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All reviews afternoon tea beauty and the beast old brompton road queens gate beautiful hotel the natural history museum victoria and albert museum turn down service nespresso machine superior room lounge area tube station the location is perfect rooms are small few minutes walk concierge harrods
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Reviewed 5 weeks ago

This was our 5th trip to London, and I wanted a Kensington hotel, specifically one within easy walking distance to the South Kensington Underground station (which serves the District and Circle lines, and the Piccadilly lines, which together get you pretty much everywhere you need to go). The Kensington Hotel is a 5-minute walk to the station, along a street lined with restaurants. The Hotel also is about a 10-minute walk from the Natural History Museum, the Victoria & Albert Museum, and the Brompton Oratory (if you want to attend Mass). The Hotel is an elegant accommodation, with exceptionally friendly and helpful staff. Our room was small but very comfortable. The bathroom was somewhat tight, particularly the shower, but, again sufficient. (The low water pressure and soft water made rinsing clean a challenge, but this is a problem not unique to this London hotel.) The Hotel restaurant has excellent food. Any wine on the list can be ordered by the glass (for 25% of the bottle price). The bar is very nicely appointed, with the best bourbon selection I found on our 12-day trip to England. Definitely recommend this hotel.

  • Stayed: October 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank aflynn33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Georgiana P, Manager at The Kensington, responded to this reviewResponded 4 weeks ago

Dear aflynn33,

Thank you for choosing The Kensington for your 5th trip to London.

It gives me great pleasure to read you enjoyed your stay particularly the convenient location close to Victoria and Albert Museum and Natural History Museum as well as the elegant rooms, excellent food and selection of high end wines that can be ordered by the glass.
Thank you for your recommendation to our future guests and look forward to welcome you back next time you travel to London.

Warm regards,

Georgiana Pusnava-Duffy
OPerations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 weeks ago

We stayed at the Kensington last week for four nights and were delighted by it all-around. It is perfected situated with charming and plentiful restaurants and shops abounding. It is a quick walk to the Metro stop and onward toward Knightsbridge area. The V & A are very nearby, too.
The hotel staff was consistently kind, gracious and helpful in every way. It was very busy but this did not deter from the peaceful ambience nor the service. The common areas are attractively British with many cozy spots to take tea, cocktails or a meal. The rooms were well furnished, very comfortable, quiet and had excellent bedding and lighting. Likewise,the bathrooms, while small, were very well equipped and had excellent showers. There was a decided generosity to the whole establishment. I would definitely recommend and return myself.

  • Stayed: October 2018, travelled with friends
    • Location
    • Rooms
    • Service
2  Thank motley1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Georgiana P, Manager at The Kensington, responded to this reviewResponded 4 weeks ago

Dear motley1,

Thank you for your review.

We are delighted to read you experienced a most enjoyable stay at The Kensington with highlights including the excellent location, close to South Kensington underground station and the V*A museum, the comfortable room and kind and gracious hotel staff.

We thank you for your recommendation to our future guests and look forward to welcome you back in a not to distant future.

Warm regards,

Georgiana Pusnava-Duffy
Operations Manager

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Reviewed 12 October 2018

This is like what Doyle Hotels used to be like. You can see the influence if you look carefully at their attention to detail. The staff are very friendly , helpful and courteous. I have no hesitation in recommending the hotel.

  • Stayed: October 2018, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank PatrickjosephL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Georgiana P, Manager at The Kensington, responded to this reviewResponded 4 weeks ago

Dear PatrickjosephL,

Thank you for your review.

We are thrilled to read you enjoyed your stay particularly the attention to detail and friendly and courteous service delivered by our Proud ambassadors.

We thank you for your recommendation and look forward to welcome you back on many future occasions.

Warm regards,

Georgiana Pusnava-Duffy
Operations Manager

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Reviewed 11 October 2018

Lovely hotel near South Kensington tube station. Room was small but well appointed, staff was great and the common sitting and dining areas on the 1st floor were charming, comfortable & very British! Food was very good too.

Stayed: September 2018
1  Thank kathleen c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Georgiana P, Manager at The Kensington, responded to this reviewResponded 4 weeks ago

Dear kathleen c,

Thank you for taking the time to review your stay at The Kensington.

I am delighted to read you experience a most enjoyable stay with highlights including the location close to South Kensington tube station, the delicious food and great staff.

We thank you for your recommendation and look forward to welcome you back in a not too distant future.

Warm regards,

Georgiana Pusnava-Duffy
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 October 2018

The hotel’s townhouse architecture fits wonderfully into the surrounding residential area. It’s a pleasant walk to Kensington Palace, Hyde Park, the “Albertopolis” museum district and upscale shopping. The hotel’s surrounding South Kensington neighborhood offers hidden charms and amenities in all directions, especially in the Holland Park area.

With two exceptions, the staff was warm, welcoming, helpful and professional from the moment our taxi arrived at the hotel. Special kudos to the front desk, concierge, and bowler-hatted doorman. Somewhat the opposite was the maître d’ who reigned over the breakfast service. He seemed overly pretentious at times, sometimes to the point of haughtiness – perhaps not the best personality for a high-profile, customer-service position within the hotel. Also, we faced ongoing issues with housekeeping’s failure to keep us supplied with basic bath linens.

The food and drink elements of The Kensington were excellent. Breakfast options were plentiful. The surroundings were peaceful. Service was attentive. The sedate, wood-paneled bar has to be one of the coziest in London. The elegant, sumptuous afternoon tea is an experience not to be missed.

The interior design of the hotel was stylish and beautifully maintained. We knew in advance that our accommodations, a so-called “superior” room with a queen-sized bed, would be smaller than rooms in most American hotels. Make no mistake, though, this room and bathroom were cramped for two people. I do not recommend it for a multi-day stay.

  • Stayed: September 2018, travelled as a couple
    • Location
    • Rooms
    • Service
Thank trammlrz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Georgiana P, Manager at The Kensington, responded to this reviewResponded 4 weeks ago

Dear trammlrz,

Thank you for your review.

We are delighted to read you enjoyed several aspects of your stay particularly the excellent location close to Kensington Palace and Hyde Park, welcoming service delivered by our front desk and concierge as well as the elegant and sumptuous afternoon tea experience.

I was disappointed to read that your interaction with our breakfast maître's d was not satisfactory. It comes as a surprise since most of our guests praise the warm and hospitable service our maître's d team deliver. I raised your concern with our Breakfast Manager who will address this.

I noted your comment related to the size of the room and wanted to advise we have five different room categories available at The Kensington allowing us to find the perfect room to meet any guests needs. Please contact us directly prior to your next stay with us and we will ensure we allocate you in a room more suitable for your needs.

Once again thank you for your review and we look forward to your next visit.

Warm regards,

Georgiana Pusnava-Duffy
Operations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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