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The Cavendish London
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Reviews (4,251)
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Reviewed 2 March 2012

We had a long weekend in the Cavendish Hotel, and found our room to be the best we have come across so far in the UK. Everything was modern, clean and very comfortable, and the staff couldn't have been more helpful at all times. Breakfast was delicious, and the location of the hotel meant that we were able to access all our favourite places on foot or within a few minutes' taxi ride. Can't rate this hotel high enough.

  • Stayed: February 2012, travelled with friends
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Thank Eileen B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NeilDBraude, Manager at The Cavendish London, responded to this reviewResponded 9 March 2012

Thank you very much for your excellent review. It means a lot to me and the team to hear that you think we are the best hotel in the UK that you have stayed at.

I look forward to welcoming you back on your next visit to the capital.

Best regards

Neil
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 March 2012

Stayed at the Cavendish in May - beautiful hotel - very modern, clean, beds were really comfortable -great location for shopping, restaurants and easy access to all sights - very safe area - would highly recommend this hotel!

  • Stayed: May 2011, travelled as a couple
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1  Thank StephS3624
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 February 2012

Excellent service, comfortable sleeping, next to all attractions. Very good prices. Will recommend to everyone.

  • Stayed: December 2011, travelled with family
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Thank ElizavetaCyprus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NeilDBraude, Manager at The Cavendish London, responded to this reviewResponded 9 March 2012

Thank you very much for your excellent review. I am delighted that you had such a good stay and found the service excellent. I know that the team will be thrilled to hear that.

Best regards

Neil

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Reviewed 28 February 2012

We were styling in this hotel for a few days in the end of February 2012. Generally a very good hotel in an excellent tourist location, but with very small rooms.

+++
+ Located close to everything you may need as a tourist. Shopping, theatres, tourist sttractions, restaurant are just a few steps away
+ clean hotel and rooms with new furniture
+ friendly staff and helpful concierge service
+ good quality breakfast
+ wifi
+ free use of iMacs business center

- - -
- the rooms are very, very, very small for the price (payd appr. $600 for a superior room per day).
- sewage is no good. We've stayed in two rooms and water doesn't go away fast. The problem seems to be evident for the whole hotel
- please someone clean the keyboards on the iMacs

  • Stayed: February 2012
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1  Thank DmitryV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NeilDBraude, Manager at The Cavendish London, responded to this reviewResponded 9 March 2012

Thank you very much for your review and mentioning our excellent location. I have spoken with our maintenance team who are going around the whole hotel and checking all the plumbing to ensure that we do not have any blocked drains.

I hope that we can welcome you back to The Cavendish London on your next visit to London.

Best regards

Neil
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 February 2012

Stayed 1 night for a weekend in February and we choosed the Cavendish based on TA's reviews and the location of the hotel. It's within minutes of Green Park tube station, Piccadilly Circus and St James's Park for a nice walk.
In fact the hotel is near everything. And we like very much Fortnum&Mason store which is next door if you want to buy tea.

Hotel is a large building (like tower) and was nicely decorated.
The staff is very polite and nice. Service is attentive from check-in to the check-out, even with the help for the luggages to the taxi.

We had booked an Executive King room and it was room #811 with a nice city view. Hotel is non-smoking and this is perfect to us. Room was big with a sofa and a all the modern amenities you would expect from a 4*hotel in London. The bathroom was large with separate shower and bath. But it wasn't very clean so I suggest to improve the cleaning of the bathroom. Turn down service in the evening very nice.
King bed was comfy.
Nespresso coffee machine in-room was a plus.

Noise was due at night because of a night club situated in Jermyn St so people were shouting in the Street at Club's closing time. Windows are not soundproofed against this...And the walls of the rooms were thin too (you could hear next door watching TV or discussing)...So the sleep wasn't perfect.
Another complain is no free wifi in the room. I would have appreciate that even I could use the free computers in the lobby.
We didn't eat there as there are so many options in the aera.
All in all, a very nice hotel with a high price (£199 + VAT) and some issues. We might go back if the price is right.
Ask for a high floor room with view.

Room Tip: Ask for a high floor room, with Big Ben view
  • Stayed: February 2012, travelled as a couple
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2  Thank SwissAirTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NeilDBraude, Manager at The Cavendish London, responded to this reviewResponded 9 March 2012

Thank you very much for your review. I am delighted that you liked the location and that the staff were friendly and professional. We pride ourselves in our cleanliness and I can only apologies that this did not live up to your expectation and I have already spoken to my Executive Housekeeper about this.

Regarding the noise at the nightclub that you experienced I have personally addressed this issue with them to ensure they do everything to ensure their guests leave quietly.

I hope that we can welcome you back on your next visit to London.

Best regards

Neil
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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