I booked last minute, so wasn't expecting too much but was still disappointed.
The room I booked wasn't available so they upgraded me to an apartment, which sounded great until they told me it was in a different building and up 7 flights of stairs with no lift. When in the apartment, the living room/dining room/kitchen area was nice and had a great view, but everything else was clearly furnished to a budge (a very low one) rather than a standard. The most disappointing thing was the urine left un-flushed in BOTH bathrooms and the fact there was no maid service to clean and provide fresh towels and toiletries during my 2 night stay. I'm fairly sure that even 3 star hotels have to provide this to keep their star rating...
It's the first time I can remember not being asked how my stay was on check-out, which is a good thing because I would have given the receptionist an earful.
I stay in London (and the Lancaster Gate area) most weeks on business and have tried 90% of the hotels in the area. This one is left wanting.More