It is painful to write this in a way. But I have to be honest. This is a marvellous hotel in many ways. My partner and I had a wonderful weekend, helped by the glorious weather. But there were lapses which were so serious that I feel I must qualify the excellent reviews given by others.
First the good points. The staff and owners were exceptionally kind and helpful. The rooms and public areas are comfortable and attractive.It is easy to relax. The food is very well prepared. We had dinner on three nights andm despite the comments I will make below, the food itself was excellent. One dish I had, a carrot veloute soup with langoustine ravioli, was quite simply brilliant. Ziggy behind the bar is a star, with great understanding of wine. The young pastry chef took great pains, under direction from the owners, to prepare delicious desserts specially formulated to meet my needs as a diabetic.This included a fantastic diabetic souffle specially made for me. All of this is deeply appreciated.
But how was it that a hotel of this standard ran out of yoghurt at breakfast, so that a waiter, to his overt discomfort, had to tell the couple at the next table that he could not complete their order? He wondered whether they would like fruit instead. This was not the only occasion on which the hotel ran out of ingredients.The dinner menu is enticing but short. There is a special starter each evening and a special fish main course. On night 2 the kitchen ran out of the fish special (bream). A small luxury hotel should have treated this as a warning to the wise and moved heaven and earth to respond. But on night 3.the fish special (cod) ran out again. This was serious for me as my diabetic diet means that I eat alot of fish and I had already tried the bass on the main menu. I decided to break my diet as a special treat and have the pork dish which I had been secretly coveting all weekend, But that had run out as well. These failings, combined with an emphasis on root vegetables, cheaper cuts of meat such as cheek and fishes from the mid price range made us wonder whether the kitchen had an adequate budget.
The service in the restaurant is enthusiastic but lacks direction. It is too slow (especially at breakfast). There needs to be better coordination and training. On all three evenings when we ordered wine we asked at the outset that it should be poured with our main course. Yet before that was served we were asked five or six times by different members of staff whether we would like our wine poured straightaway. This was well intentioned but irritating. When we ordered jerusalem artichoke, our very kind and helpful waitress asked whether we had had the artichoke before only for it become clear that she had no notion of the difference between a jerusalem and a globe.
I hope this is constructive. This is an expensive hotel and although it has a nice position, it lacks spectacular views. It needs to be perfect. We would go again. But I would hope to see a significant improvement in the areas which disappointed us this time.
- Official Description (provided by the hotel):
- At the heart of Gilpin is a very passionate family and team, dedicated to creating lasting memories for their guests, who return time and again for celebrations and escapes. Warmth and friendliness are balanced with extraordinary service, exquisite décor and stunning culinary experiences. This five star hotel comprises two separate estates in the beautiful Lake District, with a luxury country house on each. At Gilpin Hotel all of the 25 bedrooms have lovely Lakeland views, most leading directly onto the gardens - including six Garden Suites with their own cedarwood hot tubs, and five fabulous detached Spa Lodges. The Spa Lodges were added in 2016, and are cedar-clad with king size beds, gorgeous bathrooms and a fabulously private en-suite spa each, with a convertible treatment area, steam room, rain maker shower, free standing oval stone bath, outdoor sauna and hydrotherapy hot tub surrounded by a walled garden. Add this to the mood lighting, fires, electric blinds and a state-of-the-art music system, and all of the senses are invigorated. Just a mile away at Gilpin Lake House, six gorgeous rooms share a fully staffed boutique hotel with a heated indoor swimming pool (for Lake House guests only), outdoor hot tubs and saunas, and exclusive access to 100 acres of grounds with a stunningly beautiful private lake. Our chauffeurs bring you to the hotel in the evening to dine. Dine in either the Michelin starred main restaurant, 'Hrishi', where Hrishikesh Desai combines great Lake District produce and classic methods to deliver unbelievable textures and flavours with just a twist of Asia, or in 'Gilpin Spice' a new informal restaurant transcending international boundaries, with an open kitchen focussing on dishes from the spice trail spanning the Indian sub-continent, Malaysia, Thailand, Indonesia, the Philippines, Japan and China. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Booking.com, TripOnline SA, Agoda and HotelQuickly so you can book your Gilpin Hotel & Lake House reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Gilpin Hotel And Lake House
- Gilpin Hotel Windermere
- Gilpin Lodge Windermere
- Gilpin Hotel & Lake House Windermere, Lake District