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“Felt unwanted and food quality average”

Pizza Express - St. Martins Lane
Ranked #12,138 of 23,677 Restaurants in London
Price range: US$13 - US$40
Cuisines: Italian, Pizza
More restaurant details
Restaurant details
Dining options: Reservations, Takeout
Neighbourhood: Covent Garden
Description: Bright and modern, Pizza Express St Martin's Lane offers an exciting reinvention of Italian classics. A vibrant menu includes wholesome Romana-style pizzas with adventurous topping combinations, as well as fresh salads, an impressive range behind the bar and aromatic coffee blends. Family-friendly Pizza Express gives kids the chance to design their own pizzas.
Reviewed 8 September 2017

Surprisingly, we found this branch to be empty bar two tables when we called on a Tuesday afternoon and were promptly seated - round the corner at the back of the restaurant where we could not be seen - out of sight, out of mind? We felt pushed out of the way and were not given an option to sit elsewhere despite numerous tables being available!

From a service point of view with the staff nothing could be faulted and this was no less than expected. The food, however, never hit the heights of other branches of Pizza Express we have been to. Due to a food allergy one of our party asked for one item to be left off a starter of tomato/mozzarella salad. When it arrived, we were faced with an uncut mozzarella ball and what appeared to be half a punnet of cherry tomatoes cut in half and then all thrown into a bowl. Dough balls were as expected but at least one serving was all still stuck together and semi burnt.

Most chose a pizza main course and all were lukewarm or bordering cold - such a shame - they reminded us of partially cooked frozen pizza - definitely not the usual standard - it almost smacked of us being given an inferior option as we had a Pizza Express voucher! Canneloni was great however - lets be fair, it's not all a complaint!

We felt rushed so ate up and left dissapointed (food only not the staff). Feedback has already been given to Pizza Express who acknowledged our evidence (we took pics and sent them in) just depicted the food as "sad". What a shame.

We won't let this stop us enjoying Pizza Express again and am sure this is not the usual standard this branch operates at in such a busy area of London.

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Thank Chris J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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7 - 11 of 196 reviews

Reviewed 8 September 2017

Quite a wide range of food, but if you have a cut-price voucher, be very careful to read the small print, as there are lots of exclusions.
Unless you have children yourself, don't try going there in school holidays, it's extremely noisy. If you do have children, it is very friendly and helpful at catering for them.

Thank Andrea P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 August 2017 via mobile

We ate here on a Monday lunchtime in the school holidays although most people dining were not with school age children. Great food as always but just not enough staff to cope with the restaurant, which was full and queues out of the door. Thankfully I had made a reservation. I could only count two waiting staff, which made for a longer than normal visit. We also got brought the wrong bill at the end of our meal, which caused some messing about with our Tesco vouchers when we were in a rush to get out to catch our train. Great location for the theatres and Covent Garden though. Just make sure you book a table.

Thank HolidayCaro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 August 2017

Looked forward to a pre show meal ,ordered the garlic bread and pizza and waited for the 2 lattes.they arrived cold and waiter brought 2 more only slighter warmer.ate than he bread and the pizza arrived COLD ,cut 3 slices but could not eat them.Waiter took it away we were expecting another one,Oh no they warmed it he remains up so now it was warm but the crust was hard.No apology given exc.Very dissapointed with it all.

    • Value
    • Service
    • Food
Thank Brian P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 August 2017 via mobile

Been to many pizza express branches. The food is consistently good. The kids menu options were good too.

1  Thank Al3alawi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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