I found the room to be updated, but with major signs of wear (burns on curtains, scratches and scuffs over the walls). Over all, nice design and fairly comfortable. The heated floor in the bathroom was a big bonus. The desk setup has multiple outlets, but none of them could accomodate my macbook's standard laptop charger, which was very annoying.
The hotel advertises wifi, but I could not access it in my room. I called down, spoke with the manager, and she sent someone up who told me oh well. This was very disappointing, as they didn't even try to resolve my complaint or move me to a different room. I never would have booked there if I knew wifi would be an issue.
Also called down to request a wake up call which was never made. When I asked the front desk about this the next morning, they didn't even apologize. Their response: oh, that's odd.
So while the value is good for the area, and the room decently comfortable, the hotel has far subpar service and care, and that's a deal breaker for me.
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- Also Known As:
- Park Grand London Paddington Hotel London