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Reviews (495)
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All reviewshoundshill shopping centrebudget hotelfull englishtea and coffeefruit juicebar priceslast weekendgreat value for moneyfriendly hotelshort breakgreat weekendpool tablecouldn't do enoughentertainmentcarolensuitecabaret
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Reviewed 6 August 2017 via mobile

The room was vile. The carpet looked like it had never been hoovered, there were cobwebs, I put my clothes in the wardrobe and wished I hadn't because they got covered in dust, the furniture was all cracked and broken, the windows were mouldy and dirty, the toilet moved when you sat on it and it leaked, the shower was filthy, everything just looked like it had never been cleaned. Even the door to our room had a big fist sized hole in it. The electrics were dodgy as hell, 1 plug socket in the whole room n all extension leads under the carpet.. scary. We were given a table lamp with no table anywhere near the 1 plug socket?? They came in each day and made the bed but with the same dirty bedding.. never once changed it. The window in the room also did not close. The whole experience was just awful. I would never go again.

Stayed: August 2017, travelled as a couple
1  Thank ribena91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MelvilleandOxford, Guest Relations Manager at Melville Hotel, responded to this reviewResponded 14 August 2017

Thank you for your review of the room you stayed in, unfortunately there was a total mix up with staff change over, we had a new cleaner and unfortunately communication was misunderstood, the room you was in should not of been signed off or let out, it was meant to be refurbished before being let out.
I can only apologize to you and offer you a discount if you want to stay with us again, in a lovely room ready for purpose.

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Reviewed 5 August 2017

The lady who dealt with us was extremely polite and helpful. We were placed in a room next to the bar, which was fine on the Thursday night, but ruined our Friday and Saturday as the noise was unbearable until 3 or 4am. Despite being given 5 different wifi login details, none of them had a signal in our room. We had to use our own modem and purchase data. The TV provided was tiny and placed high up in a corner. We had no remote for it and despite requesting one, we were not given one for all of our stay. We had a lovely view of a brick wall from the window. At one point whilst I was having a shower, a male member of staff knocked on the door and angrily shouted 'Are you in the shower?' I replied that I was and he shouted 'You need to close the shower doors properly-it is leaking downstairs' and stormed off. (The maintenance of the bathroom was so poor that the doors would not close properly without excess force)
Be aware that there is no car park for this hotel. We were offered a space for £10 a night which we had no choice but to accept. When checking in we were told we would have to pay the weekend surcharge, which we knew was £10pn as per the terms and conditions of the voucher we had. They insisted that it 'should' say £10pppn and we had no choice but to pay. They then insisted it had to be cash. We didn't have cash so she agreed to let us use the card 'as a one off'. She took my card away and brought back a receipt. No signature, pin number or anything was asked for! This did worry me, especially as the receipt had a different hotel name on.

  • Stayed: July 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank Cheyvonne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 July 2017

My friend and I stayed here for 3days our room was lovely the full English breakfast was very good but most of all the staff were fantastic Shaun and Lucy made us feel special so I would recommend this hotel we will be going back there Wendy and Karen

  • Stayed: July 2017, travelled with friends
    • Location
    • Sleep Quality
    • Service
Thank wendnimo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MelvilleandOxford, Guest Relations Manager at Melville Hotel, responded to this reviewResponded 14 August 2017

Thanks for choosing to stay with us Wendy and Karen, it was lovely to meet you both and we can't wait to see you again soon

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Reviewed 31 May 2017

We stayed at The Melville Hotel last week. The hotel is in a fantastic location, right in the town centre next to The Winter Gardens and close to the shopping centre, the Tower and tourist attractions such as Madame Tussauds & Sea Life Centre.
The staff were very friendly and helpful and couldn't do enough for you. The room was en-suite, very clean and spacious.
We booked for bed & breakfast and the hotel offered Continental and Full English. The food was delicious.
We have already booked our next stay. We wouldn't stay anywhere else. Will definitely be recommending to all our family & friends.

Room Tip: Any special requests just call the hotel directly, they are more than happy to help.
  • Stayed: May 2017, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank Lisa0889
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 May 2017

Hotel was in a great location , the staff were friendly and helpful. This hotel is basically what you pay for...cheap & cheerful. The breakfast was nice and the prices in the bar were cheap. The bedroom we were in was clean enough although there was a bit of a stinky smell when we first entered the room but after a while it disappeared. All in all a good long weekend although I'm not sure I would return in a hurry.

  • Stayed: April 2017, travelled with family
    • Cleanliness
    • Service
1  Thank Lyndsay I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MelvilleandOxford, Guest Relations Manager at Melville Hotel, responded to this reviewResponded 8 May 2017

Thank you very much for your review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about the funny smell in the room and we will investigate further.

Thank you for staying at our hotel.

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