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“Excellent yet a hidden little treasure. ”

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Park Grand London Paddington
Ranked #351 of 1,077 Hotels in London
Certificate of Excellence
Reviewed 14 October 2017 via mobile

There's a room to suit anyone in this hotel both single and double. There are all the usual room essentials including hairdryer, Wi-Fi, safe mini-bar etc. The staff are excellent and extremely helpful and courteous. So with a 15 minute train journey to Paddington and 5mins walk from the station this is a worthwhile option.

Stayed: October 2017, travelled on business
1  Thank Pat H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PGHotelManagement, Guest Relations Manager at Park Grand London Paddington, responded to this reviewResponded 15 October 2017

Dear Pat H,
Thank you very much for your candid review of your recent stay at Park Grand London Paddington. We are delighted to read that you found the hotel experience to be great and very much appreciate you mentioning our fantastic team. Providing our guests with the best possible hospitality and service has always been our mission. It would be such a pleasure to personally welcome you back to our hotel and provide the customer service you deserve.

Kind regards,
Andrea Rico

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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38 - 42 of 2,882 reviews

Reviewed 12 October 2017

Reading some of the less positive reviews, I really didn't know what to expect. My daughter and I planned to stay for five nights so when we checked in I told the front desk staff member that if we were not pleased we might not stay more than one night. We were totally satisfied with our room and stayed the entire five nights. The hotel is a little quirky as far as the layout goes. Our room was on a lower level and a little dark but we were only there to sleep basically so that was not a problem. There were sufficient outlets, the TV was fine, the beds were satisfactory. The bathroom is small but large enough. The only thing we were not wild about was the "wet room" concept in the bathroom. The whole floor gets wet but the tiles do dry pretty quickly. We would have preferred a normal shower. We purchased the traditional English breakfast and were not disappointed. A great beginning to our days. The wait staff was friendly and efficient. We would recommend this hotel.

  • Stayed: September 2017, travelled with friends
    • Location
    • Sleep Quality
    • Service
Thank KansasJudyK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PGHotelManagement, Guest Relations Manager at Park Grand London Paddington, responded to this reviewResponded 15 October 2017

Dear KansasJudyK,

Thank you very much for your candid review of your recent stay at Park Grand London Paddington. We are delighted to read the kind words you address to our reception staff, they were only too glad to be of help. We are also happy to know that you enjoyed the breakfast and the room was up to your standards. We are sorry to hear that the bathroom did not suit your needs. We value your comments about aspects of the room that need updating, as we strive to improve with each and every stay. It would be such a pleasure to personally welcome you back to our hotel and provide the customer service you deserve.

Kind regards,
Andrea Rico

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 October 2017

We upgraded to a Club room. It was quite spacious, great bath room. BUT IN THE BASEMENt. We requested another but told none available. Unable to open the windows, very very stuffy. We were told no fans, we were told they would adjust the A/C, never happened. Very claustrophobic.
The room was quiet and the staff VERY pleasant.
So so breakfast, crowded small dining room. Bar food really pretty bad.

Room Tip: Avoid the basement
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  • Stayed: October 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Cynthia S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PGHotelManagement, Guest Relations Manager at Park Grand London Paddington, responded to this reviewResponded 15 October 2017

Dear Cynthia S,

Thank you for sharing your travel experience at Park Grand London Paddington. We appreciate your valuable feedback as it helps us identify the areas which we need to focus on to improve the experience of our valuable guests. We are very pleased with the kind words addressed to our reception team which is always ready to respond to all your needs and requirements. We will definitely leave a note in our system to make sure we are able to allocate a room on a higher floor next time. We value your comments on the aspects of our service in need of improvement, we are ready to become better for you. It would be our pleasure to welcome you in our hotel.

Kind regards,
Andrea Rico

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 October 2017

A pleasant experience in a hidden jewel we had during our short trip to London. Even if we did not have many expectations from this 4-star hotel they definitely exceeded it and we would certainly come back and recommend to our family and friends as the best boutique in London. The location is perfect just walking minutes to Hyde Park and Paddington, the rooms and clean and you have all that you need for few days. However, the key element who made our stay to be memorable was certainly their amazing staff. Special thanks for Gabriela and her daily genuine smile who was always attentive and could not help us with more recommendations and information.
All in all, thank you for our experience and keep on providing the same excellent service!

  • Stayed: October 2017, travelled with family
    • Value
    • Sleep Quality
    • Service
Thank Elizabethbeth162
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PGHotelManagement, Guest Relations Manager at Park Grand London Paddington, responded to this reviewResponded 15 October 2017

Dear Elizabethbeth162,

We would like to thank you for spearing your time to leave the feedback on your stay at Park Grand London Paddington. We are thrilled to read your comment featuring our reception team. Our staff is happy to be there for you to ensure that you enjoy your stay to its fullest. We would love to welcome you back and make your stay more rewarding.

Kind regards,
Andrea Rico

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 October 2017

We stayed for a week and think we would return if we came back to London. It is well situated close to 2 tube lines with plenty of restaurants nearby. The young lady at the desk named Veronica was lovely, helpful and warm and made us feel so welcome.
We unfortunately only discovered the under bed drawers on our 5th day so we didn't use them and the room was crowded by our suitcases. The closet is ridiculous and can only hang 2 or 3 items. There is no counter space in the shower room and no microwave in the room at all.
The area is very quiet which was great. There were always men hanging around outside the front door who would block the sidewalk which I didn't like.
Do not waste your money on their breakfast! If you walk toward Paddington there are loads of little restaurants offering a much better breakfast for less than half price.

Room Tip: Would not book smaller than club room
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  • Stayed: October 2017, travelled as a couple
    • Location
    • Rooms
    • Service
Thank 47Coco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PGHotelManagement, Guest Relations Manager at Park Grand London Paddington, responded to this reviewResponded 11 October 2017

Dear 47Coco,
Thank you for sharing the feedback from your stay. We highly appreciate your kind words about our staff member. We value your comments about aspects of the room that need updating, as we strive to improve with each and every stay. It would be such a pleasure to personally welcome you back to our hotel and provide the customer service you deserve.

Kind regards,
Andrea Rico

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Park Grand London Paddington

Address: 1 Queens Gardens | Bayswater, London W2 3BA, England
Phone Number:
Region: United Kingdom > England > London
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#222 Business Hotel in London
#246 Luxury Hotel in London
#346 Romantic Hotel in London
Price Range: €93 - €269 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Park Grand London Paddington 4*
Number of rooms: 157
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Also Known As:
Park Grand London Paddington Hotel London

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