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449
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All reviews leisure facilities pool and gym steam room restaurant staff bus stop easy access business trip comfortable hotel short stay plenty of parking weekend break one night stay the ground floor double bed biscuits would stay again car parking
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Reviewed 17 August 2018

The Hotel itself is very different to the last time I stayed at a Jury's Inn in Birmingham. A horrible experience.

This was a much smarter hoterl, with good facilities (gym, pool). However didnt really use the gym or the pool.

Staff are friendly other than one receptionist. Very cold and no eye contact on arrival and departure, The younger one (probably a new starter) was friendly and polite.

Negative:
The Breakfast bar is never fully stocked. On the 4 days I was there, there was always something missing. The the variety is not as wide as you would find at the Holiday Inn or the Hilton.

Room Tip: Ground floor. Easy access to the Gym and pool
  • Stayed: August 2018, travelled on business
    • Location
    • Cleanliness
    • Service
Thank MaxBG13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lucy P, Deputy General Manager at Jurys Inn Cheltenham, responded to this reviewResponded 19 August 2018

Dear MaxBG13,

Thank you for your review.
I am pleased your stay was a pleasant experience.
We will of course address your constructive feedback regarding the breakfast bar, and thank you for your honest feedback.
I hope we will have the pleasure in welcoming you back to the hotel soon.

Kindest Regards
Lucy Potts

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 August 2018

This is our third stay this year and we love coming back. The staff are so lovely and always look after us with help with our luggage to getting us fresh milk for our room each day. We will be back again in October and look forward to seeing the same faces again

Stayed: August 2018, travelled as a couple
Thank Carol M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lucy P, Deputy General Manager at Jurys Inn Cheltenham, responded to this reviewResponded 18 August 2018

Dear Carol M,

Thank you for your review of your recent stay at Jurys Inn Cheltenham.
It is wonderful to read of your excellent experience with us, and we look forward to welcoming you back for your fourth stay soon.

We hope you had a safe journey back to Cyprus.

Kindest Regards
Lucy Potts

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 August 2018

Nice hotel for a relaxing weekend and great pool area that was lovely and quiet in the afternoon so we could relax. Rooms are spacious clean and comfortable. Special thanks to Maddy on reception for looking after us. Will definitely be back again in the future

  • Stayed: August 2018, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank aaron w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter H, General Manager at Jurys Inn Cheltenham, responded to this reviewResponded 17 August 2018

Dear aaron w

Thank you for your review and I'm glad to read you enjoyed your stay and loved our pool area, found our rooms spacious clean and comfortable and thank you for your positive mention regarding Maddy on our front desk who looked after you. We look forward to welcoming you back very soon
Kind regards
Peter Hendry

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Reviewed 15 August 2018

Huge car park just on the edge of the city centre. Good base to explore and close to M5. Hotel clean fresh and very comfortable beds. All staff we met seemed very friendly and helpful. Breakfast was excellent and plentiful. Will be back

Stayed: August 2018, travelled as a couple
Thank angusdonald
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter H, General Manager at Jurys Inn Cheltenham, responded to this reviewResponded 16 August 2018

Dear angusdonald

Thank you for a great review and glad you found our location ideal for your trip. Glad you found our team friendly and helpful, and our rooms clean and comfortable and we look forward to seeing you on your next trip
Kind regards
Peter Hendry

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Reviewed 14 August 2018

Lovely hotel in an brilliant location. staff couldn't be more friendly and helpful and everyone we met greeted us. staff recommended the local bus number 94 into the centre of town which was a bonus as saved driving in. Hotel clean and comfortable and beds amazing. would recommend and will definitely stay again as we got a great deal

Stayed: August 2018, travelled as a couple
Thank erikwilliams87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peter H, General Manager at Jurys Inn Cheltenham, responded to this reviewResponded 15 August 2018

Dear erikwilliams87

Thank you for a great review and great to see you found our hotel in a great location and were able to explore the local are on the bus. Thank you for your kind comments regarding our team ans so pleased you loved our beds. We look forward to seeing you again on your next stay.
Kind regards
Peter Hendry

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