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The Waldorf Hilton London
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Reviews (4,664)
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All reviewsthe executive loungecovent gardenafternoon teahomage restaurantthe theater districtdiamond membertheatre landwest endan upgradejunior suitetrafalgar squarestandard roomlovely roomfantastic locationstayed for one nightaldwychconcierge
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80 - 85 of 4,664 reviews
Reviewed 5 April 2018

We pre booked and had contact via email and phone as my daughter has allergies and medical needs. They catered to an incredible standard for her and worked one to one with us each day. She even had a gift and card by her bed feeling like a princess congratulating her on her dance. It was truly one of the best hotel experiences we have ever had. I even received an email when I arrived home to ensure we were happy and that she had success in her dance performance which was the reason behind our trip. You honestly wouldn’t be disappointed and the history of the hotel is truly magica. Thank you to all the staff at the Waldorf Hotel what a trip!!

  • Stayed: April 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank frankie580
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lonwaguest, General Manager at The Waldorf Hilton London, responded to this reviewResponded 10 April 2018

Dear frankie580,

Thank you for your review and rating. I am glad the team took extra special care of you and that your daughter felt very special. Your feedback has been shared with the team.

We look forward to welcoming you back soon.

Kind regards,

Guy Hilton
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2018

To be visited. Friendly staff. Ask for a room viewing Aldwich Circle to view India House special lighting at night. Few minutes by walk from theatres (we enjoyed Motown, to be recommended) and close to Covent garden. For joggers, great tracks close by Thames river.

  • Stayed: April 2018, travelled as a couple
    • Cleanliness
    • Service
Thank 187147John
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lonwaguest, General Manager at The Waldorf Hilton London, responded to this reviewResponded 10 April 2018

Dear 187147,

Thank you very much for you super review and rating - much appreciated! We are pleased you enjoyed your stay.

We look forward to welcoming you back soon.

Kind regards,

Guy Hilton
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 April 2018

The entire staff in every area of the hotel was very pleasant , professional and always willing to provide assistance and recomendations. My family and me are lookikng to go back as soon as possible. An especial annd grateful thanks to Mary from the breakfast staff. She was the most amazing person from all staff!!! Thanks to everybody to make our trip so special!!!!

  • Stayed: March 2018, travelled with family
    • Value
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1  Thank Paula P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lonwaguest, General Manager at The Waldorf Hilton London, responded to this reviewResponded 10 April 2018

Dear Paula P,

Thank you very much for your super review and rating. Thank you also for highlighting Mary in the restaurant. This has been shared with her.

We look forward to welcoming you back soon.

Kind regards,
Guy Hilton
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2018

This hotel was amazing. Comfy beds. Great staff. I mistakenly booked the wrong room on a busy weekend. They changed my room, quickly and easily. Closed to everything including tube stations and bus stops. Breakfast was amazing, too.

  • Stayed: March 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank tljackson65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lonwaguest, General Manager at The Waldorf Hilton London, responded to this reviewResponded 10 April 2018

Dear tljackson65,

Thank you very much for you super review and rating. We look forward to welcoming you back soon.

Kind regards,

Guy Hilton
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 April 2018

I am frequently in London, and often choose the Waldorf Hilton for its proximity to the West End and the London School of Economics, where I have business. My recent stay at the Waldorf was as good as I expected. Nice executive room (a little wear and tear, but still large, well-furnished, clean and pretty). I am a fan of the executive lounge, which serves both breakfast and afternoon tea, although on this visit we used the Homage restaurant for breakfast. All the care and service you expect from a lovely and capable big city hotel.

  • Stayed: March 2018, travelled on business
    • Rooms
    • Cleanliness
    • Service
Thank Barb1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
lonwaguest, General Manager at The Waldorf Hilton London, responded to this reviewResponded 10 April 2018

Dear Barb1976,

Thank you very much for your super review and rating - much appreciated! We look forward to welcoming you back soon.

Kind regards,
Guy Hilton
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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