I stayed at this hotel with my husband at the end of Aug. We where going on a cruise the next day for our honeymoon and we where overbooked at the IBIS budget hotel. The whole experience was extremely stressful and starting to turn into a complete nightmare as the IBIS did not contact us to tell us they had overbooked us until we arrived there at 21.00 hrs just off a flight from Dublin, when most of Southampton was already fully booked due to cruises leaving the following day.
After searching the internet at a cafe we where very lucky to come across this GEM of a hotel by pure chance. I can not begin to stress how helpful the management, staff and even the chief was at this hotel. Nothing was to much trouble for them (as you can also read from my husbands review further down). I would like to personally thank the management and staff for making the start of our honeymoon a memorable one and for the RIGHT reasons. The location of this hotel is great, very central, the breakfast in the morning is delicious and you are always greeted with happy and pleasant staff. I would definitely recommend this hotel for anyone who is visiting Southampton either on business or pleasure.
Thanks again for the lovely complimentary drinks, upgrade of room, delicious breakfast and first class customer service! Never to be forgotten!More
- Free Wifi