • Rooms
    • Cleanliness
    • Service
Thank Helen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JumeirahGroup, General Manager at Jumeirah Carlton Tower, responded to this reviewResponded 11 November 2017

Dear Helen C,

Thank you for leaving such a positive review here on TripAdvisor. We are extremely pleased that Shaun was such a gem when dealing with you and I'd like to extend my thanks for writing to us also to share your comments and give all this praise. Shaun is extremely grateful and your comments are surely one of the reasons why he chose hotel industry.
Looking forward to hopefully welcoming you back soon.

My very best regards
Katie Benson
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 October 2017 via mobile

My partner took me here for my birthday. The whole experience from walking in the front door to checking out at the end of our 2 days was a complete delight. The staff couldn’t do enough to make the customer experience one to remember. They were friendly, courteous and nothing was too much trouble.
The staff also went the extra mile to make sure I had a birthday to remember. So thankyou for everything you did for us.

We had a fantastic room. Breakfast was out of this world and the spa and pool was fantastic. It really is 5 star opulent luxury from start to finish. I would heartedly recommend this hotel.
Such a lovely way to spend time right in the heart of London.

Stayed: October 2017, travelled as a couple
Thank Di20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JumeirahGroup, General Manager at Jumeirah Carlton Tower, responded to this reviewResponded 11 November 2017

Dear Di20,

Thank you for taking the time to leave such a complimentary review here on Tripadvisor. We very much appreciate all the great feedback and are happy to have been able to contribute to your birthday celebrations.
We hope we are given the opportunity to welcome you back sometime soon.

My very best regards
Katie Benson
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 October 2017

Having stayed at the Jumeirah Beach hotel in Dubai, I was not surprised at the high level of service at this hotel. Attention is paid to every detail (except a couple of the plants did look tired) and the customer service is excellent. Food at the restaurant is good and well presented.

Room Tip: Overlooking the garden and as high as possible (less noise from the ballroom)
  • Stayed: May 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank meena s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JumeirahGroup, General Manager at Jumeirah Carlton Tower, responded to this reviewResponded 25 October 2017

Dear Meena S,

Thank you ever so much for sharing your views about Jumeirah Carlton Tower here on Trip Advisor.

At Jumeirah we strive to provide our guests with a level of service that is both luxurious and consistent, so it is nice to know that you felt a similar sense as in Dubai.

In regards to your kind feedback on the planting, our floral team have since replanted our arrangements and I thank you for you feedback.

I truly hope we will have the pleasure of welcoming you back to the hotel in the very near future.

Kind regards,
Katie Benson
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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