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“Perfectly situated”

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Park Grand London Paddington
Ranked #342 of 1,069 Hotels in London
Certificate of Excellence
Liverpool, United Kingdom
1 review
“Perfectly situated”
Reviewed 18 June 2012

Stayed June 2012 for a weekend break. This is in an excellent location in the nearly centre of London, easy to get to everywhere we wanted. The staff were very friendly and helpful (recommending somewhere to eat, making reservations for us etc). It was quite expensive the night we stayed but most places were fully booked due to events in the city and so considering the excellent location, it was still reasonable value and so many places to eat and drink locally this is pretty convenient (plus you can have deliveries to the hotel from local outlets)

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ronnie G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PGHotelManagement, Manager at Park Grand London Paddington, responded to this review, 20 June 2012
Dear Guest,

Thank you very much for taking out your valuable time for writing comment with regards to your stay with us. It encourages us to improve and strive for the best service to all our guests.

I have shared your valuable feedback with my team members. We hope that you will visit us soon and give us the chance once again to serve you in near future.

regards
Nitish Bhatt
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Plymouth
1 review
Reviewed 18 June 2012

stayed here with my boyfriend who had never been to london before and it was such a good choice i think. the rooms where quite small but had everything we needed, staff where really friendly and was in an ideal location, quite quiet but close to central and was so easy to get around. loving the hire bikes stand (Borris Johnsons idea apparently) that where only just up the road so didnt have to use tubes much..was much less stressful! would reccoment to anyone :)

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bethany_RosePlymouth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PGHotelManagement, Manager at Park Grand London Paddington, responded to this review, 20 June 2012
Dear Guest,

Thank you very much for taking out your valuable time for writing comment with regards to your stay with us. It encourages us to improve and strive for the best service to all our guests.

I have shared your valuable feedback with my team members. We hope that you will visit us soon and give us the chance once again to serve you in near future.

regards
Nitish Bhatt
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Halifax NS
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 17 June 2012

I stayed here three nights in June while on business in the West End of London. The hotel is conveniently located to Bakerloo, Circle, and District lines at a short walk from Paddington Station (where the heathrow Express arrives after a 15 minute run from the airport - in fact we in just over an hour after we landed using Heathrow Express we were at the hotel) The Central line is also just a short walk south to Lancaster Gate station. We bought off-peak day passes on the Tube for £7 and were fine with the required leave after 9:30 am and don't come back until after 7 pm.

The hotel itself is very nice and friendly. The complementary umbrellas were a nice (and needed) touch for one of the days we were there. The location is good transportation wise, as well as a wealth of restaurants - particularly back to the Paddington Station area. But there was also a very nice local pub just around the corner from the hotel with lots of different kinds of real ale and a wonderful local feel. The beer at £3.10 for a pint has to be one of the great bargains of London - it translates into a pint (500 ml) of very high quality beer for under $5.

The only drawback was the room itself - it was small - but this is endemic to London. Very little closet space and the bathroom had a drain in the floor so the unseparated shower had a place for the water to go. Having said that, the bed was very comfortable and the finishes were all lovely. If you don't expect to spend much time in the room except to sleep, it is just fine - and that's what I found it to be. There are bigger rooms if needs be, but i went for the smaller one because eating out and dropping by the pub seemed to be better options than staying in my room!

  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dbcameron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PGHotelManagement, Manager at Park Grand London Paddington, responded to this review, 18 June 2012
Dear Guest,

Thank you very much for taking out your valuable time for writing comment with regards to your stay with us. It encourages us to improve and strive for the best service to all our guests.

I have shared your valuable feedback with my team members. We hope that you will visit us soon and give us the chance once again to serve you in near future.

regards
Nitish Bhatt
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Surrey
Level 3 Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 15 June 2012

We booked this hotel via late rooms and so got a reasonable discount. However got to the hotel and they told us they had a maintenance issue and would have to move us. I'd already read another review where this had happened and asked them to show us a picture of the room in the other hotel. I'd already discounted the other hotel when looking originally and so refused the move. The receptionist spoke to the manager and agreed to let us stay and said they would move someone else. We were then sent to a basement room which was miniscule and definitely not a double delux we'd paid for and tiny with double patio style door windows which were completely obscured by frosted glass. It was really claustrophobic and the beds were single. Reception said they would zip the mattresses together and that the room was bigger than a double delux. What a joke! I demanded to see a double delux if our room was bigger as I knew this was a practical impossibility unless a double delux only had bunk beds in it! I insisted it was not a double delux and demanded a room change. By the time we'd walked back to reception they had another room ready for us which was, I have to say, lovely and what we should have been given in the beginning. Something is clearly going on at this hotel. We are clearly not the first to have been asked to move and they clearly had at least two rooms for us so there were no maintenance issues preventing us from staying there. The hotel room we finally got was lovely and every spare inch of space was well used. It was spotlessly clean and everything looked to have had a new refurb. The breakfast was great and the staff polite and helpful. I'm not quite sure why they are attempting to move customers to a lesser hotel but it will back fire on them if they're not careful and it's a shame because they will lose repeat business. We wouldn't go back now on principle. The yanks wouldn't stand for this kind of treatment and we shouldn't either.

Room Tip: Look carefully at the picture of the room you're booking on the website and don't accept any...
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  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank CathyanneSurrey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wales
Level 4 Contributor
35 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 15 June 2012

I stayed here for one night en-route between Edinburgh and Washington DC.

First I'll start with the negative points:

There was no fresh fruit as promised when booking on their website (not a big problem, as I probably wouldn't have eaten it!)
The hotel is about a 10 to 15 minute walk from Paddington, so don't expect it to be right on the door step.
The room was nice, but smelled a bit too strongly of fresh paint.

But other than that, it was a great hotel. Very clean, efficient and friendly staff, very good value for money for central London, good breakfast, and free internet.

So other than a few very minor issues, this was a great stay!

  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Welsh--reviewer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PGHotelManagement, Manager at Park Grand London Paddington, responded to this review, 18 June 2012
Dear Guest,

Thank you very much for taking out your valuable time for writing comment with regards to your stay with us. It encourages us to improve and strive for the best service to all our guests.

I have shared your valuable feedback with my team members. We hope that you will visit us soon and give us the chance once again to serve you in near future.

regards
Nitish Bhatt
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Park Grand London Paddington

Property: Park Grand London Paddington
Address: 1 Queens Gardens | Bayswater, London W2 3BA, England
Phone Number:
Region: United Kingdom > England > London
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#222 Business Hotel in London
#245 Luxury Hotel in London
#258 Family Hotel in London
#347 Romantic Hotel in London
Price Range (Based on Average Rates): €€
Hotel Class:4 star — Park Grand London Paddington 4*
Number of rooms: 158
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Also Known As:
Park Grand London Paddington Hotel London

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