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Reviewed 19 April 2018

The welcome is extremely polite gentle and very warm
Refreshment is offered to you
Check in is simple and swift
The rooms are just the right temperature and clean - I had a fantastic sleep mattress is excellent
Bar and restaurant available

Room Tip: Affordable car park just opposite the hotel and right by Marble Arch by underground you 5 or 10 min away for any destination
Stayed: April 2018, travelled as a couple
Thank bkika2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerMontcalm, General Manager at The Montcalm London Marble Arch, responded to this reviewResponded 31 May 2018

Dear bkika2018,

Thank you for choosing the Montcalm as your London hotel of choice.

I am so delighted to read that you had such an amazing welcome at check in and the room temperature and cleanliness was so excellent. It is wonderful to know that you had such a good night’s sleep, and that you found the bar and restaurant to be so enjoyable.

We hope to have the opportunity to welcome you back and thank you once again for your wonderful feedback.

Kind Regards,

Ankur B
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 April 2018

even I didn't had a room with an excellent view to the outside, but it was excellent, quite and relaxing specially after a long working days and you arrive to your hotel and find it cleanest and all as you will expected. Any of the facilities problem or obstacles the hotel staff will solve it promptly.

Room Tip: Just select the room you need and the staff will meet your needs.
  • Stayed: April 2018, travelled on business
    • Value
    • Rooms
    • Service
Thank captainjanahi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerMontcalm, General Manager at The Montcalm London Marble Arch, responded to this reviewResponded 23 April 2018

Dear captainjanahi,

Thank you for taking the time to share your feedback following recent stay at The Montcalm Marble Arch Hotel.

It makes me so happy to see how enjoyable your stay with us was, from the excellent view outside, to the excellent service and facilities. It is also great to know that you found the cleanliness and food provided, to be excellent.

We look forward to welcoming you back in the not too distant future.

Thank you once again,

Ankur b
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 April 2018

Our second at the Montcalm after enjoying it so much last time, we visited for a special occasion and were unexpectedly upgraded and treated a number lovely extras in the room. We felt very spoilt. We had an evening meal at the hotel restaurant, Hankies, where the food and service was exceptional.
Overall, the service and friendliness of the Montcalm staff made our lovely weekend even better. We will be returning, thank you again.

Room Tip: They’re all lovely
Stayed: April 2018, travelled as a couple
Thank Jon K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerMontcalm, General Manager at The Montcalm London Marble Arch, responded to this reviewResponded 23 April 2018

Dear Jon K,

I am delighted to read that you have thoroughly enjoyed your stay at The Montcalm!

It is great to hear that you found your stay to be so wonderful, and that the team did a nice job recognising your special occasion and arranged special extras to enhance your experience. Thank you also for highlighting how excellent the food and service at Hankies Restaurant was. I have shared your comments with all the team, who are absolutely delighted with the news.

On behalf of the team we thank you for your kind words and look forward to welcoming you back soon.

Kind Regards,

Ankur B
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 April 2018 via mobile

The reception, reservation, SPA staff and the staff at Hankies (including the chefs who cook fantastic food) made our stay a memorable occasion. Thanks for your attentiveness and attention to detail which made this birthday amazing.

Stayed: April 2018, travelled with family
Thank Curtis W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerMontcalm, General Manager at The Montcalm London Marble Arch, responded to this reviewResponded 23 April 2018

Dear Curtis,

Thank you for taking the time to share your feedback following your birthday stay at The Montcalm Marble Arch Hotel.

I am so pleased to see that you found the reception, reservation, spa team to provide a wonderful service. As well as the fantastic food you experienced at Hankies. Thank you also for highlighting how attentive the team are with their attention to detail and that they were able to make your birthday such a wonderful one.

We hope to have the opportunity to welcome you back in the not too distant future.

Thank you once again,

Ankur b
General Manager

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Reviewed 16 April 2018

the facilities, room and the staff at the Montcalm are great - every need that I had was exceptionally well taken care of, and the staff took the initiative to ensure that I had the best experience possible when staying there with them.

  • Stayed: April 2018, travelled with friends
    • Value
    • Sleep Quality
    • Service
Thank gracekeys311
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ManagerMontcalm, General Manager at The Montcalm London Marble Arch, responded to this reviewResponded 23 April 2018

Dear gracekeys311,

We are so pleased to learn of how much you enjoyed your recent stay with us at The Montcalm Marble Arch.

I am very happy to see that the staff, took such great care of you, to ensure your experience was such a wonderful one. Whether is for business or for pleasure, I hope it won’t be too long before we have the chance to welcome you back soon.

Thank you once again.

Ankur b
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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