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Pullman London St Pancras Hotel
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Reviews (4,648)
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2,809
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21 - 26 of 4,648 reviews
Reviewed 2 weeks ago

Lovely hotel near to Kings Cross Station. Room was very comfortable and spacious. Loved the shower as it was large with a good size shower head. Handy fridge too. Hardly noticed any traffic noise, even though on a main road. Staff very pleasant and helpful. Room was ready before time which was a real plus.

  • Stayed: March 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Pamgraham1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Meggan G, Manager at Pullman London St Pancras Hotel, responded to this reviewResponded 2 weeks ago

Dear Pamgraham1,

Thank you so much for taking the time to provide our team with such exceptional feedback!
We are so delighted to read of your great experience and look forward to the opportunity to welcome you back to our home again in the near future.
Until then, wishing you safest of travels.

Warm regards,
Meggan Gardner
Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago via mobile

We've just got back from 5 lovely nights there.
Excellent location.
Excellent hotel.
Best comfortable and modern rooms Best view. And most important - Excellent staff which will make you feel home and welcome.
Thank you dear Gladys for making us feel so good there.
Your welcoming smile and caring atitude will always be remembered
All the staff had been great to us.
Loved our stay. We will definitely come back.
THANK YOU Thank you Thank you

Stayed: April 2018, travelled with family
Thank Michal B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Meggan G, Manager at Pullman London St Pancras Hotel, responded to this reviewResponded 2 weeks ago

What a touching review Michal! A huge Thank you, thank you, thank you!!
Not only have you made Glady's day with a personal mention, you have provided our team with such inspiration and joy in reading such comments about one of our valued guests recent stay!
I certainly am proud to work with such a team of passionate hospitality individuals and it heartwarming to read that our team made your #feelwelcome and at home.
Until then time Michal, safest of travels and best wishes from the entire team!

Warm regards,
Meggan Gardner
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 weeks ago

Friendly staff on reception on arrival. Given room key quite quickly. Room was a fair size and was clean and very comfortable. Nespresso machine was a nice touch. The only down side for me was the lack of a bath but I appreciate this is personal choice. Although the room overlooked Euston Road the soundproofing was excellent and heard no noise.
I ate in the restaurant and the food was very good and the service was impeccable.
Breakfast was also very good with a wide and varied choice and the hot food was cooked to perfection.
Checkout very efficient although got slightly confused with the number of invoices!
Staff to mention for being very helpful and friendly were Davide in the restaurant and Marie on reception.
I only knocked the 1 star off due to the lack of a bath in the room

  • Stayed: April 2018, travelled solo
    • Location
    • Cleanliness
    • Service
Thank christophersawyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Meggan G, Manager at Pullman London St Pancras Hotel, responded to this reviewResponded 2 weeks ago

Dear christophersawyer,

It is such a delight to read of your enjoyable stay with us, especially when two of our passionate team members are mentioned personally.
Davide, our Restaurant Manager and Marie, one of our Welcome Superstars are so proud to have been mentioned personally and to have left a lasting impression with you.
For your next visit, we do actually offer rooms with a bath, however only 6 out of 312 so a request is required well in advance.
Hope to get the 5 star experience on your next stay! Until then, wishing you only the best of future travels.

Warm regards,
Meggan Gardner
Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

Stayed here for one night as part of a weekend break. Hotel is very close to st pancreas and Euston so was perfect for getting around. Rooms well decorated, clean and shower was great. Lovely bar and restaurant area.

Stayed: March 2018, travelled as a couple
Thank ChantellaD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Meggan G, Manager at Pullman London St Pancras Hotel, responded to this reviewResponded 2 weeks ago

Dear ChantellaD,

We are so thrilled to read of your enjoyable stay with us!
We look forward to the opportunity to welcome you back to our home again in the near future.

Warm regards,
Meggan Gardner
Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 weeks ago via mobile

I stayed on 26 March to be close to Kings Cross train station. It was walking distance from station and super close to several nice restaurants and pubs. I was received very nicely and the girl checking me in actually upgraded me to a room that the view was to die for. 14th floor, the bed was super comfy, the bathroom so nicely appointed, it even had a tv watching area. Two large screen tv’s and mini bar.

Stayed: March 2018, travelled on business
Thank Roberto R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Meggan G, Manager at Pullman London St Pancras Hotel, responded to this reviewResponded 3 weeks ago

Dear Roberto,

What a brilliant review! Thank you so much for sharing your enjoyable experience with our passionate team and our great Trip Advisor community.
We look forward to the opportunity to welcome you back to our home again in the near future. Until then, safest of travels.

Warm regards,
Meggan Gardner
Guest Experience Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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