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Reviewed 8 October 2017

Perfect location. Both Mayfair and Knightsbridge in a walking distance. Green Park and Hyde Park - 2 minutes walk. Nice rooms and amenities. Good SPA. Beautiful bar, there is a collection of very rare vintage cognacs, starting from French Revolution and Pre-phylloxera.

  • Stayed: September 2017, travelled with friends
    • Value
    • Cleanliness
    • Service
1  Thank sergeykI6312UN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LanesboroughTeam, Managing Director at The Lanesborough, responded to this reviewResponded 12 October 2017

Dear sergetk16312UN,
Thank you very much for your wonderful review.
I am delighted you enjoyed your time at the hotel and could appreciate the Library Bar for it's intimate setting and wide selection of drinks on offer.
Our Spa, recently opened, is a unique addition to the hotel and it's facilities really do stand out from the rest.
We hope to welcome you back to the hotel in the near future.

Kind regards,

Geoffrey A. Gelardi
Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 October 2017

We dropped in on the off chance that we'd have afternoon tea but the tea room was understandably busy. So we popped downstairs to see the Bada collection instead. Objects and art of exceptions quality were on sale, being viewed by a steady flow of browsers. The neoclassical building is so beautiful. I remember when it was St George's Hospital and its much improved!

  • Stayed: October 2017, travelled with friends
    • Cleanliness
    • Service
1  Thank Gakeitse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LanesboroughTeam, Managing Director at The Lanesborough, responded to this reviewResponded 12 October 2017

Dear Gakeitse,
Thank you very much for your kind review.
I am delighted you had the chance to browse the very special BADA exhibition, we were pleased to host the event.
We hope to welcome you back to experience Afternoon Tea once and for all in the not too distant future.

Kind regards,

Geoffrey A. Gelardi
Managing Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 October 2017 via mobile

The Lanesborough lives up to international standards in all aspects: the overall property and location, the rooms, food, service, you name it.
As part of an investor roadshow we had booked several rooms for a large presentation, reception and smaller group meetings. All of them superb.

Stayed: September 2017, travelled on business
1  Thank Tobias2402
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LanesboroughTeam, Managing Director at The Lanesborough, responded to this reviewResponded 6 October 2017

Dear Tobias2402

I am delighted that The Lanesborough appears to have exceeded your expectations and I very much look forward to you welcoming you and your colleagues back in the near future. Thank you for taking the time to share your kind review.

Kind regards,

Geoffrey A. Gelardi
Managing Director

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Reviewed 24 September 2017 via mobile

Exquisite accommodations, restaurants and facilities. The staff is simply phenomenal and addresses your every need. Room service is a real treat and the butler service becomes a necessary extravagance ! Can't wait to be back - great library area for tea or business meetings.

Stayed: May 2017, travelled on business
1  Thank Kimbo991
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LanesboroughTeam, Managing Director at The Lanesborough, responded to this reviewResponded 28 September 2017

Dear Kimbo991,
Thank you so much for your wonderful review.
I am pleased you had such an enjoyable stay. We pride ourselves in providing exceptional service and it delights us to do it.
The Library Bar offers a welcoming, vibrant yet relaxing atmosphere. It really is a special place where you can while away the hours, whether that's seeing to business or for pleasure.
We hope to see you back again in the near future.

Kind regards,

Geoffrey A. Gelardi
Managing Director

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Reviewed 20 September 2017

This hotel is amazing. We used a lot of points to stay here, but it was well worth it. The service was simply incredible. We felt so pampered and the butlers would address any need or issue, no matter how small, with prompt and diligent service -- even for our 2 am room service (we were jet-lagged).

When we ordered some hot water, it came with a full tray of related items including lemon and honey. It went way beyond what you would expect, and this was the case for just about everything at this hotel.

The decor was a recently-remodeled old-world style which combined the best of the both worlds for me and my wife. My wife loves older style and I like more modern hotels, but we were both very pleased with how the Lanesborough pulled it off.

We were treated like royalty and absolutely loved our time at this hotel. If you find a way to stay here (it's not the cheapest hotel) you're in for a real treat.

  • Stayed: September 2017, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
2  Thank Matthew S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LanesboroughTeam, Managing Director at The Lanesborough, responded to this reviewResponded 28 September 2017

Dear Matthew S,
Thank you so much for taking the time to review not only the hotel but Celeste too and in such detail.
I am delighted your stay was so memorable. Our Butler team work tirelessly to ensure that guests' every need are seen to in a quick and discreet manner and they take such a pride in doing it as well.
The renovation, after years in the planning and works has really created a new life into the hotel and I am pleased you were so taken with the decor.
I do hope to welcome you back in the not too distant future.

Kind regards,

Geoffrey A. Gelardi
Managing Director

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