This was our second stay and if anything was even better than the first. Many reviewers have commented on the front desk staff and I echo all the positive comments about them - really friendly, helpful and knowledgeable - they even remembered my partner's Christian name when I arrived seperately three hours after she had checked in! It was so nice to be a name rather than just a room number!
The chap apologised that the lift was out of order, offered help with bags etc (we were on the first floor and only had an overnight bag so it wasn't a problem to use the stairs) and then provided us with a voucher for free breakfasts for each of us. What a superb way of dealing with the situation!
The rooms are simply beautiful, ultra modern and superbly furnished, yes they are on the small side but they have everything you could need with a comfortable sofa to watch the huge tv. As for the bathroom, just superb with a wonderful power shower with plenty of "power"!
Good bar food in the lively bistro in the evening and the breakfast was top quality - freshly squeezed juice rather than the bland cardboard concentrate on offer in so many places. Friendly, attentive staff - one of the bar staff was clearing tables as we left in the evening but took time to smile, thank us and bid us goodnight. That sadly happens so rarely.
One tiny niggle - the bathroom was cold (the towel rail is too small to heat the room and the towels) and the fan didn't shut off so we couldn't leave the door open to let warmth from the bedroom warm it overnight. But that's a bit nit-picking, overall this place is brilliant.
- Official Description (provided by the hotel):
- Upon entering Tripadvisor Certificate of Excellence 2014 winner Hotel Indigo London-Paddington you feel an immediate shift away from the hectic pace of business travel. Enjoy the quiet luxury and individuality of this chic, London boutique hotel moments from Paddington Station. Hotel Indigo London-Paddington benefits from the central Paddington location which is a tourist hub and a home to many business headquarters. This boutique hotel is adjacent to Paddington Station from where the Heathrow Express leaves every 15 minutes and takes the same time to reach the airport. Preferred equally by business executives and leisure guests, the Hotel Indigo London-Paddington is close to Oxford Street shops and Selfridge's, beautiful Hyde Park and Notting Hill areas. It is easy to reach the City, West End theatres or the famous galleries and museums from Paddington Station. ... more less
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- Also Known As:
- Hotel Indigo London Paddington