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Reviewed 16 April 2019

Great location for our visit, close car park with reasonable charges. Friendly and polite staff, clean spacious room with river view and quiet overnight. Thoroughly enjoyable stay and would definitely go back.

Room tip: River view on 8th floor was very quiet
Date of stay: April 2019
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank Velvet v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PullmanLiverpool, General Manager at Pullman Liverpool, responded to this reviewResponded 17 April 2019

Thank you for your feed back that is valuable to us and much appreciated

We hope to welcome you back on your next visit to Liverpool

kind regards

Neil Brailsford
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 April 2019

Lovely friendly hotel, with a very high standard of services, the room was lovely and the view over the mersey spectacular.

Room was of a high standard and facilities great , lovely shower and bathroom
really comfortable bed and quiet room

Date of stay: April 2019
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
Thank marynick2804
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PullmanLiverpool, General Manager at Pullman Liverpool, responded to this reviewResponded 17 April 2019

Dear marynick2804

Delighted you enjoyed your stay and the amazing views we have the privilege of being able to offer

We hope to see you again soon

kind regards

Neil Brailsford
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 April 2019

We stayed for one night in April to watch football and sample Liverpool's famed bars and restaurants - well what a delight the hotel was!

Hotel rates had skyrocketed on Grand National weekend, however the Pullman offered exceptional rates on the Sunday that met all our needs.

We arrived before the room was ready - no matter as the team quickly and efficiently handled the spare baggage. The reception desk had a rather temporary, uncomfortable feel to it - the hotel could benefit from having a proper desk for a more welcoming introduction for travellers.

The room was outstandingly clean and luxurious, huge bed, lovely bathroom of a great size, and plenty of storage. You even get a free water in the minibar - doesn't happen everywhere!

One minor comment on the bathroom - we were provided with one large bath towel between the two of us, a second towel would've been perfect as we ended up towel sharing. Not a huge issue but one of us (usually me!) was drying ourselves with a damp towel!

Didn't eat in the restaurant but the reviews are excellent - we preferred to dine out.

It took around 10-15 minutes to walk to Liverpool One, and even less time to get anywhere meaningful - is a very pleasant walk down by the marina too. We waited 10 minutes for an Uber and had two drivers cancel, so it doesn't appear to be the most convenient location for uber pickups!

The value for money was as high as anywhere else we've stayed in the UK - I'm not sure how long Pullman will continue to maintain their prices at budget level, but for as long as they do I firmly believe this is the best you'll get in Liverpool.

A truly exceptional, worry-free stay.

Date of stay: April 2019
  • Trip type: Travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank C3413OGjimmyd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PullmanLiverpool, General Manager at Pullman Liverpool, responded to this reviewResponded 16 April 2019

Thank you for taking the time to review your stay - delighted to read you had a great experience

We hope to have the pleasure of welcoming you back soon

kind regards

Neil Brailsford
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 April 2019

Great location, nice short walk to town. All the staff were friendly and the customer service first class. Thinking about Wheelers, my mouth is watering.The views over the river amazing. Quiet, beautifully appointed, luxurious room. Just made a reservation for our next visit. I'm happy to give The Pullman a great review but worried when word gets out we'll have to plan months in advance.

Date of stay: March 2019
  • Trip type: Travelled as a couple
    • Value
    • Cleanliness
    • Service
Thank ann h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PullmanLiverpool, General Manager at Pullman Liverpool, responded to this reviewResponded 16 April 2019

Annie

thank you for your kind words which are greatly appreciated

Please remember to sign up to Le Club - the Accor loyalty programme to ensure you get exclusive offers and discounts - the team can help you do this on your next stay

kind regards

Neil Brailsford
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 April 2019 via mobile

Third stay in this hotel when in Liverpool and it continues to exceed expectations. Room was on the 2nd floor and very spacious and comfortable, all the staff were really welcoming from check-in to the bar to check out will definitely return when in the area

Date of stay: March 2019
Trip type: Travelled as a couple
Thank kgutteridge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PullmanLiverpool, General Manager at Pullman Liverpool, responded to this reviewResponded 16 April 2019

Dear kgutteridge

Thank you for your review it is always a pleasure to read such great comments.

We really appreciate your loyalty to the hotel and please remember to sign up to the Accor loyalty programme to ensure you get exclusive offers and discounts.

We hope to welcome you back for your fourth stay very soon.

kind regards

Neil Brailsford
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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