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Reviewed 8 April 2018 via mobile

For the record, this TripAdvisor account will review dog-friendly establishments only!

We stayed at COMO Metropolitan Park Lane for an overnight stay and we were blown away! The suite we had was huge and was effortlessly chic and minimalist. From the moment we checked in we felt completely at home.

The Met Bar was THE hottest place for a period in the 1990s and is now a lovely bar to enjoy a bottle of wine with complimentary nibbles. The service was fantastic.

Breakfast was fantastic and served in the serene white room. Great service and a very extensive menu of options.

During our stay, the staff could not do enough for us and it is one of the most dog-friendly luxury hotels in London. Highly recommended and we cannot wait to return!

Date of stay: January 2018
Trip type: Travelled with family
1  Thank ChelseaPug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atin K, Manager at COMO Metropolitan London, responded to this reviewResponded 9 May 2018

Dear ChelseaPug,

I am delighted to hear how highly you valued your experience with us and that you enjoyed your room. I am also very pleased indeed that you enjoyed the service you received from the team. It is the staff that often leave the longest impression on our guests and so it is fantastic that you felt that they really made a difference for you.

Your recommendation is very much appreciated and we look forward to welcoming you back to COMO Metropolitan London in the near future.

Warm regards,
Atin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 March 2018 via mobile

Stayed in the hotel just one night The hotel have charged me for the room twice 250£х2. After long conversations with reception they apologized and promised to return one payment. But instead they again trying to charge me for absolutely new amount in 46,50 £ whole the day today. I checked out from the hotel today morning. I didn't take anything from the room, neither from minibar, never was in the spa of the hotel, never in the bar of the hotel. So really don't understand what is going on. The hotel is situating far away from main shopping streets, but close to parks. I won't recommend to stay in it at all. And be aware with the credit card! They use it after the customer check out!!!

Date of stay: March 2018
Trip type: Travelled solo
1  Thank Kostromina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 March 2018 via mobile

They go out of their way to make your stay the best possible one! James (the manager) is perfect: - kind, nice sense of humour and interested in providing you with the best experience! We highly recommend this hotel!

Date of stay: March 2018
Trip type: Travelled as a couple
Thank marinalibe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atin K, Manager at COMO Metropolitan London, responded to this reviewResponded 19 March 2018

Dear marinalibe,

Thank you very much for choosing to stay with us on your recent visit to London and for taking the time to give us your feedback. It is terrific to hear how highly you valued your experience with us as well the service you received from the team especially James. It will give me great pleasure to share your kind comments with all of the team, as it is the staff at our hotel that truly make the difference and we are very lucky to have such a great team working with us.

Your recommendation is very much appreciated and we look forward to welcoming you back to COMO Metropolitan London in the near future.

Kind regards,
Atin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 March 2018

A++++ customer service. Amazing hospitality. Great location. Staff was very helpful. We came on a special occasion and they treated us very well. Stayed for two separate legs and they stored bags for us in the interim. Would definitely return.

Date of stay: March 2018
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Service
Thank hendrx81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atin K, Manager at COMO Metropolitan London, responded to this reviewResponded 19 March 2018

Dear hendrx81,

I am delighted to hear how highly you valued your experience with us and that you enjoyed your room and our location. I am also very pleased indeed that you enjoyed the service you received from the team and we were able to enhance your special occasion. It is the staff that often leave the longest impression on our guests and so it is fantastic that you felt that they really made a difference for you.

Your recommendation is very much appreciated and we look forward to welcoming you back to COMO Metropolitan London in the near future.

Warm regards,
Atin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 March 2018

Stayed in Como Metropolitan for 3 nights, room was quiet, and was still well maintained but already dated compared to other London hotels. Service was very good, and the menu had options for very healthy juices, salads, et al. Food prices can be high. The spa was good but again the spa rooms need updating. The therapist quality is better at Four Seasons next door. Nobu being at the doorstep is a plus.

Room tip: Ask for a room overlooking the back of the hotel.
Date of stay: February 2018
  • Trip type: Travelled solo
    • Rooms
    • Cleanliness
    • Service
Thank Alicia V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atin K, Manager at COMO Metropolitan London, responded to this reviewResponded 19 March 2018

Dear Alicia V,

Thank you very much for choosing to stay with us on your recent visit to London and for taking the time to give us your feedback.I was very pleased to read that you enjoyed your stay and that you liked our healthy menu and we appreciate your feedback regarding the quality of our spa treatments.

Your recommendation is very much appreciated and we look forward to welcoming you back to COMO Metropolitan London in the
near future.

Kind regards,
Atin

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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