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All reviews tram stop pleasure beach sea view family room lovely hotel sofa bed kids club buffet style shower cubicle reception staff quiet area tea and coffee stayed here for one night food was lovely clean hotel evening meal toast
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Reviewed 7 September 2015 via mobile

The hotel is lovely and clean. Food was of a good standard we ate here for breakfast and dinner and enjoyed what we had. The first room we were staying in was a family room on the first floor, on arrival the room was clean and well presented. We were directly above the entertainment which meant we couldn't get our 1 year old to sleep till past midnight! We were all very tired and it was very distressing as the music was so loud! It felt as though the singer was in our bedroom. In the morning we complained and got moved into a sea view room on the 3rd floor it was a lovely room and we couldn't hear thing which meant we had a peaceful nights sleep. Staff were very friendly and couldn't of helped us more with the issues with our first bedroom. Will definitely be returning but will be requesting a bedroom on a higher floor away from the entertainment area.

Date of stay: September 2015
Trip type: Travelled with family
4  Thank RBrown10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 September 2015

Just returned from switch on weekend. We had 5 rooms as a family. The 2 single rooms had lovely sea view but the 3 doubles looked onto yard. Rooms were lovely, clean and fresh. Showers a little on the small side but still good. Breakfast great, no problems at all. Staff all nice and friendly. A really good hotel. No bad points at all. An excellent base to explore the area.

Date of stay: September 2015
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
Thank smojo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 September 2015 via mobile

Just had the worst night at this hotel. Call themselves a sleep well hotel but have the music from the function room blaring so loud it can be heard over the TV in your room. We had a family room (visiting with husband and 2 young kids) which was on the 2nd floor. At 10pm I enquired with reception how long it would continue for and why they would not pre warn that there may be a disturbance when making a family booking. My response from them was midnight and thats why the family rooms are on the 2nd floor. I could not imagine what the noise was like for other guests as I could clearly hear every song as if it was in the room next door. Room was also very grubby in particular the carpet

Date of stay: September 2015
Trip type: Travelled with family
4  Thank vhigginbottom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkDWilson, Managing Director at The Carousel Hotel, responded to this reviewResponded 29 October 2015

Dear guest, we thank you for your visit and review of The Carousel. We are very sorry to read that you did not enjoy your experience at our hotel. We would like the opportunity to speak with you in person regarding your bedroom feedback to clarify these points. Excellent Housekeeping is of the utmost importance to us, as is borne out from many other reviews on this site. May I ask that you please contact me via the hotel website so I can assist further. Kind regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 September 2015 via mobile

Lovely hotel, would definitely recommend it to anyone.
Rooms very clean & tidy too.
5* for food quality.
Staff very friendly.
Very good location, on the sea front.
Cleaning service every morning.
Recently been refurbished.
Overall an excellent hotel, I will be returning.

Date of stay: September 2015
Trip type: Travelled with friends
Thank calum27061992
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 September 2015

I think that the hotel should concentrate on their guests rather than the wedding functions and not insist on having a function room that acts like a nightclub disco. We moved rooms 3 times eventually ending up in the loft area rooms on the 3rd floor and still not being able to sleep or even hear the TV in the room. When the staff were asked why the music has to be so loud, we were told that the manager said it has to be loud !. the problem was not only the music noise, when the music eventually stops (after midnight) then you have drunken guests from the wedding reception going up to their rooms at the early hours of the morning talking and arguing really loudly in the passageways, then sleep is out of the question. The ironic thing is that they call themselves a sleepwell hotel ! we were staying 6 nights but left after the 5th night and there were 3 wedding receptions in that time. NEVER AGAIN !!

Date of stay: August 2015
5  Thank Rog134
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MarkDWilson, Managing Director at The Carousel Hotel, responded to this reviewResponded 29 October 2015

Dear valued guest, I'm very sorry to read your negative comments regarding your stay at The Carousel Hotel. I would like to apologise for the unfortunate behaviour of some of our guests who appear to have disturbed you and would appreciate the opportunity to discuss your feedback regarding the other points you have raised in person. Please contact me via the hotel website so I may assist further. Kind regards,

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