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“Thanks for a great stay!”
Review of 62 Castle Street

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62 Castle Street
Ranked #55 of 100 Hotels in Liverpool
Certificate of Excellence
Reviewed 13 January 2015 via mobile

We did a road trip up to Scotland and on our return we stayed in this wonderful boutique hotel! We were only meant to stay one night but as it was so nice we opted for another nights stay! All of the staff were really lovely and accommodating as was our stay. There was no outside noise (as we were expecting) and the bed was lovely and comfortable!
The only downside is the parking which was abit of a mission but there is parking outside and we managed to park the car outside and load up. I would highly recommend this hotel to anyone that is looking for a quick break and a good shop! It's central, blink and you miss it hotel but absolutely lovely and really close to all of the bars and shops! We will recommend it to everyone and we will be returning soon!

Stayed: January 2015, travelled as a couple
Thank SavvyTraveller131
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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249 - 253 of 800 reviews

Reviewed 5 January 2015

Got an email the day of arrival stating the room had been cancelled on NYE due to card declining baring in mind it said we could pay when we arrived (as we have ALWAYS done). Ring up to sort this mess out and the woman on reception tells us if the woman they have ringing back doesn't want the room we can have it again OUR ROOM.....so we waited NO PHONE CALL BACK only for us to ring back and be told you can have it if you pay now over the phone so we declined. Needless to say after reading the reviews I am glad we didn't get to stay. DONT RECOMMEND use elsewhere...we found another last minute hotel to stay in thank god!

  • Stayed: December 2014, travelled as a couple
    • Service
2  Thank NatalieJCollett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Castle62, General Manager at 62 Castle Street, responded to this reviewResponded 12 January 2015

Dear NatalieJCollett - thank you for your recent posting with regards to your booking at 62 Castle St for NYE. Firstly you failed to mention that you were sent an email 2 days prior to your arrival informing you that the card you had guaranteed the booking with was to be charged on the day of your arrival, however if you wished us to charge another card please contact us. There was no response from you. With NYE being fully booked and as we had a waiting list we could not afford as a business to have guests book rooms and guarantee these with cards that decline. As you had not responded to the prestay email and then your card had declined, we could not take the chance that you would turn up at the hotel and pay for your room, therefore you were contacted again, it was this email you choose to respond to. I am very sorry that you didn't get to stay with us here at 62 Castle St, however as a small hotel with a wait list for premium, nights it is paramount that we fill our rooms with paying guests so we can ultimately pay our own bills.

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Reviewed 1 January 2015

Stayed for 2 nights, great location and lovely large room. Separate seating area and table and chairs. Handy for San Carlos opposite where we were meeting friends and near shops and dock area etc.

Room was freezing as only radiator was covered by large mirror. We managed to move it to one side to let some heat out! Coffee/ tea making in dark corner with no light and not properly replenished. Bought my own milk following day. 3 tiny bottles of shampoo/ shower gel, bit stingy.
Couldn't fill kettle at sink as tap too low.
Staff barely spoke or acknowledged us each time we came through reception, when checked out just good bye, no asking if we had enjoyed stay etc. Don't expect staff to be fawning over us but some interaction would be good .wi fi very poor in room
With few changes thus could be really nice hotel

  • Stayed: December 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Michele1717
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Castle62, General Manager at 62 Castle Street, responded to this reviewResponded 12 January 2015

Dear Michele1717, thank you for sharing your experience of staying with us here at 62 Castle St and I apologise for the shortcomings that you encountered. I cannot understand why the room was cold as there had been no problems with the heating system, but again I can only apologise. I have spoken with Housekeeping with regards to the replenishing of the guest supplies in the room so that it will not happen again, had we known at reception we could have brought extra items to you room for you. With regard to the sink - unfortunately this is a recurring complaint and frustrating to us here as it is a design issue that is not easily rectified. I hope this does not stop you from returning to 62 Castle St at some point in the future.

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Reviewed 20 December 2014 via mobile

We stayed at this hotel for one night on Dec 11th. We were given a choice of rooms and opted for the top floor. Fantastic room, very spacious and comfortable. The only strange thing was the height of the tap in the sink!! You could hardly get your toothbrush under it. Otherwise we had a fab stay, friendly staff and spotless clean. We would deffo visit again.

Stayed: December 2014, travelled as a couple
Thank shelley8743
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Castle62, General Manager at 62 Castle Street, responded to this reviewResponded 23 December 2014

Dear Shelley8743, Thank you for the positive feedback of your stay, it is always good to hear that we have made some ones visit to the City a memorable one and that they would like to return. Well, we look forward to welcoming you back again soon.

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Reviewed 20 December 2014

Could do with room being re-decorated as some bad patches where paint has faded. Tiles regrouting etc...
Rooms really dark, extra lighting would be good
In a good place for sights of area
Had lovely sleep though, as bed very lush

  • Stayed: December 2014, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank Lorraine M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Castle62, General Manager at 62 Castle Street, responded to this reviewResponded 23 December 2014

Dear Lorraine M, thank you for taking the time to write your review and I can only apologise for the shortcomings of the décor of the guest room you stayed in, we are a little restricted with our high occupancy levels and access to the room for maintenance and TLC, but please come back again soon and see how the work has progressed.

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Additional Information about 62 Castle Street

Address: 62 Castle Street, Liverpool L2 7LQ, England
Region: United Kingdom > England > Merseyside > Liverpool
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Suites
Hotel Style:
#33 Romantic Hotel in Liverpool
Price Range: €70 - €199 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — 62 Castle Street 3*
Number of rooms: 20
Official Description (provided by the hotel):
62 Castle Street is a 4 star hotel in the heart of the City Centre. 62 Castle Street is a Grade II listed building which was built in 1868. The luxurious hideaway of 62 Castle St is more than just an exclusive hotel. The original site was known as "The Old Bank" although, dramatically transformed in 1985 the building has maintained its unique features including, the main staircase, huge marble pillars and stunning high decorated ceilings, not forgetting the old bank vaults, which still remain intact to this day! The 4 star hotel offers 20 individually designed Suites offering guests high quality and spacious rooms. All rooms have King-size beds, a lounge area with sofas or lounge chairs and a flatscreen LCD TV. All rooms have two phones in the room, and are equipped with a desk for working or used as a dressing table. The large stylish rooms include modern en-suite bathrooms with powerful drench showers and some with Baths and all luxury toiletries. The rooms have an amazing full Length leaner mirror which is a main feature in the rooms. The rooms are even large enough to unwind and do Yoga. Some rooms have Juliet balcony doors which flood the room with natural light. 62 Castle St Hotel does not have its own restaurant/bar, however we are in the heart of the city centre and our team have a wide knowledge of the best places to dine. Whether you are coming to Liverpool 1 for a shopping extravaganza or experiencing the excitement of the Beatles phenomena or simply visiting for business, the hotel is within easy reach of everything Liverpool has to offer. ... more   less 
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Also Known As:
62 Castle Street Hotel Liverpool
62 Castle St Liverpool
62 Castle St Hotel Liverpool
62 Castle Street Liverpool

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