Beautiful hotel at St. James Place. Staff is extremely accommodating, the rooms are pretty, comfortable beds, and very clean. Ned Holder in guest relations contacted us before our stay offering his assistant for anything we required for our stay and welcomed us in person when we arrived. Charlie, their doorman, is a gem! If you want suggestions for interesting things to do and see, Charlie is your man! He gave us the best recommendations along with directions and interesting points of interest along the way. The hotel has its own pub, "The American Bar" which is both historic and lovely; you'll find a beautiful and classic interior along with outdoor tables in their pretty courtyard. This hotel was perfect for our first trip to London!