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Reviews (2,563)
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Reviewed 8 January 2018

Our stay for five people in two rooms was good overall; comfy beds, clean rooms, working TV &c but there were some glitches.
The pool was not working on the day we arrived, which was a shame as we had three children. We were offered free breakfast as compensation although we had to remind the staff of that the next morning.
The breakfast room ran out of plates and water
The plug in the bath need to be manually removed each time using fingernails as the lever did not work.
The cover of the airvent in the loo had only two out of four pins needed to hold it in place
Room cards had to be repeatedly updates to gain access
A locker in the gym changing room seized up and it took 20-30 minutes and three visits by staff to lever it open while the user had to wait in their towel.
This feedback is sent not as criticism or complaint but to help you iron out of the glitches

  • Stayed: December 2017, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank 242philt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelLiverpoolGM, Front Office Manager at Novotel Liverpool, responded to this reviewResponded 20 January 2018

Dear Phil,

Thank you for taking the time to tell us about your stay at the Novotel Liverpool City Centre. Please allow me to express my sincerest apologies that your experience did not meet your expectations, due to the quality of the breakfast and the pool being closed.

At Novotel we strive to provide a superior service experience for every customer therefore your feedback is very important to us.
Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,
Anita Palfi
Welcome Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 January 2018

Stayed over n,year
Very central hotel
Great for getting around.
It's very chaotic in restaurant,and in lounge bar area,
Not near enough staff to cope with large number guests,
Restaurant poor menu
Staff ok,but not in the least bit friendly.
Room clean tidy,made up daily but not till well on in the day.
Over all it was an ok stay,as we were busy doing tourist things and not in hotel that much,
Plenty hotels in Liverpool to choose from,so would stay else where on our next visit.

Stayed: January 2018, travelled as a couple
Thank Sylvia F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelLiverpoolGM, Front Office Manager at Novotel Liverpool, responded to this reviewResponded 20 January 2018

Dear Sylvia,

Thank you for taking the time to tell us about your stay at the Novotel Liverpool City Centre. Please allow me to express my sincerest apologies that your experience did not meet your expectations, due to restaurant issues.

At Novotel we strive to provide a superior service experience for every customer therefore your feedback is very important to us.
Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,
Anita Palfi
Welcome Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 January 2018

Great location. Nice bar and good range of food on the menu. Daughter loved the swimming pool. Beds super comfy and excellent customer service. Will deffo stay here again. We left a shopping bag in reception when we checked out. This was posted out to us and arrived the next day, free of charge. Lovely staff.

  • Stayed: January 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Elenid G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelLiverpoolGM, Front Office Manager at Novotel Liverpool, responded to this reviewResponded 20 January 2018

Dear Elenid,

We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.

Thank you for your kind feedback, and we hope to see you again soon for another pleasant journey with us.

Sincerely,
Anita Palfi
Welcome Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 January 2018

Lovely hotel in a good location, within walking distance of attractions. Housekeeping however left a lot to be desired. On arrival there was a sweet paper on floor and the safe was locked. The next day the room was not serviced at all. Following day the bed was made but overflowing bins had not been emptied and tea/coffee had not been replenished.

Stayed: January 2018, travelled on business
Thank greenmole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelLiverpoolGM, Front Office Manager at Novotel Liverpool, responded to this reviewResponded 20 January 2018

Dear Guest,

Thank you for taking the time to tell us about your stay at the Novotel Liverpool City Centre. Please allow me to express my sincerest apologies that your experience did not meet your expectations, due to housekeeping issues.

At Novotel we strive to provide a superior service experience for every customer therefore your feedback is very important to us.
Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,
Anita Palfi
Welcome Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 January 2018

I stayed here for two nights on a business trip, and altogether I thought that the place was efficient, friendly and very good value.

I was upgraded to an executive room (I'm a Platinum Accor member), which was very spacious and comfortable. Check-in was very efficient and check-out similarly so, with no problem in leaving luggage until I could collect it later in the day.

There were all the amenities one would expect in the bathroom ... and more. And generally the products were of a good quality. There were also two bottles of water in the fridge, which were very welcome and a touch that I much appreciate.

Downstairs in the restaurant, the food in the evenings was very average but the prices were good. My server one one night, Diana, deserves a particular 'shout out' for her delightful, friendly demeanour and her helpful and efficient service. Thank you. People have complained about queues at breakfast but there were none during my stay but perhaps that's because the first week of January is fairly much 'low season' in Liverpool! And the breakfast was good.

It would have been nice to have some electrical sockets near the bed, and the desk was a rather complicated affair, which had too little room on it. The lighting in the room was also rather on the dim side.

However, all in all, this place has a great location and wouldn't hesitate to stay here again.

  • Stayed: January 2018, travelled on business
    • Location
    • Sleep Quality
    • Service
Thank mark121
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
NovotelLiverpoolGM, Front Office Manager at Novotel Liverpool, responded to this reviewResponded 20 January 2018

Dear Mark,

We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day.

Thank you for your kind feedback, and we hope to see you again soon for another pleasant journey with us.

Sincerely,
Anita Palfi
Welcome Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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