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Reviewed 27 July 2017 via mobile

The location was good, the staff were very friendly and welcoming. The room was okay, had better, had worse. The bed was comfy and the air con worked. Downside is that the bathroom is absolutely tiny and the shower wasn't mounted to the wall. But you get what you pay for and we slept well so nothing to really complain about.

Stayed: July 2017, travelled with friends
Thank Hannahhh4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 July 2017

Location was brilliant- close to underground and located in a lovely area. But the standard of then room we were given was ridiculous. Wifi didn't work because we were in the townhouse which wasn't our choice. Also the air con didn't work which was awful in the heat. We pointed this out to a cleaner who said she would tell reception to fix it which they didn't. Headboard of bed was broken side of mattress showing and disgusting, bathroom outdated and overall the room was tired and not a good quality at all. Tea & coffee wasn't replenished and bin wasn't emptied.

Room Tip: Do not let them put you in the townhouse!
  • Stayed: July 2017, travelled with friends
    • Value
    • Sleep Quality
    • Service
2  Thank Shona Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 July 2017

it is a really good location right by Hyde Park but there must be better hotels around rather than this one. Can't believe they wanted a £50 security deposit, for what?? I got placed in a tiny room on the ground floor at the back that had seen better days definitely hadn't been updated since the early 90's

  • Stayed: July 2017, travelled on business
    • Value
    • Location
    • Service
1  Thank Christopher G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 July 2017

The staff were pleasant but the overall experience was poor. We started in a room on the 6th floor that on entry had a strong odour and a firedoor between the bedroom and bathroom. We left the window wide open but by midnight headaches and nausea drove us to request another room. (Apparently new carpet, underlay and glue can have that affect but staff chose to use the room anyway) Unfortunately the lift doesn't go to 7th floor so it took several trips up very poor stairs to get resettled but we couldn't completely exit our room until we had retrieved our passports from the safe which at 1 am would not open. After waiting a further twenty minutes, a staff member came to open the safe but initially per protocol asked for identification first which of course was in the safe. Fortunately staff member saw the irony and opened it anyway. I would probably agree with their advertising 'There's no place like Commodore Hotel' but in a negative way and as for 'modern, stylish and chic' given our experience of the the two rooms we stayed in and the multiple level layout of the layout 6th & 7th this phrase is downright misleading. In addition be wary of 'Free high speed WiFi' -this is available for 1 appliance only otherwise there is a charge. This is definitely NOT a 4 star as advertised.

Room Tip: The best part of the hotel is the exterior -tiny lift -need to be best friends to use it.
  • Stayed: June 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
2  Thank Chris L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 July 2017 via mobile

I suppose the location is a positive. It is across from Hyde Park and convenient to tube stations , however I suspect most locations are near the tube . Also, surprisingly somehow no bugs were seen. London itself is great with too much to do!

We arrived July 4; our travel agent had our arrival date July 3rd , combined air and travel costs paid on total months ago.The front desk has us wait all day after overnight travel. The manager made us book the hotel privately and ask our travel agent for refund of the hotel booking. We waits in the lobby all day with no water and the manager just left is there.
Ok, so far so bad, it gets worse!
Shower didn't work, tv didn't work, roof and air conditioner leaked( some kind of weird European in room window type unit).No housekeeping, no room service. We stayed July 4- July 10.
Fair warning this hotel and management are criminally bad.

Stayed: July 2017, travelled with family
7  Thank Andrew N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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