This hotel was booked by our firm's travel agent, so mercifully, I was spared having to pay for this myself, especially as they charge a rate of approximately GBP160 / night.
I stayed here on business for two nights in April 2012. Room was small and dirty - piles of dust in the corner, mould developing on walls. The bathrooms are tiny, I have travelled on car ferries with larger bathrooms. In addition to this the bathroom had mould in abundance, a significant amount of decay around the window frames and pieces of trim missing.
All of this, whilst not ideal was just about tolerable as I was only spending two nights there and was not planning on spending any time in the hotel other than to sleep. On the first night the fire alarm was sounded at 0400am causing me to wake up and begin to think about leaving the room. No explanation, let alone apology, was made for this in the morning. Food was average, but no better - brake bros standard - think work canteen standard. Upon leaving the hotel no thanks was offered for my custom, merely a statement that "my room was paid for" - with, I might, no word of a thank you.
Substandard, yet complacent with it. If you love dirty, tired hotels, with mediocre food and impolite staff with random fire alarms where you can invent new alternatives to penicillin in the bathroom and pay 160 pounds for the privilege then this is the place for you. Otherwise steer clear.
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- Also Known As:
- Best Western London
- London Best Western
- Best Western Burns Hotel Kensington London