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Reviewed 7 June 2017

What is it with Beefeater staff and service...cant they be bothered?
As usual the actual Premier Inn service and room were faultless....and even though next to a very very busy road, the rooms were silent, looks like the West Derby has had a refit as it was all spic and span in the room.
Less to be said of the NEXT DOOR experience......belting down with rain which didn't help either...but the same miserable pair in there on both mornings....if you dont want to work there...LEAVE!....as I'm sure your jobs would be filled within days.....second morning, there was no fruit salad or butter there...so we asked and nearly had our heads blown off...we dont have any....I'll see if we have any in the fridges we can chop down......wow......also...the coffee in the push down thermos' were cold.......the "hot" water for the tea was tepid.....this is not the first time we have had issues with out of house premier breakfasts......Jeeeez, its owned by the same firm....so why such low standards in the Beefeater?
We were not offered the special meal deal or assured of the guaranteed nights sleep...but these were of no concequence anyway....as we ate out in Liverpool is some nice restauraunts....they were also cheaper and better quailty than offered in the Beefeater next door......so, as I say....made no difference to us.
Seems like accros the road are having a remake....so if they offer a better deal on breakfasts......then Premier Inn "Beefeater" will lose out big style.
But.......nothing wrong at all with the WEST DERBY PREMIER INN....Pleasant reception staff......pleasant British room staff and very clean indeed......stay only marred ....once again....by the Beefeater next door...perhaps the manager/ess should visit Pontpool or Cwmbran to see how to serve breakfasts properly and notice how staff talk to customers

Stayed: June 2017
Thank AlanHughes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 June 2017

Excellent hotel! Great location! Love Liverpool! Staff were more than happy to help nothing was too much trouble! Breakfast was lovely, would be great if they had more available for vegans though. Will definitely be returning for another stay! :D

  • Stayed: June 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with premierinn.com
1  Thank chloe w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 June 2017

There was a bit of a walk to the room but my legs are still young ! The room was wonderful. Clean, fresh and felt very 'posh'. The bathroom was wonderfully decorated, clean & roomy. The are was very quiet especially from traffic so I didnt need my ear plugs ! we were in the family area so you expect a little bit of noise from them. Tv was great ! easy to use and it was nice to see a hairdryer in the room ! Overall a great stay. Thanks. There is a restaurant next to the hotel.

Room Tip: downstairs room 35. Bit of a walk but worth it
  • Stayed: May 2017, travelled with family
    • Location
    • Rooms
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1  Thank K4394XEsuzannem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 May 2017

Stayed here for two nights recently working in central Liverpool, about 4 miles away or 20 mins drive. Plenty of parking available on site but at a tricky junction into a small retail park to negotiate.staff very efficient and friendly rooms are usual Premier Inn good standard but my room was a long walk along first floor to almost a separate block at bottom end of hotel, no lift available only stairs, be aware if limited mobility and ask for a room near reception. Breakfast next door next morning good. Recommended!

Room Tip: Get room. Ear reception to avoid a hike
  • Stayed: May 2017, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank KazSteve
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 May 2017 via mobile

This Premier Inn is on the outskirts of Liverpool but it is easy to catch the bus into the city centre from outside the hotel. It takes about 25 minutes and cost £4.30 for an adult day travel ticket.
This hotel is next to a Beefeater pub as well as an M and S food hall.
The only downside we found on this hot weekend was no air conditioning and a window that only opens a small amount.

Stayed: May 2017, travelled as a couple
1  Thank Prudence204
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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