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Reviewed 22 October 2017 via mobile

We've just spent 2 nights at Staybridge Liverpool. It's our third stay there in total but the first in 5 years. The stay was not cheap (£380 in total) but we had a lovely suite and were perfectly located for an evening at the Echo arena.
Breakfast was lovely and frequently replenished. It's so relaxed as well. I really like the set-up of helping yourself, including to the coffee machine throughout the day / eve.
Everywhere was clean and nicely decorated.
Staff are friendly and helpful.
It's a nice touch to not have to check out until 12. Wifi was great and we had sky sports also. Comfy bed and sofa meant a really great stay.
Two areas stopped this being 5*.
1 - Car parking. We had to use a multi storey next door and even with Staybridge's discount applied it was £22 so factor it into your budget...
2 - Endorsing Deliveroo. As a result of advertising in our room (the only advert..) we ordered a Deliveroo with 2 hours notice at 5pm as the weather was terrible and we were going to John Bishop's gig at 8pm. 40mins after it was due to arrive we got a call saying they couldn't deal with our order. So we went out to the gig hungry and too late to queue for food at the gig. Be mindful of who you endorse as your reputation is rightfully excellent. Reading reviews of Deliveroo suggests a completely different customer service ethos to yours.
We would stay here again.

Stayed: October 2017, travelled as a couple
Thank sarey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StayGM, Guest Relations Manager at Staybridge Suites Liverpool, responded to this reviewResponded 2 November 2017

Hi Sarey,

Welcome back home to Staybridge. We love nothing more than to hear from returning guests. We're glad to hear you once again enjoyed your stay with us.

I can only apologise with regards to your experience with Deliveroo. I would strongly advise you take your issue with them up directly. Please let me clarify that Staybridge Suites does not endorse Deliveroo. The tent card you refer to in your feedback was provided in our Suites in response to requests from Guests on how to book via Deliveroo. This is provided for information purposes only as a large number of our guests have been asking our Guest Service Team for the link and how to order instead of opting for more traditional takeaway options. We do sincerely apologise that you believed this tent card to be an endorsement of some kind and used the service on this basis. Especially since the service they provided was not up to scratch on this occasion.

We also thank you for your feedback with regards to our car parking charge of £12.00 per 24 hours. This price is extremely competitive in the city. We have a very limited number of parking spaces directly below the property and as a corporate long stay property the majority of these have already been purchased by our longer stay guests. The NCP Car Park have generously offered our guest the discount you referred to so that Staybridge Guests Parking with them are not disadvantaged when it comes to price. As a popular destination Liverpool parking spaces are at a premium and as with all major cities you are correct in your assertion that as a visitor to the city you do need to budget for car parking as there are no free parking spaces in the City Centre.

Once again thank you so much for taking the time to leave us such wonderful feedback. We can’t wait to welcome you back to Staybridge Liverpool again soon and hopefully we can get those 5 stars on your next stay with us.

Warmest Regards
Lisa Gregory
Guest Service Manager

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Reviewed 22 October 2017 via mobile

Was really impressed with the comfort and facilities of the suite. Kitchen has everything you would need to actually cook food...plus all utensils were brand new! Iron and board in large wardrobe, plus safe, hair drier, huge tv with multi functions including music playlists, very comfortable and big bed, great shower and hair and wash products provided, really fluffy towels. One thing i reeally loved was that we could control the heat in our suite with our own central heating thermostat. Breakfast was 8-11am on sunday, was very tasty, lots to chose from including continental and cooked, relaxed atmosphere. All the staff were really smiley and friendly. More expensive on friday and saturday nights but would definitely stay here again. A great night.

Stayed: October 2017, travelled as a couple
Thank Lizzied23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StayGM, Guest Relations Manager at Staybridge Suites Liverpool, responded to this reviewResponded 2 November 2017

Hi Lizzied23,

I'm pleased to hear you had such a wonderful stay with us. Staybridge is a wonderful product and it's not until you have stayed with us that you appreciate just how much more you get included in your rate compared to our competitors. It's thanks to reviewers such as yourself getting the word out there that people are starting to understand what a hidden gem we are. So thank you for your part in that awareness.

