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Reviews (496)
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All reviewshoundshill shopping centrebudget hotelfull englishtea and coffeefruit juicebar priceslast weekendgreat value for moneyfriendly hotelshort breakgreat weekendpool tablecouldn't do enoughentertainmentcarolensuitecabaret
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Reviewed 23 March 2017 via mobile

We stayed at the Melville Hotel at the end of March. We were met by a very friendly staff who could'nt be more helpful we were shown to warm, comfortable bedroom which was en suite...as are all the rooms...the dinners and breakfasts were served by friendly efficient staff. The cost for bed, breakfast and evening meal was very reasonable
The hotel is situated in Adelaide Street which in the shadow of the tower, close to a large shopping area and all the entertainment's that are offered by the town.
All in all the hotel and the staff made our trip a memorable experience.

Stayed: March 2017, travelled as a couple
1  Thank tonybarber1939
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MelvilleandOxford, Guest Relations Manager at Melville Hotel, responded to this reviewResponded 8 May 2017

Thank you for taking the time to leave a review of our hotel, we are really thrilled you enjoyed your stay with us and welcome you back any time you want to visit.

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Reviewed 13 March 2017

Great hotel in great location lovely food friendly staff looking forward to going back again this year. Bar prices were cheaper than the bars and clubs room was clean and tidy good selection of food nice staff in dining room

  • Stayed: October 2016, travelled with friends
    • Value
    • Rooms
    • Service
1  Thank amwalters
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MelvilleandOxford, Guest Relations Manager at Melville Hotel, responded to this reviewResponded 8 May 2017

Hello Ann-Marie, what a wonderful review, thank you for taking the time to leave one, we really appreciate it and look forward to seeing you in the near future.

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Reviewed 13 March 2017

stay at this hotel 3-4 times a year ,i honestly wouldnt stay anywhere else ,the staff are wonderfull especially shaun and carol ,the food is great ,the hotel is in a great location near to shops and tower and also the winter gardens ,i would recomend this hotel ,and i cant wait to return there

  • Stayed: January 2017, travelled with friends
    • Value
    • Rooms
    • Service
Thank 602mandy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MelvilleandOxford, Guest Relations Manager at Melville Hotel, responded to this reviewResponded 8 May 2017

So great to hear that Mandy, it's always a pleasure to have you choose our hotel when you come to Blackpool.

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Reviewed 20 January 2017

Stayed here again on 30th December with a group of friends from Newcastle and have a couple of things to say about the place...

Staff wise, as per usual was great. Some of us arrived late and we were greeted by Carol and her son Stewart (who were there the first time we visited). Both clearly professional and customer focused; making us feel at home. Carol went out of her way to make sure everthing was ok for our group and Stewart worked through the night keeping us suplied at the bar with a smile and lots of fun. Sadly we had to deal with two others members of staff during our stay there, Shaun and a girl called Tracy!!! Talk about rude and unprofessional!! Neither were helpful and both seemed to rather want to sit around talking about other members of staff like they were dirt and Shaun didnt seem too concerned that we wanted to spend money in the bar and rarely served us.

The rooms were dated and need some love but the food was great for what we paid.

I called back today to try and re book for another girls weekend away but wanted to book through Carol or Theresa (who took our booking in December) and have been informed that both have now left which is disappointing. The lady on the phone today didnt give me her name if i wanted to call back but from the impression that i got through the atttitude on the phone, our custom wasnt really needed there.

Would love to stay here again but i think we will look elsewhere now.

Would still recommend the place but you get what you pay for and thats not a lot....the staff make up in many areas really for me.

Shame :-(

  • Stayed: December 2016, travelled with friends
    • Value
    • Rooms
    • Service
4  Thank janephilips16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MelvilleandOxford, General Manager at Melville Hotel, responded to this reviewResponded 8 May 2017

Hello Jane, Thank you very much for your review of your stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. I greatly appreciate your comments about the staff and have taken everything on board and will follow up on your feedback.

We have been transitioning through staff and have now got a wonderful team in place, I am sorry you felt your custom wasn't needed, that is most certainly not the case and we would love to have you back again.

Please feel free to ask for Lisa or Toni if you change your mind and want to give us a second chance.

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Reviewed 18 January 2017

Stayed with friends for a short break on a National Holidays weekend at the end of November.

Hotel was very basic and really dated. Our 2 persons room was really small. The bed was clean but there was an awful smell coming from the drains in the bathroom. The TV needed the remote and this was available from Reception. Coffee and Tea making facilities and a small wardrobe without a door in the room but nothing else!!

Tea was served as a set menu, soup and roll (luke warm), steak pie, oven chips and garden peas - (ok but nothing to write home about) and either ice cream or burnt apple crumble and custard. Staff really friendly in restaurant.

The bar had only one lady serving and you had a long wait to be served.

  • Stayed: November 2016, travelled with friends
    • Location
    • Sleep Quality
    • Service
Thank jillygins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MelvilleandOxford, Guest Relations Manager at Melville Hotel, responded to this reviewResponded 8 May 2017

Thank you for taking the time to leave a review, I appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many of these upgrades to the property within the next couple of months.

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