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“Not bad considering the price!”

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Novotel London Waterloo
Ranked #325 of 1,068 Hotels in London
Certificate of Excellence
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Not bad considering the price!”
Reviewed 9 February 2012

Rooms are a bit dated but clean. Drainage easily solved by removing plugs! Not anywhere near Waterloo but a nice walk along the river and location isn't bad for the price. The staff were friendly and the food both in the bar and restaurant and at breakfast were excellent. I will stay here again. For the money this is good value.

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Suzylou76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelWaterloo, General Manager at Novotel London Waterloo, responded to this review, 15 February 2012
Thank you for taking the time to share your experience on Tripadvisor. I was glad to read you will stay with us again on your next visit to London. Your comments with regards to the staff will be a great motivation for our team. With regards to our menu I can inform you that this is renewed every 3 months. I hope you will enjoy our next menu just as much.

Kind regards,

Sheila Mitchell
General Manager
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2,876 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (190)
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English first
Paris, France
Level 5 Contributor
72 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed 6 February 2012

on the plus side :
- great view over Lambeth Palace and big Ben
- standard Novotel room, which means large space and good bathroom according to London satandards at least (usually poor !)
- rather good price, especially if you can catch one of their offers on Novotel web site

On the negative :
- poor restaurant (named "elements"), both in terms of location into the hotel and food offer. We went to the buffet dinner on a Friday night. Looked liked the USSR in the 80' : cold food, no choice ... and no guest by the way !
- poor service. The satff was very junior and unable to help as they tried to "stick to the rules". for example one of them tried to charge me 10 pounds to lend me an electrical adaptator. Another one did not want me to sign the bill and insisted on an immediate payment as "no account was open under my room n°", though I was a guest at the hotel.
- tube station far away (10 - 15 mn walk). Well, that can be considered as excellent for your health ...
- one lift out of order for more than 24 hours on saturday and sunday. Welle guess what, it took at least 10 mn to go down and up for breakfast. I assumed they would have a 24-hour service contract to maintain the lift
- no free wifi ... and indecent paying options (15 pounds a day !)

All together the place could be given a better mark if some of the minus below were quickly reviewed. this hotel rates below the expectation of a regualr guest of Novotel.

  • Stayed February 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LGSLGS007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelWaterloo, General Manager at Novotel London Waterloo, responded to this review, 15 February 2012
Thank you your detailed review following your recent stay with us. I was glad to see you stayed with us before and decided to return again. Your feedback about the restaurant has been shared with our Food and Beverage Manager who will address these issues with the team. With regards to the adaptor I can inform you that the £10 is a deposit only and will be returned at the end of your stay. The nearest tube station to the hotel is indeed Lambeth North however bus connections to many areas in London are available next to the hotel. I hope you will consider staying with us again in the future and look forward to welcoming you back.

Kind regards,

Sheila Mitchell
General Manager
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yorkshire
Level 3 Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 6 February 2012

Clean spacious room 5th floor had view of big Ben London eye and post office tower. Close to tube. Near to west minster. Extensive choice of breakfast. Friendly staff. I would definitely stay again

  • Stayed February 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank kazaYorkshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelWaterloo, General Manager at Novotel London Waterloo, responded to this review, 13 February 2012
Thank you for your positive comments about your recent stay with us in Novotel London Waterloo. I was glad to read you will choose this hotel again when visiting London in the future.

Kind regards,

Sheila Mitchell
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leeds England
Level 4 Contributor
42 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 4 February 2012

Stayed for three nights on a work trip booked by the company.
The location is good for central London but around 15 - 20 mins walk to the nearest tube ( Vauxhall or Lambeth North)
The room was spacious and the bathroom had both a shower and bath. There is a separate toilet
The tv had a lead to connect my iPod which was a nice touch and enabled me to play music in the room and also the shower
A big minus was no free wi-fi which is standard in the majority of hotels. Luckily the phone signal was ok but it prevented me calling my daughter on FaceTime which I would have liked
The bed felt like an army camp bed and when I looked under it I found it was a contraption that folded against the wall presumably to aid cleaning. Not at all comfortable
The worst aspect of the room was the heating / air conditioning which I had to leave off due to the noise. It rattled even when switched off but was just bearable. The mini bar fridge was also noisy
The breakfast was good and the staff very friendly
I had a bar meal twice both very late at night. One meal was fine but on the other occasion I had ordered a dessert which failed to arrive after almost an hour. My colleagues three course in the mean time and I gave up and went to bed . I was assured it arrived sometime later and they found it delicious
The hotel overall is ok and the staff tried their best but after 3 nights of little sleep I needed a holiday
Would much rather stay at one of the Park Plazas nearby for similar money.

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mince963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelWaterloo, General Manager at Novotel London Waterloo, responded to this review, 13 February 2012
Thank you for taking the time to give such detailed feedback about your recent stay with us. I was glad to read you enjoyed our rooms and the location of the hotel. With regards to the internet I can inform you that this is available for free on one of the computers in the lobby or when booking an Executive room. Your comments about the Dinner have been shared with our Food and Beverage Manager who will address this issue with the team. On your next stay with us please inform our Reception team about the noise in the room so we can take action immediately to resolve the issue and make your stay more comfortable. I hope we will be able to welcome you back to our hotel again in the future and provide you with a hassle free experience.

Kind regards,

Sheila Mitchell
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Novotel London Waterloo

Property: Novotel London Waterloo
Address: 113 Lambeth Road, London SE1 7LS, England
Phone Number:
Region: United Kingdom > England > London
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#219 Family Hotel in London
#234 Luxury Hotel in London
#318 Romantic Hotel in London
#327 Business Hotel in London
Price Range (Based on Average Rates): €€
Hotel Class:4 star — Novotel London Waterloo 4*
Number of rooms: 187
Official Description (provided by the hotel):
Just one step away from the River Thames, Big Ben, the Houses of Parliament and minutes away from the London Eye. Enjoy a fantastic stay in our spacious air-conditioned bedrooms, with an exceptionally comfortable Queen size bed, en-suite facilities, LCD TV, large desk and a laptop size safe. Some rooms offer amazing views of the London skyline. Be tempted by our varied buffet breakfast and our tasty international cuisine served in our Elements Restaurant. Sit back and relax with a cocktail in our Elements Bar. Up to 2 children (under 16 years) can stay free (with breakfast) when sharing a room with adults. Access to kid’s play corner, an Xbox console, Vauxhall City Farm and other family friendly activities mins away. Unwind in our In Balance Fitness and Wellbeing centre, complementary for our guests. Convenient links to the heart of the city within walking distance to underground stations, bus stops and city rental bikes. On site paying car park. ... more   less 
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Also Known As:
Novotel London Waterloo Hotel London
Accor London Waterloo
London Novotel Waterloo

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