I’ll be especially pleased to pass on your feedback to our wonderful food and beverage team. They work hard on our complimentary breakfast offering (with a wide variety of options available and 5 hot options all included in our rate) and will be pleased to hear our breakfast was well received.

With Warm Regards
Lisa Gregory
Guest Service Manager



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Reviewed 19 October 2017 via mobile

Me and my partner are travelling a lot for business and stay in a lot of hotels but the Staybridge suits in Liverpool has been one of our most amazing stays due to the staff Heather and Lainey. Their hospitality and friendliness has been second to none. We wished we could’ve stay longer.
The hotel and the rooms are very comfortable and we recommend the hotel mainly for the staff.

Thanks

Stayed: October 2017, travelled on business
1  Thank Lorenzo D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StayGM, Guest Relations Manager at Staybridge Suites Liverpool, responded to this reviewResponded 20 October 2017

Hi Lorenzo,

Thank you so much for taking the time to leave the property such amazing feedback. We have a wonderfully friendly and welcoming team who really set us apart. The aim is for our guests to feel at home with us and the genuine warmth that comes from our team is a massive part of that. I'll be sure to pass on your fantastic feedback to both Heather and Lainey.

Again, thank you for your comments and for choosing Staybridge Suites Liverpool. We will look forward to Welcoming you back to us in the future.

With Warm Regards
Lisa Gregory
Guest Service Manager

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Reviewed 11 October 2017

Very modern, clean hotel overlooking the Echo arena and the docks area. Short walk into Liverpool city centre so very convenient. Staff are friendly and helpful, and breakfast is very good with lots of choice to help yourself to. The room was fantastic with a little kitchen so you could make your own food if you were staying a few days - even had a dishwasher. Would definitely stay here again. Parking was underneath the hotel in a locked underground car park so felt really safe.

Stayed: October 2017
1  Thank PamK45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StayGM, Guest Relations Manager at Staybridge Suites Liverpool, responded to this reviewResponded 17 October 2017

Hi PamK45,

Thank you for taking the time to leave such lovely feedback. I'll be sure to pass your feedback on to the Team. We're proud of the variety of choice we are able to offer our guests with our complimentary breakfast offering including 5 hot options. And I'm sure our Food and Beverage Team will be pleased their hard work has been recognised. We're thrilled to hear you enjoyed your stay with us and we look forward to welcoming you back to us.

With Warm Regards
Lisa Gregory
Guest Service Manager

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Reviewed 8 October 2017 via mobile

Arrived at this hotel and we all had a lovely welcome. Check-in was quick as there was 13 of us. The rooms were lovely and very well equipped. The night out was fab. Breakfast was great everything was hot and plenty of it with a wide choice. A lovely lady called Elaine gave us alot of knowledge which we was very grateful of. I would definatly stay here again and recommend it to other people

Stayed: October 2017, travelled with friends
1  Thank 7-trisha-5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
StayGM, Guest Relations Manager at Staybridge Suites Liverpool, responded to this reviewResponded 20 October 2017

Hi 7-trisha-5,

I'm pleased to hear you had such a wonderful stay with us. Our warm and friendly Guest Service Team are a credit to the hotel and I'm pleased to hear you had such a warm welcome to Staybridge, along with an efficient check in.

I’ll be especially pleased to pass on your feedback to our wonderful food and beverage team. The team work hard on our complimentary breakfast offering (with such a wide variety of options available and 5 hot options all included in our rate) and will be pleased to hear our breakfast was so well received by your party.

I'll pass your thanks on to Elaine. She's a real treasure and I'm sure she kept you all well entertained.

We can’t wait to welcome you back to Staybridge Liverpool soon.

With Warm Regards
Lisa Gregory
Guest Service Manager

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